Appliance Healer

I called about an oven repair-over the phone he could tell me it was not worth fixing as the cost would be comparable to buying a new oven. I greatly appreciate the honesty and would definitely call again for all needs and recommend to friends. He could have wasted my money by coming and charging me to tell me the same thing. Very honest

Completely satisfied with this service. After problems with a dishwasher that had been incorrectly installed, I paid a plumber and a Sears repairman and dishwasher still required a part. Because the dishwasher had been incorrectly installed in the first place, I was informed that the dishwasher was unsafe to use in its current state. However, Sears would not remove and reinstall a dishwasher that someone else had installed. After getting the necessary part from Sears for the Kenmore dishwasher, I contacted Toronto Appliance Repair. Service was prompt and satisfactory and, after months of washing dishes by hand, I now have a dishwasher that is working.

As a property manager of several small apartment buildings in downtown Toronto, it is not uncommon to have issues arise with appliances. I have now used Appliance Healer on numerous occasions
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Samson and Tinna make an awesome team with their combined knowledge, professionalism and commitment to customer service. What is most impressive is that they showed up exactly when they said they will, work diligently, inform you of what the issues are and then fix the problem. Simple, straight forward...no mumble jumble that trades often try to baffle you with.

These are two of the most honest, respectable tradespeople I have ever worked with.

Samson and co were wonderful to work with, professional and courteous throughout my dealings with. Sometimes it was hard to get a hold of (due to nature of business) but he always got back to you. I had a washer/dryer where the dryer component was not drying very well. The first diagnosis did not correct the situation. A part was ordered which cost quite a lot but in the end would've been necessary in the long term as the old one was in bad shape. He did come back and we managed to find a solution. At the time I was moving, and I appreciate the fast response as I needed the appliance to be repaired in leiu of the new tenants moving in. Also he takes the time to explain what's happening and was very patient and waited to make sure it worked properly. Overall it was a great learning experience and I will recommend him to my friends and family. All the best, Catherine

great PERSONALIZED service and great to know you can count on a company in TORONTO when you live in WATERLOO, they took care of me and my tenants perfectly, efficiently and promptly!

it was a pleasure to deal with the company not only did they do incredible work, BUT also another company was charging me $600 plus HST JUST FOR THE PART (it was an expensive part but still) Appliance Healer gave me a number where i could order it directly and i got it for $325 with shipping right to the condo where it was needed!!!!....so what an incredible savings....i saved $310 including tax from the first company...they basically marked up the parts by 100%!!!!!!!!!

it would be a shame for you to NOT call on such a decent and honest company to support them due to their high integrity

thank you so much for all the great work and huge savings too!

I wish my story could be better, but Samson's lack of support and rudeness in this matter - passing the phone to Tina who repeatedly shrieked "why are you calling us?!" - compells me to let potential customers know ... An incorrect diagnosis , leading to the purchase of an unecessary part, left me in the hole for approx. $250. (A friend took a quick look at the washer, plugged in a loose wire, and it's been running eautifully since.) Asking for some help in how to unload this part - thinking Samson would be able to suggest through his connections - my calls were first ignored, then I ended up with the above treatment from Tina. I am not an unreasonable person, and am very sympathetic to independant business people, but cannot let this level of unprofessionalism go un-noted.

Samson and Tina are superb. Samson is dependable, knowledgeable, thoughtful, patient, and reassuring. Tina makes sure he has company and takes care of the business end. They are a great team and the finest repair service in the GTA.

We had an old Maytag washer that stopped draining all of a sudden. I was worried that it is too old to fix. Samson came on the same day I called; on the phone he was courteous and professional, which speaks a lot to me. I had called this other company at first (name ends with "Guy") and left a message, and I was not impressed with the person's attitude when I finally spoke to him. (I was not able to reply to the messages until late afternoon, and he was mad when I told him that I found another company. What did he want me to do? Just ignore his messages?)

Anyways, I am SO glad that I ended up with Samson and Tinna, The Appliance Healer. I was thoroughly impressed with Samson's skills, he explained every step, what he has ruled out, what he is going to try now, etc, and share some knowledge that we never would have known (who would have thought that clothing can fall between the cylinders!?). He gave us tips on how to prevent it from happening again. He came across as an honest guy who truly wants to help out, and he KNOWS his stuff. It was a pleasure to watch him work. Samson and Tinna are both nice and courteous, they are the epitome of top service, and the fees are very reasonable. I would definitely use their service again, they have raised the bar of what I expect from companies like this.

Thanks to Samson and Tina, our microwave finally works. They were friendly, thorough in explaining the issue, fixed the issue immediately, and their service rates were very reasonable. We definitely recommend them.