Reliance The Furnace Company Edmonton

Had Reliance The Furnace Company in to install a new hot water heater last week. Had to have them back this week to move it, because they installed it too close to the furnace, and we couldn't get at the furnace filter.

They also unplugged the fridge we have in the utility room, and didn't plug it back in again.

It had been arranged for the morning for the reinstall, and it was agreed that they would call ahead, as no one was able to wait around for them, and Blair would run home. This never happened. When we checked with the office later in the day, we were told it had been rescheduled for the following day. No call to let us know.

However, shortly thereafter, just as I was leaving the house again, they showed up at the door! And while they were here, another crew called to say they were on the way!

They did move the hot water heater, and all is fine there, but I was doing a load of laundry today, and went in to find the entire floor flooded! They had disconnected the washing machine drain hose to drain the hot water heater, and hadn't bothered to put it back in the drain.

They also, screwed up and didn't honour the rebate they promised.

I don't recommend using this company.

We had a terrible experience with this company. When they offered the services and protection plan they promised great services. When we actually booked the maintenance, my husband has to take off from work to wait for the maintenance person to no avail. The whole day of wait was over no one showed up not even a call to tell us what happened. So we called, they explained that there are emergencies, etc so we agreed to rebook two weeks after coz we'll be going out of the country soon. They noted they will note not to cancel again as this is urgent. Two weeks came, I take off from work to wait for them. No one came in the agreed time. I called them and they said it was rebooked due to emergencies (same stories) and I asked why no one is calling us to inform us, the agent said everyone is busy and lots of emergency issues. Maybe if its my first time hearing it I would believe it, but its the 2nd time around and no courtesy call or whatsoever. They just let us wait for nothing. I understand its winter, many emergencies could happen but as a company who do this kind of business you should have a back up plan or some contingencies plan when winter comes. Not just let your customers wait for nothing and not even a courtesy call to inform they're not coming. Very dissatisfied and disappointed.

We had the sales rep Jaime come out and provide us a quote. Jaime knew what he was talking about and explained he also was an installer. Good on Reliance for having guys on sales like that.
Ross and Jon came out for the install and again these guys knew there stuff! Very professional and polite guys. They walked me thru the workings of the units, left the place clean and tidy. Excellent work by these 2 young men!

Kevin C

As a home owner, I am a polite, knowledgeable and picky. The work was done quickly, professionally and politely, from estimation to clean-up. All my questions were answered directly and completely. My preferences were accommodated and the placement was adjusted when requested. All aspects of the job appear to have been done well. Charlene did the estimate. Matt and Yan did the work.

On November 12, 2014 we had our new furnace installed through Reliance. First let me say what a positive experience it was! Our two installers Kevin & Drew were very professional in their work. They were polite, friendly and hard working. They arrived on time and were finished well within their time frame. When they were done, they gave us a good understanding of our new furnace. I would certainly recommend Reliance Furnace to anyone especially if Kevin & Drew installed it. They were GREAT!!

Gary & Diane Leverett

Needed to replace two furnaces in my house. Reviewed all furnace brand models and received several quotes. Went with Reliance The Furnace Company (Costco Installation Services), because the estimator was knowledgeable and went through exactly what was to be done, because of my concerns with installation and various furnace model operation/performance. As well, liked the Costco cash back and they had good reviews. Had two EL96V furnaces installed with two stage thermostats, at the beginning of October. Got into an argument with installer about piping through basement wall, which estimator said all piping would go through chase to roof. Installers ran all piping through roof and completed a nice, clean installation. Thanked them with a gift card. Then was told that we had to purchase a yearly maintenance plan, to keep our warranty. The estimator never mentioned this and it was not on quote. Turned on continuous fans, found basement fan really high. Read manual and turned down fan speed. Noticed the furnaces had not been set up for two stage thermostats. Left a message with estimator. No returned phone call. Next day upstairs furnace making loud noises. Called 24hr service. Servicemen to house, was told something in exhaust fan due to install and would clear. Next day upstairs furnace not working. Servicemen came again, said thermostat non-functioning and replaced. That evening upstairs furnace again making noise. Servicemen came once again, said condensate drain not sloped properly, noise was water boiling in exchanger and upstairs thermostat was single stage. Tech properly sloped drain to pump and was told to set up an appointment to install proper thermostat and set up furnaces. Two weeks later tech came to replace thermostat and was told to just replace thermostat. I explained my dealings and tech agreed, reluctantly because he was very busy, to set up furnaces. Tech set up both furnaces and installed two stage thermostat, but forgot to complete installer set up on basement thermostat, which I did.

In conclusion, If I didn't have a technical background, I wouldn't have been aware of all this. Would have appreciated a check up call after the install. I wonder how many other people are not getting what they paid for. This trouble wasn't worth the $1500 from Costco. Should have gone with a different Lennox dealer. Posted this same review on the Lennox site, but highly doubt you will see it.

In this day and age when scrupulous characters are looking to make a fast buck, you tend to worry if you are getting your moneys worth. Well I have to say that Nolan, Aaron And Mike did an outstanding job. from a flawless instal to explanation of how to operate the new A.C. furnace, humidifier and pump these fellas did not miss a beat. Friendly and with a great sense of humor. Very hardworking and efficient to a "T". Thank you very much.

I always cringe when I start my dealings with contractors and home improvement companies waiting for the excuses and problems. Starting with Jamie Wall and the estimate process to the very professional installation by Aaron, Nolan and the other guys they gave me renewed hope in dealing with companies like this. The service was excellent, the product is awesome and the overall experience I would recommend to anyone that needs work done to their home. These guys are good. Great work.

Great experience from start to finish!! Started with Chris going out of his way to accommodate my request for an earlier than scheduled home visit and estimate and wrapped up a week and a half later with Kevin and Aaron's installation at my house!! Super friendly and professional all the way! I would recommend this company to anyone!!

Chris presented the package (Furnace, AC and water heater) replacement professionally; Aaron and Nolan performed a fantastic installation and clean job. I appreciated their knowledge and their efforts to attain the client satisfaction.