Gta Water

Water Filtration & Purification
Markham ON L3R 6G4
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86%

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Reviews by rating (past 12 months)

Reviews for Gta Water

Average customer rating:
9.1 10 (38 reviews)

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Private User
Private User
Private User reviews Markham, ON
10/10

Service is Great!

This business is great! They have a number which I'm able to call in case of any problems and the people on the phone are very friendly, helpful and patient! I will definately order from here again! Very happy to support a Canadian business!

Approximate cost of services:
$100.00
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Bob From Milton
Bob From Milton
1 review Milton, ON
10/10

Fridge Water Filters

Have been dealing with this company for several years for fridge water filters. Their service has been excellent with great prices. Recently I ordered 2 filters for our older fridge which decided to need more repairs than what it was worth. We ordered a new fridge and contacted GTA Water about returning our filters in exchange for ones that would fit the new fridge. They were very accommodating and the exchange has been done at no extra cost.

Approximate cost of services:
$115.00
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Ash in Fort Mcmurray
Ash in Fort Mcmurray
1 review Fort Mc Murray, AB
0/10

RO System

Start with ordering, placed the order online, when comes to check out and payment, system is not working, tried two three different cards, paypal, no luck. Almost dropped the idea of purchase of RO System, then received a call from seller and took payment information over phone and finally some how the order went through.
Finally received the package after 20 days and one fine evening, I thought, lets install the RO system. As a habit, checked the parts as per instruction manual. One of the ball valve was not in the installation kit, rather a needle valve was in the installation kit, which is not useful for most of the modern house piping.
Contacted the Customer service with detail picture pf parts, Instruction manual and unopened remaining assembly, still in plastic pack.
The interesting part of this whole story starts now. Customer Service responded my email by literally saying it is what it is. Buy the missing parts from any hardware store or buy it from our product catalogue. I tried calling both 416 and 1888 numbers, as expected no one picked up the phone, but also there was no arrangement to leave a voice message.

At this point, I started wondering, I just bought the product and this is the Customer Service, what if I have a problem with product after 6 month, these folks wouldn't even acknowledge that I purchase the product from them. When I asked for option to return, I was told, I will not get refund for shipping, plus return shipping is on me and refund will be provided only if product is in resellable condition. Well that was enough for me to not lose any more money in return shipping, as I doubt they will even refund the cost of the product.

My feedback, even if the product is good and all, DO NOT Buy any product from this seller, worst Customer Service I have ever seen.

Approximate cost of services:
$440.00
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Company Response

It's unfortunate that this customer decides to give a 0/10 feedback for receiving product that is exactly as advertised. The ball valve in question is clearly indicated in the installation manual as an optional item, and our product website listing clearly shows only the needle valve in the parts list. Manufacturers cannot account for every installation environment and hence will only provide accessories that are most common. We suggested the customer can purchase the valve he needs locally, and as goodwill, the company can refund the cost back. We are disappointed that the customer felt the offer is not good enough for him. We also offered to accept the item back for refund. In this incident, we feel the customer is unreasonable in his reaction and expectations, and is writing such negative review out of spite. If one buys a picture frame, think most people will not go to the extent to give 0/10 feedback to the manufacturer for not including the hanging accessories. Similarly, one purchases a water system for the water system, not for the plumbing accessories.

Sarah in Madoc
Sarah in Madoc
1 review , ON
10/10

Excellent service!

I was delighted to find this wonderful Toronto based company had the equipment I was looking for to help me get fluoride and harmful chemicals out of my water supply. The gentleman on the phone was informed and patient, taking me through the options and never pressuring to purchase anything, only making helpful recommendations. I'm thankful for the excellent customer service and I'm happy to support a Canadian business!

Approximate cost of services:
$241.00
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Private User
Private User
Private User reviews Toronto, ON
10/10

Shower and Kitchen Sink Water Filters

I have been a satisfied customer of GTA Water for over 10 years.

Their prices are competative; their delivery time is excellent and so are their products.

I will continue to be a loyal customer.

Approximate cost of services:
$200.00
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Private User
Private User
Private User reviews Qualicum Beach, BC
10/10

Fridge water filter

I am very happy with the fridge filters from this company. Usually we get Whirlpool 5396508. Our water tastes like fresh stream water, and we are happy with the contaminants that it reduces. The service has always made it easy to order over the phone or on-line.

Approximate cost of services:
$50.00
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Mary in Markham
Mary in Markham
1 review Markham, ON
10/10

Awesome customer service

I've been a happy GTA Water customer for about a decade. A main reason I keep coming back is their wonderful customer service. In these days of plummeting service they set a high bar for how to treat customers right!!!

Approximate cost of services:
$300.09
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Kimba in Windsor
Kimba in Windsor
1 review Windsor, ON
10/10

Refrigerator water filter replacement

I purchased my new replacement filter on Sat April 28. I received my new replacement filter on Wed May 1. Very quick delivery.
After receiving my filter I noticed there was only one filter in the box. I emailed the company. They responded very quickly. There was a miss print in the description. They apologized and gave me a credit of $10 off my purchase.
Thank you so much for the great service. I will tell my friends about your great company.
Kim

Approximate cost of services:
$48.00
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joh.hill.185 in Ottawa
joh.hill.185 in Ottawa
1 review Ottawa, ON
10/10

First time filter order

Called their listed number and got a customer service rep immediately. Very knowledgeable on my R/O model and knew correct filters required. Order on its way 8 hours later. Can't get better than that.

Approximate cost of services:
$90.00
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Private User
Private User
Private User reviews Markham, ON
10/10

Smart Fit Filters

Amazing product and fabulous service. They even remind us to reorder. We have never been caught without a new filter. Good fresh water at our finger tips! I highly recommend this service!

Approximate cost of services:
$69.00
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Company Response

Thanks for your encouragement.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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