Northern Comfort Windows & Doors Ltd

Overall, we were expecting a better customer experience.

After vetting other companies like Kempenfelt, Centennial and others, Northern Comfort had the best and most thorough sales pitch. Our rep was very helpful and responsive.

After settling on Northern Comfort, we had to accept a 16-20 week lead time, given what was described as extremely high volume (coinciding with the government rebates available). Fair enough. This also involved two separate visits to validate measurements.

After roughly 16-17 weeks, our windows were confirmed to be ready.

Installation #1
-4 of the 7 windows in total had a problem
-1 was frosted not ordered, 1 window actually didn’t fit the frame altogether, 1 screen fully damaged, 1 screen small damage

Installation #2 (to correct 1st visit)
-Installers replaced frost pane and replaced screen
-Was not aware of the full size window that did not fit, and did not have a replacement with them

Installation #3
-Installers came with replacement window to replace the one that didn’t fit the frame originally
-Did not clean up, and left scrap material on carpet and open caulking tube beside basement play area for our kids

In what started out as a positive customer experience, ended with disappointment after:
-3 installation visits (3 instances taking time off work)
-approximately 24-25 weeks from original order

It’s nice, but surprising to see other positive customer reviews on this site. If only the same diligence that goes into the “company replies” to the less positive reviews, went into getting the order and customer experience right the first time, then I wouldn’t be needing to write this particular review.

We had 7 windows installed and after a large rain storm, we noticed water leaking in and damage done to our walls. We called Northern and they sent out an inspector on Aug 24 who confirmed it was an installation error. He said that we would be forwarded to management and someone would be in touch with us as we would be considered a priority. After one week with no word, we phoned on Aug 30 and spoke with Lisa (Service Coordinator). She said that she had a tech right there and would get right back to us. A week goes by with no word so we call again today on Sept 7. I express my disgust politely (no cursing) and ask what is going on. Lisa refuses to speak with me or tell me what is going on. She says she will tell Troy to call me and that Troy is their manager. Then she hangs up. I phone back only to find out that the Office Manager has no idea what Troy does for the company. She puts me to their general mailbox. Do not trust this company!

We have used Northern Comfort numerous times to replace all our doors and garage door. The windows were to be put last big upgrade to the house. Thank you very much to Andrew and Antonius for taking on a huge job of replacing 5 windows, one being a huge 3 pane front window. The first crew that came out told us the windows were the wrong size and they couldn’t put them in. After remeasuring the windows, it was discovered that they were the right size but it was just a more complicated job. Andrew and Antonius tackled it all and did a phenomenal job. We highly recommend them.

Absolutely impeccable workmanship and installation. Sean & Rick were great to have on site to work on our home. They were courteous, competent and cleaned up after the work was completed. We were nervous as we have never had the expense of replacing a big ticket item like windows, but having them complete our windows on schedule was fantastic. We used our own trim and the trim work was very well done. Not having to clean up after a contractor is amazing. We would absolutely have them back for our other window projects in the future. Andrew & Kristen

Lost order then missing window from order now don't have date for completion. Unreliable company slow to respond and won't commit to when it will be made right. Windows we did get were made wrong but we cant seem to get a date when the right ones will arrive.

Highly recommend Northern Comfort Windows, have used them twice for whole house window replacement. Both times salesperson & installers were excellent. However, this time the installer crew of Mitch, Allen & Paul were beyond our expectations, the detail of the trim work on our exterior walls with field stone was absolutely amazing. Thank you, we will definitely continue to recommend Northern Comfort Windows.

Sean and Rick did a teriffic job. Workmanship was of the highest quality and everything was cleaned up beautifully. Sean was excellent pointing out minor defects and arranging to have them fixed. Thanks Bryan

Sean and Rick did an amazing job with my windows, I am so pleased with the workmanship. Would definitely recommend them to anyone. Sean walked me through everything that was going to happen as to not expect surprises. I was so impressed too that they cleaned up after as well. I have not experienced that before. Amazing people!!!

Sean and rick did an outstanding job installing our windows. Their respect for our home, the care and cleanliness was impeccable. We have Another large window to be installed and would appreciate it if they could be the installers. A truly amazing job.

Debbie and Ken
Alliston

Sean and Rick were my installers for this project, they were fast efficient ,paid attention to detail and were very approachable with questions and concerns that arose as the project was underway. I would highly recommend these two installers for any window and door installation truly a pleasure to deal with these two guys.