Premier Comfort Heating & Cooling

Heating & Air Conditioning
Ottawa ON K1C 1B2
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Private User
Private User
Private User reviews Ottawa, ON
10/10

unsatisfied customer, won't call them again

After posting my first review below, i was contacted by Martin, the company owner who came today and redid the maintenance. he arrived on time at 10:00 am and finished at 12:30. Now that i had the maintenance i paid for, i'm satisfied with Premier comfort service. this is why i'm posting this update.
The technician finished the job in less than 5 minutes and waited in his van for half an hour. he didn't even touch the furnace, the air conditioning. i had tapes on the furnace which he didn't even remove and i can see the dust as is. i would have seen his fingerprints or any sign. after 30 minutes, he told me everything is working fine even though when i first called to book an appointment, i asked to change rubber rings or plastic tubes as it has been 10 years since my first maintenance. when i called this morning, the receptionist was so defensive and didn't accept any discussion. i asked to talk to the owner. i'm still waiting for his call (which i doubt). i wasted $268.94 and NOTHING was done.
won't ever recommend this company

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Company Response

Hello,

I'd just like to take the time to respond and thank you for affording us the opportunity to make-up for any objections you initially did have with our original visit to you. Through our telephone conversation & follow-up to make-right by our customers such as yourself, it was and remains a sense of accomplishment to have shown you that we are loyal, honest and professional. That is to say if we'd made any error it was purely un-intentional and hopefully you've seen through our action that we aim to please. All it takes is communication both ways and both parties can and always fruitful.

Thank you sincerely

Previous versions of this review:

Jacky in Gloucester
Jacky in Gloucester
4 reviews Ottawa, ON
0/10

unsatisfied customer, won't call them again

The technician finished the job in less than 5 minutes and waited in his van for half an hour. he didn't even touch the furnace, the air conditioning. i had tapes on the furnace which he didn't even remove and i can see the dust as is. i would have seen his fingerprints or any sign. after 30 minutes, he told me everything is working fine even though when i first called to book an appointment, i asked to change rubber rings or plastic tubes as it has been 10 years since my first maintenance. when i called this morning, the receptionist was so defensive and didn't accept any discussion. i asked to talk to the owner. i'm still waiting for his call (which i doubt). i wasted $268.94 and NOTHING was done.
won't ever recommend this company

Was this review helpful?