Our gas fireplace has been problematic for some years now. We had another technician in about a year back and he didn't really help the issue too much. I called Alex last night, left a message, he promptly called back and came over today to help us. He arrived early, quickly identified the issue, fixed it, gave the system a much more thorough cleaning than the last guy and then charged us less than his estimate. Even though this included a repair and cleaning he actually charged us less than a normal cleaning would have cost. I will definitely be calling Alex for any future gas work I need done and would have no hesitation in recommending him to others. Cheers.