The Home Improvement Group - THIG

Thank you for your review. We are glad we fulfilled your timeline for your home sale. We understand how sensitive timing an be. Please keep us in mind for your new home, we enjoyed working with you.

Regards
Graeme.

Hello and thank you for the kind review. Ben and his team pride themselves in great quality work and customer service. We at The Home Improvement Group always put our best foot forward to ensure all our customers are happy with there end results.

Please keep us in mind for any future work you have small or big..

It was a pleasure working with you. Have a good long weekend and enjoy your new space.

Regards
Christine

Thank you for the review, it was an absolute pleasure working with you. Our trades take pride in all the work they do. Les is very knowledgeable with all types of renovations and his attention to detail is his strength. Enjoy your new kitchen, I hope you create lots of great memories in your new space. Enjoy the rest of the summer and look forward to working on your next project.

Regards
Christine

Eric, I am taken back by your review. Below is our conversation with our Architect and myself and our commitment to you and your project.

This is to clarify the original proposal that the client requested to be executed, which was completed at the time he had requested as per the first encounter.

This email surpasses any financial agreements between THIG and the client.

This email is to strictly clarify that the following original requests of the client has been completed. As well as to clarify that the proposal of the laneway house was a design proposal to upgrade the concept, these were not working drawings.

The inconveniences of this proposal were conversed at the moment via a three-way conversation over the telephone between the client, the President of THIG, and I. Where I inputted my opinion post my meeting with the in-charge of the Zoning Dept – City of Toronto.

After this conversation all three parties agreed on the outcome and I acted consequently: the original garage + storage proposal.

As the client confirms in the email below.

Subject: Re: Revised Quote-Garage with Storage

Hi Christine,

I am on the same page with you regarding garage + storage option as a remedial plan to the original contract. So not to worry. As you could already see, I paid my fees and what I promised timely, in full, without fail, several times in my business dealing with THIG already. So please go ahead with the garage with storage option, you have nothing to worry about from me.

Thank you.

Regards
Client

I am concerned as to why the client is bringing up something that was already conversed, finalized and discussed in the past, contradicting as it was said previously to his conclusion stated in his email on March 3rd.

The client has the latest proposal drawings, site plan and the only thing that is stopping us from moving forward is his rejection.

Hi Crane Pumps Thank you so much for the great review. It was a pleasure working on your project and our Team appreciates the positive review as everyone at The Home Improvement Group strives to achieve the best results for each and every project we work on. Your new space looks fantastic much brighter and modern, we wish your company much success. We hope that you will keep us in mind for any other future projects you may have.

Thank you so much for the great review. It was a pleasure working on your project and our Team appreciates the positive review as everyone at The Home Improvement Group strives to achieve the best results for each and every project we work on.

Our sincere thanks.

Shawna Vratsidas

Project Coordinator
The Home Improvement Group.
905-502-0204

Hi Private User, Thank-you so much for the great review it was a pleasure to work with you on your project. Our team at The Home Improvement Group take pride in each and every job we do to achieve the best results. Your floors look amazing and it has brightened up your home. We hope that you will keep us in mind for any other future projects you may have.

Our sincere thanks.

Shawna Vratsidas

Project Coordinator

The Home Improvement Group.

It was a pleasure working with you. Glad we could accommodate your needs promptly. Please keep us in mind for your next renovation.

Stay Safe
Regards
Christine

Hi Mario

I am very disappointed in your review. I am not sure why you altered your review 4 times and changed the score from an 8 after the job was completed and you were very happy. We came back to fix warranty work, as we stand behind our workmanship and have a real warranty. We redid the areas on your deck in question and also did other areas that did not need work at no charge and you were very happy. You used every email to me as a threat, that If I didn't give you a discount on extra work we did, you would go on social media and slander me. You also stated we overcharged you and were very rude to our finance manger, only to agree you were wrong in your calculations. I also gave you a credit for no reason to make you happy.

As a business owner, I pride myself in great customer service and doing good quality work, although on your project, no matter what we did...you were going to find some way to make us look bad. It is unfortunate your negativity will impact our business but we can chalk that up to a lesson learned, and hope customers who read your review take it with a grain of salt.

That being said, I hope you enjoy your fabulous deck, it does look great.

Thank you so much for your kind comments. Our Trades take great care in providing excellent service for our customers. We all appreciate great feedback and look forward to future Opportunities that may come up.

Sincerely

Merry Robertson
Inside Sales & Customer Service
The Home Improvement Group
416-477-4500

It has been a pleasure working with you and value you as a repeat customer and we look forward to working with you in the future.

Sincerely

Merry Robertson
Inside Sales & Customer Service
The Home Improvement Group