Rooter Man GTA

I live in a condo and the building kitchen stack backed up into my kitchen sink. Rooter Man came in promptly and assessed the problem but didn't tell me that backup from the stack is a building problem rather than an individual unit problem. They said that they needed to snake the stack from under my sink and that they should be able to clear the issue unless the clog was located more than 25 ft. below my unit. The plumber accessed the stack from under my kitchen sink and claimed that he snaked the drain 25 feet down which he claimed took him to the start of the unit two below mine. He said that the clog was far below my unit and that I would have to get my building management to provide Rooter Man with access to the main stack. I contacted my building management and they said they would have their preferred plumber fix the issue. Rooter Man then billed me $400 despite not resolving the issue. Later that afternoon the building's preferred plumber came in, accessed the stack directly (rather than via the sink) and cleared the clog which was located just below my unit. The issue was not that the clog was too far down, but that Rooter Man didn't properly access the stack and snake it. I sent an email to Rooter Man asking for a refund and haven't even had the courtesy of a response. I would not recommend Rooter Man GTA under any circumstances!

Rooterman is an amazing company! I had an issue with a bathroom drain being clogged and was able to get this fixed in less than 24 hours. Alex is professional and cleared the drain promptly and cleaned up after! Highly recommend using Rooterman!

Rooter Man came to my property and performed a camera inspection of the floor drains and cleanout.

I was satisfied with the camera work, and received two quotes for additional work that could be done, one for basement waterproofing and another for some cracks/tree roots in the sewer drain.

Though they did charge more than others, which stings a bit when you learn about it later.

I wasn't prepared to go ahead with jobs at the time, however they've followed up every couple months asking if I've changed my mind. It's a bit annoying.

We had a very clogged kitchen sink that Rooter Man helped us resolve quickly and professionally. They also took time to help explain what had caused the issue and how to prevent it in the future.

Water was leaking into my garage walls and floor as walls built into a steep slope of earth. The owner of the Company came and gave me good advice as to how to drain water away in a cost efficient way. Work was completed in a timely and very professional manner. I highly recommend this Company.

We have had several jobs done by Robert over the years. He is always prompt and helpful. He seems knows what we need right away and takes care of it quickly. Highly recommended.

Brian is a caring, knowledgeable, professional and smart individual. He resolved the problem and gave me some tips regarding how to fix my plumbing connections.

The 3 star is for the company itself for charging $368 for only running a snake in a pipe. This is totally unfair.

My bathroom sink was draining very slowly. Alex and team arrived on time and immediately investigated the issue thoroughly.

They explained what needs to be done and how much it would cost. They promptly got to work and completed it thoroughly.

In wrapping up, they took the time to clean up abd ensure that the space they worked in was tidy. They also provided pragmatic advice to ensure that we maintained our home appropriately.

I appreciated having Alex come out on the day I called Rooter Man to inquire about their services and prices. Alex was professional and personable on the phone and in person. He was respectful while working in my home and helpful in answering my questions. I would definitely recommend hiring them to get your kitchen drain unclogged, checked, and running again.

Rooter Man was the only company that came within 2 hours of our emergency call for basement sewerage line over flow for initial inspection. They snaked a camera through 100+ ft. of pipes and showed us tree roots growing in our pipes (reason for our back up). Once the city permit was in place, a crew of 3 men came and finish the work in under 3 days. Considering the amount of work, the speed and quality of work was phenomenal. The exceptional thing about this is that once Rooter man showed up we they made sure that the pipes were functional (temporary fixes) for us even when they were working.

Once the work was completed, they helped us process paperwork for insurance as well as subsidy claim with the city. We appreciated their professionals and help in getting things back on track for us. Thank you guys !