Homes By Avi Inc.

Haven purchased 3 new homes I would say this last one had the most issues. I had to contently be watching to make sure what we agreed to happened. Going through the finishing process was painful. Constant mistakes were made almost every time communicated. The issues didn't end at the sale side.
They only care about the sale, so once you take possession, good luck having your concerns dealt with then. They hide behind Alberta New Home warranty program for everything. So if you have an issue that isn't a major defect you are on your own! For the amount we paid for the home, I expect a certain level of customer service. Avi does not care.
I would not recommend them to my family or friends after the way they treated us in the end.

Everything seemed to be going well. We bought a unit at Canoe that was to be a rental property last summer and will be taking possession in August. This spring, we find out that our previous possession date was moved from Sept or Oct to July or August. When questioned, AVI representatives stated that this has been repeatedly identified in frequent emails. As it turns out, there were more than one email lists and the most used had the WRONG address for us! We had missed countless emails and construction updates and now we're to prepare for possession in as little as a month.

After a stressful period things died down. When it came to closing the deal, yet another error on AVIs part occurred which has cost us dearly. And the worst part of it all, absolutely no effort to rectify the situation. In fact, the area sales manager has insinuated that we never did identify the unit as a rental property! From the very beginning we were very clear of the point and several emails have been sent bs k and forth asking various questions about tenants, rentals, rental income etc. But why the big deal?? Because if a condo is to be a rental, the GST rebate does not apply. That would have saved us over $4000 and was identified on our purchase agreement. So now all of a sudden we are on the hook for thousands of dollars that we had never agreed to plus additional legal fees in order to clean up AVIs mess. AVI then submitted the wrong SIA which very nearly cost us many more thousands in late fees. And when approached by us asking them to consider rectifying the situation by even paying the extra legal fees that were brought on by THEIR errors, I was told that we never told them it was a rental property. Deciet and complete unprofessionalism is what you will find with AVI in Calgary.

We took possession of our Homes By Avi home in Walden two weeks ago. Since the moment we walked into the show home and met Michelle and Amy we have had nothing but positive experiences. They are friendly, professional and patient as well as their design staff and all the rest of the people we've dealt with to help us in the process. The Walden team was wonderful to work with and highly recommend!

First things first, I have purchased two properties from two different home builders and after having dealt with both, it is safe to say I would NEVER purchase another property from Homes by Avi and I would not recommend them to family or friends. There were issues throughout the entire purchasing process. Every time we tried to bring these issues up with management, we were treated terribly and none of our concerns were ever taken seriously. We were led to believe we would receive certain things included in our property that we realized on the day of possession were not included. The possession date kept getting pushed month after month and the only way we found out about this way by calling them and we always felt as though we were pestering them. I definitely would not recommend this company, as other commenter's have said, I would definitely be leery about purchasing through them.

We received the most greatful and amaizing customer service from all sales staff of Homes By Avi at Walden show home location. We met two wonderful girls who took care of all our needs and made our purchasing experience simple the the best experience ever. Fully recomended, if you are looking for a new house do not hesitate to check them out.

We have been trying to get HBA to fix our Humidity problem in the Condo units for the last 3 years. Every time it gets above 0 in the winter, it rains out of the ceiling on the top floor. The PM has been promising that it will be fixed...still waiting.

I have recently moved into my new home in Nolan Hill, and other than a few minor touch ups after possession this has been an absolutely terrific experience!!! Homes by Avi made the buying process easy and kept me informed throughout. My selection centre appointments were fun and extremely helpful, and the final product is even better than I thought it could be. I will recommend Homes By Avi to anyone that will listen as we are so incredibly happy that we decided to have them build our home.

If you are looking to buy a house from this company I'd advise not to do it . My mother spent a lot if money to bulid a house with this company and our house has a methane gas leak that homes by avi have not fixed since our move in date . Terrible company with terrible workers. The people who bulit the house washed
down grout in the drain witch has resulted in our house stinking of methane gas which is rediculous bad for your heath . Terrible company who hire stupud people to bulid their houses . Can not stress how terrible this company is and how they treat their customers . Absolutely terrible company .

Where do I begin?... Well.... upfront the Homes by Avi sales team and selection centre team have been great..... courteous and friendly. The NIGHTMARE began once we took possession and Avi had our money. We have been waiting for MONTHS for our final grading to be completed. Everytime we call, no one is there to deal with our call, or we are "brushed aside", or told they are coming by to do some minor unrelated work just to divert us and keep us quiet. We were the 4th or 5th house on our street......and all we see is Trico and Shane houses being constructed around us, and going to completion INCLUDING final grading . Hindsight we would have DEFINITELY gone with another builder because the post possession service by Avi staff is DEPLORABLE. They may think our complaint is just an isolated case, but do they not realize the frustrations we have gone through are witnessed first hand by friends and family? As it stands now..... our neighbour, who ironically is an AVI employee will have his final grading completed the same time as us..... and he took possession 5 months LATER than us. I guess his money has significantly more value than ours......I guess I will go back to my dining room window and stare at my "dirt and leftover construction materials"..... while the neighbours are sodding their yards and building decks.
As the saying goes....."Fool me once, shame on you, etc....." You won't get another opportunity!