Our dryer stopped working and we were referred to Premier Comfort by a repair place that didn't work on gas dryers. A repairman was dispatched but he didn't seem to know anything about gas dryers. He jiggled some wires and read the manual. The jiggling to the dryer to work and he left charging an hour. As soon as he left it stopped working. Another repairman was sent the next day. He replace parts and charge two hours labour. We tried to get credit for the first hour but the manager refused to return our calls. Not impressed in the least!
- Approximate cost of services:
- $400.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Dear client, We at Premier Comfort try to leave every client with a positive experience. It is unfortunate that circumstances with your appliances and the attempted repairs left you feeling like we've provided a bad experience. We would like to extend to you an opportunity to have us, at no charge, perform a maintenance to either your furnace or air conditioner - your choice in an attempt to restore faith in our good quality service. This is a savings value of $119.00 + HST (our regular charge for this service). Please accept our offer, we are confident that your opinion of our company will change for the positive.
Thank you, and we anxiously await your reply.
Roxane Monette, Office Manager 613-880-2754