Is this your business? Receive leads and respond to reviews. Claiming is easy and free. Claim this business

Reliance The Furnace Company Edmonton

Heating & Air Conditioning
Edmonton AB T5A 0P7
Write a Review
Write a Review

Recommended Professionals

90%(2 reviews)
96%(220 reviews)
86%(3 reviews)
90%(2 reviews)
96%(220 reviews)
86%(3 reviews)
HomeStars
Heating & Air Conditioning
Reliance The Furnace Company Edmonton
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

86%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Reliance The Furnace Company Edmonton

Average customer rating:
8.7 10 (595 reviews)

Sort by

Michael Niemann from Edmonton
Michael Niemann from Edmonton
1 review Edmonton, AB
10/10

Tankless Water Heater Installation

In our opinion, a perfect score! From the initial telephone inquiry, through the excellent & informative advisory procedure, to job completion. A process of about 3 days duration, with everything completed in a very professional manner, slightly ahead of schedule.
Thank you, Sharon (Adviser), Mark (Operations Manager), as well as Aaron & Tyler (Installers). Well done indeed!

Approximate cost of services:
$3,500.00
Was this review helpful?
Company Response

That's great - perfection is hard to achieve so we are delighted to hear you had such a great experience. I will ensure we pass on your comments to the Reliance team! Warren

Dan  from Edmonton
Dan from Edmonton
2 reviews Edmonton, AB
7/10

Furnace Installation

Very good sales person and installers however here is why they don't get a perfect score from me. I had my work done in August when you'd think furnace business is slow. A month later they advertising deals on pricing and free air conditioning with furnace installation...so I'm not happy that there was not some price protection or something like that..and I paid cash...also, the city inspector said I had no carbon monoxide detectors and that most furnace companies provide those for customers. I had to promise him I would buy them myself to get inspection passed...also couple of hiccups with some some damage being done to my attic access and installers forgetting to turn on my hot water tank...these were rectified by good customer service response....overall happy with work but due to the above issues, not perfect..

Approximate cost of services:
$10,000.00
Was this review helpful?
Company Response

Hi Dan. Glad to hear that you were happy with the work despite the couple of issues that arose. Sorry that you missed the promotion but would definitely like to discuss options with you. Please feel free to email me at wkuchta@relianceccomfort.com

Darlene from Edmonton
Darlene from Edmonton
1 review Edmonton, AB
10/10

New Furnace & Air Conditioning

We are so pleased with the install of our new furnace & air conditioning unit. Staff was very helpful from the first call into the office, to meeting with Charlene (Sales representative) who was very informative in choosing the right system for our home. And the install by Aaron & Tyler who were very professional and completed our install within the same day. Rick & I would highly recommend Reliance The Furnace Company! Thanks again Charlene, Aaron & Tyler. Happy New!!

Approximate cost of services:
$10,000.00
Was this review helpful?
Company Response

Thanks for the great review Darlene. We are happy to hear that our team was able to be so helpful. Welcome to comfort.

Nolan from Edmonton
Nolan from Edmonton
1 review Edmonton, AB
1/10

Furnace Service Call

I was charged $200 just for someone just to come out. Then I was charged $385 for a part that I found out afterwards I could buy for $250. The good news is they fixed the furnace same day. The bad news is I think I was overcharged about $200.

Approximate cost of services:
$600.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Hi Nolan sorry to hear about this. Feel free to contact me at wkuchta@reliancecomfort.com if you would like to discuss.

Dennis Lukawesky from Sherwood Park
Dennis Lukawesky from Sherwood Park
1 review Sherwood Park, AB
10/10

Install new furnace

Dennis and Laureane Lukawesky Jan 7, 2015

Our old furnace was unreliable and after doing research we chose Reliance for installation of a new furnace. The sales rep Dave was very thorough in defining what we needed for a replacement furnace. The installers, Kevin and Drew, did a professional job installing the new furnace and provided us with a thorough hands on description on the use of the furnace. The furnace was installed on December 30, 2014
The SLP is an amazingly quiet furnace! Yes we would recommend this company to others.

