After posting my first review below, i was contacted by Martin, the company owner who came today and redid the maintenance. he arrived on time at 10:00 am and finished at 12:30. Now that i had the maintenance i paid for, i'm satisfied with Premier comfort service. this is why i'm posting this update.
The technician finished the job in less than 5 minutes and waited in his van for half an hour. he didn't even touch the furnace, the air conditioning. i had tapes on the furnace which he didn't even remove and i can see the dust as is. i would have seen his fingerprints or any sign. after 30 minutes, he told me everything is working fine even though when i first called to book an appointment, i asked to change rubber rings or plastic tubes as it has been 10 years since my first maintenance. when i called this morning, the receptionist was so defensive and didn't accept any discussion. i asked to talk to the owner. i'm still waiting for his call (which i doubt). i wasted $268.94 and NOTHING was done.
won't ever recommend this company
- Company Response
I'd just like to take the time to respond and thank you for affording us the opportunity to make-up for any objections you initially did have with our original visit to you. Through our telephone conversation & follow-up to make-right by our customers such as yourself, it was and remains a sense of accomplishment to have shown you that we are loyal, honest and professional. That is to say if we'd made any error it was purely un-intentional and hopefully you've seen through our action that we aim to please. All it takes is communication both ways and both parties can and always fruitful.
Thank you sincerely