- Approximate cost of services:
- $1,100.00
- Company Response
Thanks Kim let's hope it's a great summer!
Thanks Kim let's hope it's a great summer!
Glad we could get it sorted out for you!
Thanks for the vote of confidence, after 27 years of repairs there is not much I have not seen. Glad we could help.
Thanks Brian glad we could sort it out.
Thanks Matt, we try to help when and where we can.
Okay Rebecca lets go through your comments; 1. I do not and did not blame any customers for anything. 2. After I inspected your tub and found that had been in a fire I tried to explain to you that I d not think it was safe for an expecting mother to use this tub as I know that burnt PVC can be dangerous as explained here by what I found on the web,
"When produced or burned, PVC plastic releases dioxins, a group of the most potent synthetic chemicals ever tested, which can cause cancer (dioxin is the most potent carcinogen known to science) and harm the immune and reproductive systems".
I suggested that you should get an opinion from fire dept. since you did not like what I had try to explain to you that I thought it was not safe. I don't know what "friends" of yours are qualified to give you their opinion on fire safety and or off gas poisoning from burnt PVC plastic. When you contacted me back 2 weeks later telling me that you still wanted the repairs done I explained that we would have to order the jets. You claim I did not do the inspection, obviously I was there and did the inspection. I even came back again at no charge, to try and explain to you again that I did not think it was safe for you to use this hot tub that was on fire, but you insisted on the repair so we took photos and attempted to get the jets which we had to order from our supplier as they were not in stock. 3. As explained in my reply text to you I did change my schedule for you in attempt to help you even though I did have other clients waiting as well as you. You are making it sound like I kept you waiting and you were having to come home to be there for us, but you had explained to me in person that you where home all the time with your pregnancy and things were ok, you did not express any issue with me, in person. 4. My guy was there, starting the repair while I went to Toronto on a Friday afternoon to pick up your special order jets, but I could not get back there before the daylight was gone as I tried to explain when you texted me, I even offered to come back the next day on a Saturday. 5. I am quite shocked that you are making these claims as to my character. I think you are upset that I gave you answers you did not want to hear that I thought you should not use that tub that was on fire due to possible heath issue with it.
Finally I did not "disappear again" and I take special exception to you claiming I am a "terrible guy", I have been in this business for 26 years now and have hundreds of happy clients and an A+ rating on BBB. I have apologized and sent you a refund. Contact me if you would like to discuss further.
Thanks again Alain, I think you should get another 5 - 10 years out of that tub still, enjoy!
Thanks Michelle! Let us know when you are ready to open.
Thanks Darren glad we got it sorted out.
Glad we managed to get it running before it froze up!