Viktoria Professional Movers

Moving & Storage
Toronto ON M8W
Write a Review
Write a Review


HomeStars
Moving & Storage
Viktoria Professional Movers
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

96%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Verified by HomeStars

Reviews for Viktoria Professional Movers

Average customer rating:
9.8 10 (487 reviews)

Sort by

Brenda R. in Calgary
Brenda R. in Calgary
4 reviews Calgary, AB
10/10

Move furniture from Pod on deck back to the newly renovated basement

We hired Victoria Professional Movers to move furniture, etc. from the Pod on our deck back to our newly renovated basement. Ryan and Elia (sp?) not only brought their professionalism and expertise as they also brought their smiles, great attitudes and willingness to listen to where we wanted them to put the furniture, etc. They were very careful and did not damage anything. They finished the job in 1.5 hours (even though I paid for 3 hours plus 1 hour of travel). We would definitely recommend them to anyone.

Approximate cost of services:
$500.00
Was this review helpful?
Company Response

Brenda, thank you so much for the great review! We appreciate it very much.
All the best to you.

SBerry in Redwood Meadows
SBerry in Redwood Meadows
1 review Redwood Meadows, AB
10/10

Great crew!

Crew was clearly having fun and stayed very positive in a long move. They paid close attention to safety and protection. I was merit abreast of progress and communication war very good with heady office. One of my best moving experiences.

Approximate cost of services:
$4,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Thank you for the nice review, we're happy when our customers are happy!
Hope you're all well and settled just fine at your new home:)

Private User
Private User
Private User reviews Calgary, AB
1/10

Moving

Moved about 15 blocks, fed the guys coffee, donuts, pizza lunch...turned up with multiple scuffs/marks on my new walls, as well as holes in the walls at my old condo. They had to send a painter to repair all the damage.

Much higher fees than expected as they hired 2 more guys that same morning, one of which spent his whole time folding blankets. Everything ended up in the garage, despite specific room labelling.

They also broke a bed frame (and did a very sloppy job of glueing it "back together"). They lost bolts to the baby crib which are now on re-order from the manufacturer.

Approximate cost of services:
$2,500.00
Was this review helpful?
Company Response

Dear valued customer, we appreciate your feedback as it helps us to improve our services. You've booked the move over the phone and got written confirmation of rates and our standard services. Unfortunately, at the time of the booking you did not mention the very long walking distance and the full flight of stairs to get to the spot where the truck could park and when the crew arrived, they immediately informed you, that you do need to get 2 more men, so that the move can be done within reasonable amount of time. I've attached the pictures for reference.
We always take care of any issues that come up during the move and with respect to the dents in the wall, we immediately arranged and paid the professional painter, who fixed the dents and repainted the walls. The bed was cracked before we began dis-assembling it and because it's made out of particle board, it cracked more and our mover did his best to fix it while trying to complete the move.
During the unloading part of the move, you were not present to give us directions on where to place the items and in many cases the movers had to make guesses which is why many of the boxes ended up being at a wrong place.
We appreciate the way you treated our crew during the move and thank you for that, it was very kind gesture. For any future moves we strongly recommend to book an in-home estimate to ensure the smooth process. We're doing our best to ensure overall satisfaction and strive to provide the great services before the move, during and after the moving process as you've experienced it as well. If there is anything else we can do to make your experience better, please let us know and we'll be happy to accommodate as much as we can. Thank you again and we wish you all the best at your new home.

Kelsey in Calgary
Kelsey in Calgary
1 review Calgary, AB
10/10

In-City Move - NW to SW

Great service - required a multi-day move and it was all handled very professionally. The guys who picked up/dropped off my belonging were friendly and efficient...and didn't complain at all about the 3 flights of stairs at the drop off location! Would definitely use again for next move.

Approximate cost of services:
$1,750.00
Was this review helpful?
Company Response

Kelsey, thank you so much for taking time to post the review. It's very much appreciated. Keep in touch for any future moves :)

Roger A in Whitby
Roger A in Whitby
1 review Mississauga, ON
10/10

Amazing Service

We had the best experience with Viktoria Professional Movers! Highly recommend this company. No issues with our move and everything was handled professionally. If you want great customer service with amazing and hard working movers you need to contact Viktoria Professional Movers! Repeat customers for life!! A++

Approximate cost of services:
$0.00
Was this review helpful?
Company Response

Thank you so much for great review. We strive to provide the excellent service and customer satisfaction is our top priority. All the best!

Alison in Calgary
Alison in Calgary
3 reviews Calgary, AB
10/10

Move within a city

Hired Viktoria Movers to move from SW Calgary to the SE. The entire process was smooth and very professional. It started with leaving a phone message on a Satursday morning and within an hour I received a call back from Andrey. After a quick chat with Andrey the moving date is booked, and within a couple hours I received an email from him to confirm the booking; very professional. Unfortunately, I've to change my moving date, as I lived in a condo where there is only one elevator, and apparently on the date I picked the elevator is not available. Andrey is great with his email, I emailed him about the change, and he replied back almost right away.
Couple days before the move, Andrey called me to remind/confirm the move date/time. On the date of the move, Christain and his team showed up on time. Wrapped my furniture and worked through without breaks.
The unloading went equally well, I've a lot of heavy furnitures that are for the upstairs and the guys moved all of them. They took great care of my flooring and walls-- no damage or scratch. They also make sure stuff and furnitures are positioned in the right place.
Overall, I'm very happy with service and would recommend Viktoria without a doubt. They may be a little bit more expensive, but you do get what you paid for.

Approximate cost of services:
$750.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Company Response

Alison, we appreciate your great review very much and thank you for using our company. All the best and thanks again.

