This week I had a SIO4 quartz countertop (Martin River) and backsplash installed by Stonnik to finish our new kitchen. I had researched vendors in the summer when I started the kitchen project. I selected Stonnik based on the reviews on HomeStars, their quote for the project, a positive face to face meeting and professional pre-sales communication and interaction with Siavosh. This was the first time working with Stonnik and the first time with a quartz countertop and backsplash installation.
The installation was tentatively booked for Monday this week starting between 10 a.m. and 11 a.m. It was pushed back that morning to 12:00 p.m. to 12:30 p.m. When no one showed up by 1:30 p.m. I called Siavosh and asked if the installers were still planning to install that day. He was surprised that no one had showed up and told me he would follow up. When he called me back, he said the installers had been in a vehicle accident. It was odd that he would not have been aware of this before or called us to let us know. Nonetheless, the install was moved to the next day, same time. On Tuesday morning, the installers called to advise they were arriving at 9:00 a.m.
For the most part, the installation was ok. I had some concerns during and after the installation and I asked Mohsen to drop by and discuss them before making a final payment. He visited on Wednesday.
1. The kitchen has hardwired undercabinet lighting and a valance is to be installed after the countertop and backsplash installation. The gap between the stone backsplash and the upper kitchen cabinets is slightly more than a ¼ inch. Even though when the countertop and backsplash was measured by Mohsen, I was told there would be a notch in the stone for the electrical cord. I expected the stone to be almost flush with the bottom of the cabinets (assuming minimal space sealed with silicone). I was surprised at the size of the gap. Mohsen explained the reason for the gap was that there was not enough stone (only two slabs) and this was the best that could be done without incurring additional expense (purchasing another slab of stone). If after installing the valance, which he assured me would hide this, if it still bothered me, he offered to pay for the kitchen cabinet company to cover the space with strip of cabinet material. He put this in writing.
2. On the left side of the sink, the stone backsplash is almost flush with the window trim. On the right side of the sink, the stone protrudes a ¼ inch. When we asked why the two sides were not the same and why the right side protruded more, Mohsen explained the wall behind the backsplash on the right side was not level (bulging in the middle). It would have been helpful to know this could be the outcome to the backsplash in order to address leveling the wall beforehand.
3. Before selecting Stonnik, since I was considering quartz with a vein pattern, I asked if the stone would be book matched, especially at the seam from counter top to the backsplash. I was told that Stonnik makes an effort to book match. In the end, there was very minimal book matching from countertop to backsplash. Mohsen explained that to do book matching from the countertop to the backsplash, requires twice as much material/additional expense (3 or 4 slabs).
Renovations are stressful and expensive. I am leaving this review to help educate others who like me are venturing into a quartz countertop and backsplash project for the first time. Even though I thought I had asked enough questions and maybe even the right questions before the installation, I realize that there are never enough questions. Whatever vendor you choose, ask questions and do not make assumptions.
Mohsen was a great person to work with, he was very professional and responsive. I sought out many stone contractors (approximately 6) and decided to go with Stonnik as they had a stellar rating on various sites, positive reviews, quick response and best value.
I was very pleased with the service Mohsen provided from start to finish. He was able to come on site and give me a quotation within 5 hours of my phone call. When he was giving me a quotation, Mohsen was able to immediately identify the error made by another stone contractor that resulted in a large crack in my countertop demonstrating a high degree of knowledge regarding stone and installation. During the covid19 pandemic, he was very responsive and honest with me letting me know that there would be delays due to the pandemic. On the day of installation, the installers were very kind and professional and although the installation took a little longer due to unforseeable complications from the previous installer, Mohsen and team were able to complete everything beautifully. After installation, Mohsen further followed up with me to ensure everything was flawless and that I was enjoying the countertop.
I cannot thank Mohsen and team enough for the work they did. I will definitely be using Stonnik again for ANY stone related projects as well as recommending to friends/family.
If you want good quality and value, professionalism, excellent customer service, and honesty, look no further and seek out stonnik for your stone projects.
This was my first renovation and husband gave me a budget of $20,000 for the kitchen and 3 bathrooms. Which would have been no problem except I wanted real stone. With a matching backsplash. And a farmer's sink. I couldn't have done it if I didn't find Stonnik on HomeStars. Moh was amazing to work with, reasonably priced, meticulous and so patient with all my ideas. Everything was absolutely perfect. The stone is Quartzite and hard to work with but did an amazing job. It took me literally years to find white, sparkly real stone but it was worth the wait.
Thank you for your amazing review. It was a pleasure working with you.
Mohsen, the coordinator, was responsive and came to our house to inspect, measure, & quote within a couple of days of our requesting it. He brought samples of quartz for us to select from, one of which matched closely our existing countertops. The installation was fixed for a date within a few days of our ordering it after he had provided a formal invoice by email and we had put a 50% down payment online. The price quoted was very reasonable. The installation team of Rexon & Mason, who had friendly demeanours, arrived at the appointed time with the countertops, proceeded without much ado to do the installation of the countertops & sinks, cleaned up the debris, including removal of the old material, and was done in a couple of hours. It was a very professional job, with everything going like clockwork. At our mere seeking his advice, Rexon went beyond his duty by spontaneously replacing the sealant on another countertop that has begun to discolour. We're very happy that we chose Sonnik for the work. It was a fortuitous find after quite a bit of searching on the Internet. After the work was done, Mohsen did not call us for the balance payment but waited for us to offer it. Sonnik deserves every bit of the ranking & recommendation they are getting on HomeStars. We'll not hesitate to hire Sonnik if we ever needed countertop work again. Well done Mohsen, Rexon, & Mason!
Mo was wonderful. He met all his deadlines with no surprises. The installation crew was very professional and did a fantastic job getting the backsplash and counter installed in one day! I would recommend to all friends and family. Cheers.
Thanks a lot
Beautiful work by the team! They use a really high end quartz and it shows. They were able to get me a quote, came to my house with all of the options, and had everything installed in less than 2 weeks. Highly recommend!
Thank you Mallory for your kind review
Welcome to STONNIK.COM
We specialize in everything from design and fabrication to installation of the Earth's finest natural stone materials, such as — Granite, Marble, Travertine, Quartz slabs, Stone tile, and Glass Mosaic tile. All of our work includes custom cutting to size for your dream kitchen, vanity, laundry rooms, fireplaces, bath surrounding, walls, floors, patios and more. We offer fancy surface finishes such as leathered and honed, as well as numerous edge styles. For a small counter-top, we have a variety of granite, marble, and other natural stone remnant pieces available for you to choose from.
Feel free to book at appointment with us. You can stop by our show room or we will bring the samples in to your kitchen!