There was dirty water backing up in our basement that became more frequent within 3 weeks . Called a plumber twice who snaked a part of the pipe, opening the drain temporarily. For the third time, I thought of calling someone different and by luck got to Rooter Man. The person who came immediately started with a camera inspection, and gave me a complete diagnosis, with no extra talk nor wasting time. The quote seemed high initially, but on a little more research I realized that it falls into the average range for a job this big.
Rooter Man were very professional and what I liked the most is that they were completely upfront with no hidden surprises nor were they guessing the job along the way like many others do. Thy also advised us on our eligibly to get a govt. rebate on the instal of a Back Water Valve, and facilitated the process.
They were on time, polite, patient and professional. They did a thorough job without us supervising. I would recommend this company for the peace of mind when one is already stressed with a plumbing malfunction.