The Home Improvement Group - THIG

Jean-Paul (project manager) came by to see the work area, discuss options and take measurements for the estimate. THIG went through my condo management's approval process to get approval for the work. Vic and his team did the work of framing, installing drywall and doors and painting.

The end result looked pretty good, although not perfect since there are a few small gaps between the frame and trim that can be seen, but these do not detract from the overall look too much. I was happy with the competitive pricing offered for the job, although there was some confusion since the estimate did not include the cost of doors and frame, which I had to buy. The doors and frame I bought were not what they expected and this led to some late additional costs (about 10% more). Ideally, we should have discussed the materials to be bought in greater detail up front to avoid potential snags during the work.

Overall, I am happy with the work done and the time taken to do the work. It was efficient and done within 1 week. Everyone at THIG was responsive and professional throughout and they made it easy to work with them.

The Team at THIG are true professionals. My repair work required a specific skill set which the Foreman Les was able to source. All interactions with the company were prompt, professional and oriented to finding the solution that worked for us. The cost of the work was fair and transparent. I highly recommend using THIG.

Jean-Paul managed the project and he was good, but perhaps could have checked in with us more often and did a final check on the work. There was also some miscommunication with billing, however, the company was quick to apologize and admit their error.
The sub-contractor Dwayne who did the dry wall was excellent. Thorough, meticulous and very easy to work with.
We did have some issues with the electrician John. We feel he should ensure that all electrical fixtures are in good working order before signing off. Also, provide proper lightbulbs should customers not have the correct ones. The light fixtures should all be working when the job is complete. After a formal complaint, the work was completed to our satisfaction though.
I would recommend Home Improvements, just be prepared to manage the project on your own.

Renovation of laundry room, new drywall, floors, painting and a few other miscellaneous projects around the basement. Overall happy with work and professionalism from the crew, cost was a bit higher than I anticipated, but would recommend for further projects.

The team was on time and on budget for our small flooring project. Looking forward to working with them in the future.

When we called Les came to look at the bathroom, he was very professional and gave us good advice about the job we outlined for him.
The job started right on time with Aldo in charge of the crew. They always showed up on schedule and were friendly, professional and very capable.
Communication with Les, Aldo and the Home Improvement office was excellent—-I really appreciate getting responses to calls and emails promptly—
which made it so much easier and pleasant for us. I would, without any reservations, highly recommend this company to do renovation and painting work.
Thank you.

John came out to install a hood vent for me. It was a tricky situation because we had just changed our cabinets and the existing vent was now off centre and too close to the damper. John was able to come up with a good solution that didn't require us punching a new hole in the cabinet and siding as well as have to fill in the existing hole that would've been empty.

I appreciated the one-stop shopping feature . THIG sent in an expert to repair the shower stall and also the painter.

The service was prompt. Representative came immediately and gave very gud advice and did a great job . Very nice and cooperative group of people.

I had a terrible experience with THIG. I deeply regret believing their deceptive advertising and online presence. They put more effort on marketing and commenting on reviews than they do in the quality of their work.

At the end of 4 stressful months they pressured me with a disclosure agreement saying I could not claim any issues with their work and or post any negative reviews online or they would fine me $1000 per review. That is the opposite of “exceeding customer expectations” which they claim in their marketing and responses to comments. I did not sign the agreement.

It makes me sad to think of how many people must have signed this form scared of the consequences or unwilling to pay the $300 I paid to go see a lawyer for advice. I would therefore argue their online reviews should be considered with caution.

To summarize the issues, poor quality work and unprofessionalism:

• Terrible project management and scheduling of work
• Workers regularly being late or not showing up
• Rework of tiles and interior brickwork required
• Lack of protection on site after promising multiple times to cover in plastic
• Lack of communication throughout the project
• Inflation of plumbing and electrical hours charged
• Violated electrical codes by covering a switch box in the kitchen with tile