Rooter Man GTA

I couldn’t be any more disappointed in my experience with Rooterman. I feel taken advantage of and wonder how many other people have been vulnerable to their scheming tactics to manipulate a minor problem into a major expensive issue to increase sales. I called Rooterman on January 30th to address a backed up main drain. The following is what occurred:

- The plumber began snaking the drain from my cleanout. Everything was going fine until the snake got stuck.
- Brian, the rep said it was definitely a broken clay pipe because the snake got stuck and it wouldn't get stuck on anything else. He said there was no way to get it out other than excavation at which point the broken clay pipe needs to be replaced. This was an additional $6500.
- He proceeded to say that we have to do a camera inspection as well to locate the broken clay pipe. (This is another $500)
- He said emergency permits had to be gathered right away so the work could be proceeded with the next day which turns out is just 'call before you dig'.
- He also said all the clay pipes from my house to the problem area should be replaced (turns out they're pvc which he should've seen if he used the camera)
- I authorized the camera inspection which I found out later wasn’t necessary.
- I told Brian I had to think about the additional $6500 because it was a lot of money for a spur of the moment repair.
- The next day Brian called to follow up and see if I wanted to get the work done. I said in all honesty I needed to get another price as a reference point; that I wasn't just going to agree to the price.
- At that point Brian said he wanted to check something out and maybe try again to get the snake out.
- It's an absolute joke that he was able to get the snake out in 5 minutes when he realized the job might not be given to Rooterman.
- In addition when he pulled out the snake a tiny bit of soil and thin root came out that I could probably cut with scissors. The camera was never needed in the first place as the snake wasn't stuck.
- I'm amazed that what I was shown to be a heavy-duty snake got caught on what looked like a ball of hair.
- During this time, my neighbour and I also got a hold of the previous owner of my neighbours house. Turns out he has a cleanout on his front lawn buried in snow.
- We called the city to now inspect from there.
- Turns out the area that the rooterman plumber said was the problem area is actually on the city side. Brian from rooterman assured me that it was private property because it was behind the city water shut off. Doesn't he know that it's not actually the line.
- Turns out there is no crushed or broken pipes and the could confirm that in the camera. The rooterman also used a camera. I don’t know why he couldn’t see that.
- I told the city workers what the plumbers snake got stuck on and they just laughed. They got through it in 30 minutes
- I got very lucky that I was able to get another opinion to figure this out. Most people wouldn't be able to wait in an emergency situation and the sequence of events wouldn't allow them.
- To top it all off Brian from rooterman dented and ripped my drywall and left sewage splatters on the wall which I cleaned up twice. I had to clean a second time when he came to remove the stuck snake
- The most frustrating thing was then when I called and emailed the management about this they just said 'protocol was followed'. I don’t even think they read my email.

As I'm writing this, I'm getting more angry at how unethical this pressure treatment is in emergency situations. I'm actually disgusted with this company.

Clogged drain, promptly cleared. Tub left clean and ready to use.
Issues with shaky toilet. Technician had to repair floor connection. Left area clean. Tested toilet.
Technician very polite, Great work done.

Alex came over immediately and replaced the toilet. There was an issue with the installation of my toilet previously and they fixed all issues. He explained everything and did an incredible job! I would absolutely recommend using Alex and Rooter Man!

Thank you Brian and Mike. Great service and open dialogue, from start to finish (Assessment, risks, work effort, duration, providing insight and transparency, cleanup). Would not hesitate to call again should the need arise. Thank you once more Keisha and Bud Kovacs

Mike was very professional when they came in to assess the work. The work is being scheduled promptly as we are waiting for the part to come in.

Would give them a repeat business.

I've been with Rotterman plumbing for over two years now and every single time I call them, it has been incredible. They're always on time and super fast to arrive, resolved matter with extreme cleanliness, and what I love the most, their team is so friendly and kind, what an amazing company. You truly get what you paid for, and I won't be looking elsewhere for plumbing service.

We had sewage odour coming from our main floor washroom. Turns out the previous owners did not have a gasket correctly installed. Jay did a quick job finding the problem and corrected the issue. We also called the company on a Sunday morning and Jay came the same afternoon. Great turnaround.

I had a leak in my 1st floor ceiling and there was toilet right above it and our guess was the toilet was leaking so we made inquiry on Home Stars. We got a call almost immediately and a visit to our home was made to assess the situation. The toilet was disassembled completely and it was found that the toilet seal was broken. We were asked to buy the toilet seal and that the plumber would be back to install it. We were unsure of what type of toilet seal to buy as we have no clue about the toilets so we call numerous times and never got a response back. I had a toilet in my tub and hole in bathroom floor for a week before it was fixed. They went AWOL and charged me $255.

Robert from Rooter Man helped me fix a leak that had sprung in a second-floor bathroom. I called first thing in the morning and he was by in the early-afternoon. After arriving, he quickly assessed the issue and warned me that we would likely need to cut a hole in the ceiling to trace the problem. With everything he did, he presented the issue and discussed our options with me. I initially thought the problem was the tub, but it ended up being the toilet, which was improperly installed. He presented more options, indicated what each option would cost, and described the consequences of each. He was honest and professional throughout the afternoon, and set me up with a solid fix with the parts he had available in his truck. We're quite pleased!

I hired RooterMan GTA to waterproof my home and install a sump pump and backwater valve. I was very impressed with the detailed walkthrough Stefan did of my basement and outside during his initial visit. He was able to provide a quote immediately and walked me through the scope of the project in detail. He was very patient and knowledgeable in answering my questions and did not pressure me into making a decision. This was a big job and a big investment. Based on my initial experience with Stefan and a very positive referral from another customer I felt confident that they would do a good job.
Prior to starting the job Stefan brought the project supervisor Andrew to the house to explain the scope of work to be done and both came by often to check on the progress of the job. I was very impressed with the entire crew. They were hardworking and cleaned up both my property and my neighbours' properties each day. They went above and beyond my expectations. I would strongly recommend anyone looking to have similar work done to contact RooterMan GTA .