Private User
Private User
Private User reviews Calgary, AB
10/10

Two Moves in Alberta

I moved to a new city (about 35o km away) in July for work and used Viktoria movers. Andrey (my main contact) and Ilya (who oversaw the movers on moving day) were both very professional and hardworking. The movers took care with our items and loaded and unloaded quickly and efficiently. They also disassembled and reassembled a number of larger items to avoid damaging walls or the items themselves and packed hanging clothes in wardrobe boxes on our behalf. In all I was impressed enough by their service that when I moved back again 7 months later I was happy to use them again. I would definitely recommend.

Approximate cost of services:
$5,000.00
Was this review helpful?
Company Response

Thanks a lot for the review, our guys are professionals and very handy. We're looking forward to move you again :)

Charlie Smith from Old Toronto
Charlie Smith from Old Toronto
3 reviews Toronto, ON
10/10

household moving

In 2011 we moved from suburbia to downtown. Viktoria was one of two movers I met. I was very impressed with Maria but, chose to use the other company. The physical move was fine but not the drama around their demand for more money or the subsequent call to their boss. Should have gone with Maria and Viktoria!
In December 2016 we needed to move again, to a condo this time. No hesitation in who to call this time. Cormac was just as easy to deal with as Maria had been. They know their business, guide you where needed , never push and give you whatever time is required. The move itself, by Vance and Eduardo, was flawless. They were on time and take superb care of your possessions. And guess what...no after-move drama this time. Their name says it all, this is a Professional company that earns their strong rating move after move. Thank you Viktoria!

Approximate cost of services:
$1,300.00
Was this review helpful?
Company Response

Hello Charlie, I'm very happy that we got you on board 2nd time and I'm hoping that we're the only moving company you're going to call next time :)) I appreciate your review and please let me know if you would like to come and visit us at the fall home show in Toronto, I'll send free tickets! All the best and thanks again. Maria

Bobbi in Bowen Island
Bobbi in Bowen Island
1 review Bowen Island, BC
10/10

Excellent movers and a fair price

My family has used four different moving companies over the last five years and Viktoria was by far the best. Great communication, flexible with changes, on time and their staff were not only professional they were so friendly and fun! Excellent service. This is the only company I will ever use again for moving.

Approximate cost of services:
$4,000.00
1 of 1 people found this review helpful.
Was this review helpful?
Company Response

Thanks Bobbi, it's great to see so many amazing reviews and we appreciate you took time to post one as well. We wish you all the best.

Zoë
Zoë
5 reviews Toronto, ON
10/10

Move within Toronto

I used Viktoria movers back in 2013. I thought they were ok at the time, but it wasn't until I moved again in 2015 and made the mistake of using another mover that I realized how much I appreciated Viktoria's service.

The movers didn't arrive on time and about 15 minutes after arriving, they took a break! The truck was also delayed between the pick-up and the drop-off because it was pulled over by police for about an hour. I remember being annoyed about these things, but at the end of the day, the movers worked quickly and efficiently. Most importantly, I was impressed with the way that my furniture and TV was protected. The moving team treated everything is great care and everything arrived on the other end in perfect condition.

Approximate cost of services:
$1,800.00
Was this review helpful?
Company Response

Hey Zoe, thanks a lot for the review, it's very much appreciated. We never stop improving and our mission is to make all our customers happy. Thanks a lot and all the best.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Viktoria Professional Movers

Welcome to Viktoria Professional Movers – a company where customer care and satisfaction are our top priorities.

There's no doubt about it, moving can be stressful! Choosing responsible and experienced movers is one of the ways to alleviate that stress. When choosing a moving & storage company price is important, however the level of service your moving company provides you with is even more important, and often times cheap moving companies can end up costing you a fortune! Unfortunately, our industry abounds with companies whose aim to book as many jobs as they can by whatever means necessary. Many "lowball" estimates quickly balloon with unexpected charges while hurried workers provide disappointing service. For many of these companies protecting your property and ensuring your satisfaction is last on their list of priorities.

At Viktoria Professional Movers it's not about the number of moves, it's about the number of customers we leave happy & satisfied. Moving doesn't have to be complicated. Let us walk you through the process and get you on the way to a stress-free move to your new home. The key to a successful move is organization and we are the experts.

Whether you require moving, packing, or self-storage, you will never be just another client to us. Ever.

PIANO MOVING | PACKING MATERIALS | PACKING SERVICES, MOVING BIN RENTAL | STORAGE | SELF-STORAGE | LONG-DISTANCE MOVES | MOVING SUPPLIES

CATEGORIES
Moving & Storage
PRODUCTS
Moving Boxes, Plastic Moving Bins, Specialty Boxes, Full Packing Materials and Supplies, Moving Bin Rental, Moving Equipment Rental, Moving Supplies
SERVICES
Professional Moving Services, Local moving services, Long distance moving specialists, Office moving services, Commercial moving services, Full Packing Services, Short and Long-Term Storage, Transport and Delivery Services, Piano Moving Services, Antique Furniture Specialists,
SPECIALITIES
Professional moving services, Piano Moving, Heavy Safes, Oversized/Overweight Items, Warehouse Moving, Office Equipment
WEBSITE
http://www.viktoria.ca
YEAR ESTABLISHED
2010
NUMBER OF EMPLOYEES
48
PAYMENT METHOD
Visa, Master Card, Debit, Cheque, Cash
MEMBERSHIPS
Better movers group, CAM, BBB
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
PROJECT MINIMUM
Minimum 4 hours of labor and 1 hour travel charge within GTA + HST
BONDED
Yes
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.