Mersey Heating And Air Conditioning

Yearly furnace inspection done arrived on time very professional noted that humidifier filter need replacing. Wore mask and shoe covers in house.

Be very careful with this organization. I have used them before for yearly maintenance. No issues. This year, I had a problem with my furnace. I contacted thrm. They were very responsive and came out within a day or 2 to diagnose the problem (an inducing motor had to be replaced). That visit cost $169 (more about this later). The pic below shows the part (although I had no idea at the time that was the part that was to be replaced. The part itself was free because it was covered under Lennoxs warranty, but the cost to complete the repair was $375. So the total charged was $475. The cost would have been even higher but (regretfully now) they convinced me to sign up for some yearly maintenance plan so I got a 20% discount on the repair fee and $69 off the diagnosis fee (which also, to be frank is a bit sketchy separating the cost out like that. Please.). Nobody likes to pay for any repairs and we always think its too much I get that. And I do believe that these people need to be paid for the work that they do, but the consumer should not be hosed, so I just assumed that the repair would require quite a bit of work. I couldnt have been more mistaken. The total amount of time required to replace this fan was about 20-25 minutes! I was shocked. That works out to about $900-$1125 per hour! The best lawyer in Toronto doesnt even charge that much and this was for a furnace part replacement! Compare that to the labour changed when you get your car repaired. Disgusting. There was nothing I could do about the charge with the serviceman because he has no control over what is charged, so I called Mersey the following Monday and was told that they would get back to me as soon as possible. The woman also agreed the charge appeared excessive. I didnt hear from them for a couple of days so I followed up. It was then that things got even worse. The person I spoke to on the phone this time, aside from having no record of the fact that I had called on Monday with a complaint, suggested to me that the bill should have been $900 and that I got off easy!!! How insulting. I was livid. Think about that: he was suggesting to me that they charge about $2100-$2700 an hour for their servicemen! Remember that there was no parts charge this was purely just time. I have still yet to hear from the operations manager) and I have tried calling them back on two more occasions. I suspect that the call back will never come, since it has been almost two weeks since I was first assured that someone would be getting back to me in the next couple days.

All this to say, be very careful when dealing with these people. They apparently have no scruples.

Ive relied on Mersey for the past four years and every technician who has serviced either my AC or furnace is extremely professional.
Sam serviced our furnace unit today and was again very professional, open and honey about the unit and servicing down. Cant say enough good things about Sam and Mersey.

Mark

Appreciated the quick and professional service from Mersey when my furnace broke down and I needed a replacement. Alex the technician was very friendly and knowledgeable. Would recommend this company to others.

The install went very smoothly and I am very happy with the outcome.
John, Alex, Gerry, and Ben did an excellent job and were very courteous and professional. I would definitely recommend this company.

Mersey has been servicing my furnace for 12 years. They have always been notably professional, helpful and respectful, and they come prepared. This year Sam B. did the routine furnace maintenance at my home. He was quick, clean, COVID-safe, professional and very nice. I would recommend Mersey to anyone.

After years of annoying calls from supposed Duct Cleaners I had largely dismissed the process but the technician from Mersey doing my annual furnace tuneup suggested it was overdue (about 14 years) so I contracted Mersey to clean my ducts. They did a very thorough job (more so than previous cleanings). Their vacuum was brought into the basement (vs a long hose to the truck) getting much better suction. They used a pressure hose with flapping strands inserted into each vent to dislodge dust and other matter. Every vent was thoroughly cleaned including the return vents. Excellent job.

I own my gas water heater. 6 years ago I got sick of wasting money on my rental. The manufacturer recommended replacing the sacrificial anode about every 6 years so I contacted Mersey to do this. This was a separate service by a different individual from Mersey. The technician came and noted the make and model and they ordered the part. This proved a challenging job. While the manufacturer suggests it's a regular maintenance item, removing the original required digging out foam sealing in the nut, twisting a very tight nut (with a long wrench) and extracting the old anode which was so long it had to be bent to extract it. The technician was diligent, professional, and friendly. It took probably 90 minutes given the challenges. I'm very pleased to have had it done.

The technician was friendly and professional, came equipped with everything needed for the job. He was thorough and careful. And explained what to expect and tips for keeping my furnace tip-top. I recommend Mersey servicing.

Mersey Heating came for a tune up for our furnace. We had our technician Miguel for the 4th yr. He's always very helpful & professional.

I needed to have my furnace and humidifier serviced as it has been a while since this was done. John was the technician who attended to this. He was courteous, professional and did a thorough job. He also pointed out the areas in the furnace that could be problematic due to age of the furnace and provided some advice on things to consider. Really appreciated the quality of his work and the advice given. Will definitely recommend John and Mersey Heating & Air Conditioning to friends and family. Keep up the good work and professionalism!