John The Plumber

Plumbing
1541 Riverside Dr Ottawa ON K1G 4E2
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Plumbing
John The Plumber
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78%

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Reviews by rating (past 12 months)

Reviews for John The Plumber

Average customer rating:
9 10 (70 reviews)

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Mark Meyer from Ottawa
Mark Meyer from Ottawa
1 review Ottawa, ON
10/10

Rocking toilets

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

John came to our house to deal with some toilets that were rocking, and had potential to start leaking and cause damage. John was on time, neat and tidy, and managed to get everything fixed up in under an hour. We were very pleased. Thanks again.

Approximate cost of services:
$200.00
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nikkileduc@hotmail.com from Kingston
N. C.
1 review Kingston, ON
10/10

blocked drain

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

We called John The Plumber when our drain was blocked. Andre was informative, polite, and managed to unblock the drain for me. He even inspected the drain with a camera free of charge afterwards. I will call them again if I run into anymore plumbing problems.

Approximate cost of services:
$400.00
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10/10

Custom Shower

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

We called John The Plumber to take on a 4 piece bathroom in a 150 year old home. The plumber Phil was very professional, and did a great job on the exposed copper piping.

Approximate cost of services:
$4,400.00
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Jen from Skanes General Contracting
Jen from Skanes General Contracting
1 review Ottawa, ON
10/10

Subcontractor

John and his team are professionals of the highest standard. As general contractors we are always trying to find good subcontractors to work with, and our search for a plumber ended the instant we found John.

He and his team are always on time, on budget, and do exactly what they say they will. Billing is always at a reasonable price and accurate to the estimate. We are always completely satisfied with their work!

If we find something unexpected once the walls are open, any changes are talked through and a new plan is made so there are no surprises on the invoice. Great guys and the only plumber we use!

Approximate cost of services:
$5,000.00
Any advice to offer fellow homeowners facing a similar project?
For all plumbing needs call John the Plumber. They've handled large and small jobs for us on time and on budget!
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Mark Mclaughlin from Ottawa
Mark Mclaughlin from Ottawa
1 review Ottawa, ON
10/10

Laundry room reno

I first met Johnny 5 years ago when we renovated our laundry room. I was sure it was not possible to move the stack in such a way to make this project fesable but John came in took one look around told me to think outside the box and Ta da a brand new, expanded, laundry room. We were so pleased with Johnny that we have consistently used his company in our rental units and another home we purchased in Rockcliffe Park.

Approximate cost of services:
$1.00
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JM Begin from OSGOODE
JM Begin from OSGOODE
1 review Osgoode, ON
10/10

Basement Rough In, Upstairs bath reno and much more

When my wife and I finally decided that it was time to renovate our basement and include a relaxing 4 piece bathroom we had a lot of questions and started our search on Google.

After seeing John the plumber ranked so well and with so many people recommending him online we decided to give him a call.

We were completely impressed with the response time as well as the thorough quote and openness when answering questions about what was important to address and what was not.

In the end our basement renovation went off without a hitch save for some finishing issues which were dealt with immediately and professionally.

I suppose it is not common to mention a negative when giving a 10 out of 10 review, but I felt it was important to mention how problems were dealt with and the fact that it led to us hiring John the plumber to completely redo our upstairs bathroom as well as move our laundry room from the basement to upstairs and to replace all of the old pipes in our house with new.

We also had John the Plumber supply and install a new jet pump, pressure tank and hot water tank.

I am constantly recommending them.

Approximate cost of services:
$15,000.00
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David from Ottawa
David from Ottawa
1 review Ottawa, ON
10/10

Renovation

I have been using JTP services for many years. Always had good reliable service with basic repairs and some major renos. Pricing is always fair and the guys are knowledgeable. I wouldn't call anyone else - they are my go-to plumbers.

Approximate cost of services:
$4,000.00
1 of 1 people found this review helpful.
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Shelly Courneya from Ottawa
Shelly Courneya from Ottawa
1 review Kanata, ON
10/10

Re-plumbing

It is always a gamble when you call someone from the web. Took a chance on John The Plumber...Excellent choice.

The company was efficient, accommodating to my schedule. Clearly explained the costs.

Irish Mike - Amazing. Respective of our home. Fast, efficient, friendly.

I would highly recommend John The Plumber.

Approximate cost of services:
$400.00
2 of 2 people found this review helpful.
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Carmen from Ottawa
Carmen from Ottawa
2 reviews Ottawa, ON
0/10

sewer back-up

We had a blockage in our pipe system, which lead to a sewer back-up into our basement. We called John the Plumber and the plumber that was sent to our house spent 4 hrs snaking our cast iron pipes. We were told that our pipes were slanted and the only way to fix the problem was to rip up the floors and replace all cast iron pipes. That day, we were charged $500 and we received a quote for $7500 for the pipe replacement job. Four days later, the sewer backed up again and we were seriously considering exchanging all the pipes but thankfully we got a second opinion from a different plumber, who said that he suspects that the pipes were not snaked properly and the problem was never really resolved. He recommended to have the pipes cleaned with hydro pressure. We called a different company, they sent two plumbers over and within 45 minutes the pipes were cleaned and we received a full pipe assessment at the same time. As suspected, the blockage was never fully unblocked by John the Plumber and there were no slanted pipes in the system. Since the hydro cleaning, we haven't had a problem and that was over 2 months ago.

Approximate cost of services:
$500.00
1 of 3 people found this review helpful.
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Company Response

Dear Carmen,

We are very sorry to hear that you were not happy with the paid and free services we provided. We value feedback on our service and would like to thank you for taking the time to write a review.

Your pipes are made of cast iron. This material is seldom used in new residential construction because it deteriorates over time. The free camera inspection we performed while at your home showed evidence of both sagging and deterioration. Standing water was seen in the pipe, which indicated that it is not sloped correctly, as well as flaking pipes, which indicates deterioration.

As with many professions, there can be differing opinions on the best course of action; which is why we do not recommend hydro cleaning or “flushing” old cast iron pipes. If the pipes are already deteriorating, like yours are, blasting high-pressure water through the pipes can damage them even further.

When you contacted us after the work was completed we answered your questions and sent you the necessary supplementary information you requested. When we did not hear back from you, we assumed we had answered your questions and that perhaps you’d found another company to replace your deteriorating pipes.

Thank you again for your feedback. As stated on our invoices we do not warranty work completed on blocked or slow running drains because these problems are often caused by homeowner activities or damaged pipes. Going forward we will do our best to make customers better aware that we do not warranty drain clearing before beginning work to prevent the confusion you experienced.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about John The Plumber

We have been in business for the last 10 years, proudly serving the Ottawa community. Our unparalleled service, competitive prices, and overall value are why our customers keep returning. Our underlying mission statement is. . . " Quality Service at affordable prices. . . " Our services include: • General ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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