Cana Windows And Doors

We dealt with Wayne Thurber from Cana. Wayne was great- he took his time to explain everything and answer all our questions thoroughly. The crew who installed our windows and doors was very professional - great workmanship and the cleanup was meticulous. The quality of the product we received was superb and the price we paid compared to quotes we got from other companies was very competitive and reasonable. We would definitely recommend Wayne Thurber and Cana windows.- excellent!

Susan Steele from CANA was our choice for salesperson after getting about 8 quotes from all the leading competitors in Ottawa. We chose her because she was NOT a salesperson. She was the most knowledgeable, credible and honest product expert we met during the stressful bid process regarding coatings, glazings, insulation details, sound reduction and energy efficiency values. Our large, 3-story project was replacing ALL the windows in a 20 year old, 3.5 K sq. ft. house, including a very large, two-story window. This was a $30 K investment for us, and Susan was amazing all the way through in terms of advice, prompt technical answers and excellent service. CANA is tops in our book in terms of product and their installers are first class. We have no prior relationship with CANA but are are huge fans now, and we are placing a follow-on order for new front doors. We can't say enough about how pleased we are with Susan and the installers, led by Brono. If you are like us and unsure/wary of whom to pick and what windows to choose, call Susan. They are true to their word, honest and above all value their reputation for high quality windows and impeccable install. Write me at carolinecoderre@rogers.com if you want more unbiased details on our window buying experience. Cheers, Caroline

We were extremely satisfied with our dealings with Cana. Sales rep Wayne Thurber provided friendly, responsive service and expert advice. The installation crew were very good workers and a pleasure to deal with. All together, a very positive experience. We highly recommend Cana.

After plenty of window research, we were finally referred to Cana Windows and Doors by a well respected contractor who told us that their products were excellent and their installation service outstanding. He wasn’t exaggerating. The entire experience with Cana from start to finish was exceptional. We dealt with Susan Steele, the wonderful, patient, knowledgeable, honest sales person who provided excellent customer service by guiding us through the decision-making process so that we ended up with exactly the windows we wanted and needed (we love our new windows and doors and have had many compliments about them already!). She came to our house 3 or 4 times, she met us at the Cana office several times, and she answered countless email and phone call questions always in a helpful, informative, infinitely patient and good natured way. Furthermore, she kept in touch with us over the course of the installation until the job was completed and she was certain we were absolutely satisfied. It was an absolute pleasure working with her.
The installer, Bruno, along with his team, did an exceptionally careful installation job with a great deal of attention to detail in every aspect of the their work, including making an excellent modification to our sliding door installation (he lowered it) and making an excellent suggestion regarding the size of the trim around the sliding door as well. Bruno flawlessly and efficiently enlarged the openings for two good-sized windows in our shingled dormer as well as the openings for a fairly large window and a sliding door in our rear brick wall, and he also did a replacement installation for two other windows as well as our front door with sidelights. Bruno’s workmanship was of such a caliber that even the City inspector acknowledged his abilities and, I might add, never asked Bruno to change or modify anything. No wonder Cana is able to offer such an excellent warranty on their installations! (We also appreciated the fact that the installers protected our floors and stairs with drop sheets, maintained an orderly work site, and tidied up beautifully after the job.)
We were extremely happy with every aspect of Cana’s very professional service, as well as the top-notch windows and doors they sold us, and we have already highly recommended them to several friends and neighbours. Cana is the only window company we will be using from now on, that’s for sure. Thank you, Cana. You rock!

I have dealt with Susan Steele and Cana Windows on two occasions, the most recent being April 2014.

Both times, Susan's pre-sales services and post-installation followups were impeccable. She was punctual and professional, and her estimates were accurate and reasonable.
She clearly explained all facets of the purchase and installation process.

The windows were measured, ordered, and delivered as agreed. The installation date proposed was immediately after the windows arrived, and was very accommodating to our schedule.

The installers arrived on time, and did an outstanding job. The high quality of the windows and doors was very apparent in the superior product fit and finish.

I manage several properties, so I have experienced the full spectrum of expertise and results. I can state without qualification that the Cana installers are exceptionally talented.

The installation work was completed to our absolute satisfaction, and the work site was left clean and tidy.

It is clear that everyone at Cana is proud of their personal work, and that of their team. I look forward to buying Cana windows again.

Got several quotes to replace sliding garden doors with double steel doors. Cana was among the better prices and the salesperson was much more thorough than the others. The work was done on time and budget. The installed clean up everything beautifully. They were in and out in 3 hours.

Susan was amazing. A few years later and I am still thrilled. She had the patience of a saint driving around the neighbourhood letting me show her what I like and didnt like. And then she took phone call after phone call of questions. No wonder they dont need to advertise! Awesome.

I received my estimate from Wayne Thurber. I was very impressed with his professional approach and knowledge. He went out of his way to help me minimize costs. I would not hesitate to recommend him and the Cana firm.

A search for quotes to replace nine (9) windows, including one custom window, and to install vinyl siding on the back wall of our home led us to Cana Windows and Doors. From our initial contact with Wayne Thurber, who provided the product overview and quote, through to the completion of the job, we were impressed with the product knowledge, quality of work and professionalism displayed by the Cana team. The installation, led by Mario, was completed on time, on budget and was of the highest quality; right to the clean-up. Hiring a contractor to do home renovations is always stressful and we thank Wayne and the Cana team for putting us at ease right from the start. We wouldn't hesitate to recommend Cana and/or to use them for any future work.