We were doing a complete renovation of our home, replacing all HVAC and water heater. From the initial contact to the office through to the end of the project, service and work was stellar. If we could rate more than 10 we would. The gentleman at the end of the phone was friendly, polite and helped get Marnie in quickly for a quote. We reviewed 3 quotes and Marnie's was reasonable, but bigger than the price we were confident in Marnie and her advice; she was extremely knowledgeable about the products and install. Marnie helped us determine the best equipment for our needs; when we were hesitant about the tankless water heater she encouraged us and told us we'd not regret it, she's absolutely right! When time came for the install her team was awesome. During the reno we had several delays which affected Marnie's team but they acted professional and with understanding and worked with us at no extra cost. We've been in contact with Marnie for items outside of our project for referrals and such and she has always been accessible by phone and quick to return our calls. We do not hesitate promoting Convertible Heating. We can't give enough praise, and we're not the easiest to impress.