Approximate cost of services:
$6,300.00
Was this review helpful?
Company Response

Thanks Dennis. So happy to hear that you enjoyed the experience from call to install ! Welcome to comfort!

Daniel from Edmonton
Daniel from Edmonton
1 review Edmonton, AB
10/10

New Furnace

My wife and I just bought our first home. It came with a 15 yr old Carrier 58PAC furnace as well as a 15 yr old HWT. We were having ignition lockout problems with the furnace, so we looked around for options.

Chris was easy to talk to and very informative, which is why we chose this company. After some discussion, Aaron and Tyler D came to our house 3 days later to install a Rheem HWT and Lennox EL296V furnace.

Aaron and Tyler were professional, clean, and quick. It was a pleasure to have them in our home.

Though they just finished the install, I completely trust that I can call this company for help, should I need it down the road.

Thanks Chris, Aaron, and Tyler D.

Approximate cost of services:
$6,600.00
Was this review helpful?
Company Response

Thanks for the great review Daniel. We are happy to hear you had such a great experience. Welcome to comfort!

Nicole T from Sherwood Park
Nicole T from Sherwood Park
1 review Sherwood Park, AB
10/10

Furnace and Hot Water Tank Replacement

We purchased an older house that had an equally old furnace and hot water tank. We had Chris come in to give us a quote to replace both. He was great - easy to talk to and very straight forward with all of the options. Two days later, Nolan and Marty showed up to install both units and remove the old ones. These guys were really efficient, professional and made the whole process very painless.

Approximate cost of services:
$6,500.00
Was this review helpful?
Company Response

Thanks for the kind words Nicole. We are very fortunate to have a great experienced Home Comfort Advisor in Chris. And also thanks for pointing out that Marty and Nolan were so great during the install. Our Reliance The Furnace Company people take such pride in their work from call to install. Welcome to comfort !

Tim Petit from Edmonton
Tim Petit from Edmonton
2 reviews Edmonton, AB
10/10

New Furnace

Furnace died, called this group after reading reviews - cannot afford new furnace so went to rental - Chris was great to come out fast. Getting installed 2 days after quoted

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

Good to hear everything went so well Tim. Rental is a great option we provide as we take care of everything including the maintenance so you never have to worry about an unexpected bill. Welcome to comfort.

Lionel P.
Lionel P.
5 reviews Edmonton, AB
10/10

HE Furnace & Hot water tank & New ducting

We bought a house and had to replace the furnace as it was the same furnace since 1985. The ducting was also in need of replacing as the house was fairly old and the airflow was heating from the inside. I called Reliance and was setup for a consultation with Dave Lambert. Dave and his wife showed up and he was very knowledgeable and knew exactly what I was wanting done. He gave me all the options right there during the consultation and price breakdown. I was very pleased with the price and overall professionalism of the consultation and after we had the asbestos removed from the house we got Brent and Nolan to come in and do all the measuring for the new ducting.

I had to cut 3 new heat runs before the work started which was no big deal.

The work took approximately 3 days. I was able to see the finished work and I have to say Brent and Nolan are AMAZING! Great work! Nice and clean install and they ran me through everything they did. If you go with Reliance for any work ask specifically for Brent and Nolan!

Approximate cost of services:
$12,500.00
Was this review helpful?
Company Response

Great to hear and thanks Lionel. We are very fortunate to have Dave (and his wife) on our team and the team of Brent and Nolan. Welcome to comfort.

Linda Ann Dowhaniuk from Edmonton
Linda Ann Dowhaniuk from Edmonton
1 review Edmonton, AB
10/10

Furnace & water heater replacement

The crew of Aaron M. & Tyler D. arrived at 8:30 Am and worked tirelessly with the crew to take out our 40 year old units. Great job, cleared away all debris and by 4:30 we were up and running. Very pleased with the job.

Approximate cost of services:
$8,500.00
Was this review helpful?
Company Response

Thanks Linda Ann, we are very fortunate to have such great installers like Aaron and Tyler. We are always here to look after our customers needs and welcome to comfort!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

Is this your business?

Receive leads and respond to reviews.
Claiming is easy and free.

Claim this business

More about Reliance The Furnace Company Edmonton

Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Heating & Air Conditioning pros in Edmonton?