John The Plumber

Plumbing
1541 Riverside Dr Ottawa ON K1G 4E2
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John The Plumber
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84%

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Reviews for John The Plumber

Average customer rating:
9 10 (61 reviews)

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KDao
KDao
0 reviews Ottawa, ON
0/10

Don't do what they said they would

I requested them to install my washer and asked for estimated price. They said they could not say in advance but when the plumber is on site, they would give us a quote before they do it.
I specifically asked them prior to booking to help us move the washer upstairs from garage and move the old washer downstairs, because we have back issues. They said they would help us moving the washer as well. So I booked with them.

They showed up an hour late on the day, told us they would not do any moving, we had to do it ourselves. If we denied the service, we would be charged for service fee. We agreed to let them just hook up the washer (we had to do move the washer ourselves because they refused to do what they promised us). I got the bill for more than $300 just to hook up the washer. I called back the business, they said they would look into it, not even an apology, I have not heard back from them since.

I don't care how good they are if a business does not have good work ethic, if they can't deliver what they have promised, no way I would call them ever again.

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Sally
Sally
1 review Ottawa, ON
5/10

Help with shower tower

My shower tower was leaking water and I knew that I needed a replacement cartridge but I am unsure how to open the shower Tower to get a picture to find the replacement parts. I ended up calling John the Plumber and they said they price on the work not by hour. And if I decide not to go ahead and fix it, they would charge a dispatch fee. I even asked specifics on what they would do to diagnose the issue and what is covered by the dispatch fee. The receptionist assured me that of course they would diagnose the issue first, they can’t just make up a price on the work. As soon as the person showed up, he told me that I needed a replacement cartridge (which I already told the receptionist that I knew this is what I need before I agreed for the plumber to come), but I can’t open the shower tower. I need his help to open the shower tower to get a picture of the parts. He said it would be $180 plus tax as a diagnosis fee. I was shocked to know because we both knew the issue. There is nothing to “diagnose”. I called the receptionist again and asked what they would do when they come, the lady said they would “diagnose” the issue and price the job. I then asked for the additional $180, she changed her tone completely and said oh yeah. The dispatch fee only covers their gas to get them into the door. If they need to do any work or touch anything to diagnose the issue, it’s whatever price that he gave you. Anyway, since I needed a picture of the cartridge, I agreed to the price and thinking that he needed to take stuffs apart. It turns out that he needs to unscrew the handle and take out the cartridge which took a maximum 5 min to complete. I asked how much it would be to fix it, he said if they need to search the part, they would charge you by the hour and it’s $280 plus tax to put the new cartridge back in. And he left. I really regret for calling them because seems like they just want to get paid on the dispatch fee and they would charge you a ridiculous amount for anything that they do. They are not upfront with their fees even though it appears that they are asking your permission before proceeding to the next step. I would call a regular plumber who charges by the hour. I am not saying that he should not get paid by the work he did, he should 100% but I just don’t know if it’s worth $180 plus tax for 5 min of his time at a job site (of course, I am aware that I need to pay for his travel time too).
I should give an update, after a week of the service, I received a call from their assistant manager, he said he realized that my issue was not resolved and I should not be billed for, so he offered to waive my fee for the service. I think it’s a nice gesture for them, and I appreciate the call. I am willing to give them a try in the future for other issues.

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Nick in Toronto
Nick in Toronto
0 reviews Toronto, ON
10/10

Excellent service from start to finish.

Wow Jonathan…that was an amazing service today, thank you very much.
Jonathan, the service person came to my place today on time as scheduled without any delays and got the job done in a caring and professional manner.
I cannot wait to use John The Plumber for all my plumbing needs from now on and will truly recommend them to my friends and neighbors. Stay safe out there, Jonathan and I look forward to your excellent service something in the future.

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Private User
Private User
Private User reviews Ottawa, ON
10/10

Good experience

John was able to come the next day, was very professional, explained everything he was doing in a lot of detail and was extremely friendly. He found the issue with my basement sewage pipe on no time and explained all the options to fix. Really happy with his service. Thank you John!

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Judy
Judy
1 review Ottawa, ON
6/10

Toilet plugged

Professional work on resolving problem in less than an hour. CONs- Charged 500 to unplug a toilet so exhorbitant pricing. If you don’t have an emergency ...call around for quotes.

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George in Toronto
George in Toronto
2 reviews Ottawa, ON
10/10

Installing dishwater and fridge water line

Hi: I had Dave and Alexander from the Nepean's John The Plumber in today to install my dishwater and water line to my fridge. They arrived early. did an excellent job, explained everything they were doing so I could understand it and discovered and fixed a few problems I wasn't aware of. I have used John the Plumber previously and would not hesitate in recommending them.
Regards
George Bayne

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Private User
Private User
Private User reviews Kingston, ON
10/10

Kitchen in Kingston

Rick and April did an awesome job and were really personable too. I called because I needed kitchen taps fixed, but they stayed to also fix a slow toilet and consult on 2 other things. This was our first call to ‘John’ but it won’t be our last.

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Emer in St. John's
Emer in St. John's
1 review Conception Bay South, NL
10/10

Kitchen faucet installation

Replaced a faucet that had been incorrectly installed by another plumber and repaired other problems for free. Very happy with the work and with the attitude of Jonathan, who guaranteed his work for two years and was very forthcoming and knowledgeable. I will definitely call him again.

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Emily in Toronto
Emily in Toronto
1 review Ottawa, ON
10/10

Tub faucet repair/ toilet replaced.

David was very informative and fixed my leaking faucet within minutes. He picked up on my toilet problem right away. I had previous quotes and suggestions from other plumbing company’s and was told I needed to do all sorts of things including replacing my tub
I am so glad I called john the plumber and got a second opinion. They have giving me my bathroom back and saved me a lot of money.
Thank you David I will definitely call all you again in the future for any plumbing needs.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about John The Plumber

We have been in business for the last 10 years, proudly serving the Ottawa community. Our unparalleled service, competitive prices, and overall value are why our customers keep returning. Our underlying mission statement is. . . " Quality Service at affordable prices. . . " Our services include: • General ...
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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