In January, I noticed that my furnace was not functioning properly and promptly contacted Mersey Heating, the installer of the furnace. A technician was dispatched to inspect the unit and informed me that a component needed replacement, which was fortunately covered under warranty. Despite the part being covered, I was charged a total of $593.25 for the service. The breakdown of charges listed on the receipt included a Diagnostic Fee of $169, a Level Repair Fee of $356, and HST of $68.25. It is worth noting that the entire process, from inspection to replacement, took approximately an hour and a half.
I find these charges exorbitant and unreasonable. I promptly reached out to the company via email to express my concerns about the pricing structure, but to my disappointment, I have yet to receive any response even after more than two weeks.
It is evident to me that Mersey prioritizes profit over customer satisfaction. Not only are their fees unjustifiable, but their disregard for customer concerns is unacceptable. In response to this situation, I have taken the necessary steps to file a formal complaint with the appropriate regulatory bodies. It is my hope that this action will bring attention to the unjust practices and lack of accountability exhibited by this company.
In light of my experience, I cannot in good conscience recommend Mersey to anyone seeking furnace services. their high charges and neglect of customer feedback warrant 0 star rating in my opinion.I won't use Mersey again.
Reference: Job#290474
- Approximate cost of services:
- $593.00