Home Depot and Peak worked together to provide and install a counterfeit product. The install person came to the house to measure for 15 triple pane windows. They installed windows that functioned less than that of triple pane. The total unit width is 11/16 inch, not the 1 3/8 as in store models. Scraped ice off interior daily. They used toxic caulk that was stil attracting bugs a year later. No permanent label to identify source of manufacture, as required by law and which was on ll store models.Low e argon specified in the contract cannot work as expected in such a narrow space. Hydro tech experts speculated they might have squeezed 3 panes into a dual sized frame. They were supposed to be "worry free" and "results guaranteed". Written numerous letters since 2017 install. They wanted me to pay additional $6292 plus tax to get their Diamond brand of triple pane, claiming I had order their cheaper brand of triple pane, named Platinum. No brand names were mentioned nor in contract. This was one of the numerous tactics to avoid responsibility for all the damage done to my house. I have lots of letters from Home depot head office, with numerous errors of fact. I presented them with a letter from NRC Office of Energy Efficiency, stating the windows were "Not acceptable" but they claimed they exceeded required standards. If so, why did "my windows" look so different from the store display models? The store display models appeared to have the required spacing between panes of approximately 1/2 inch.I repetedly asked them to correct their deception but was hung up on, given false promises, kept on hold for longer than an hour before being disconnected, a few seasons later, after house is damaged, told to remove all 15 windows and bring them back to the store; difficult for a senior, a woman with no work crew. What would I have done with 15 holes in my house in winter?I would have preferred they put the house in the condition it would have been in if they had installed the correct product as specified in the contract they generated. Now I discover from Home Depot staff that some of the windows contracted for were never available in triple pane and are not currently available in triple pane. Why would they generate a contract for triple pane windows which they could not provide?
- Approximate cost of services:
- $1,200,000.00