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Strassburger Window Systems

Windows & Doors Installation & Service
Waterloo ON N2V
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Star Score
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33%

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Reviews by rating (past 12 months)

Reviews for Strassburger Window Systems

Average customer rating:
4 10 (5 reviews)

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John in Ottawa
John in Ottawa
3 reviews Ottawa, ON
0/10

Warranty Not Honoured

Strassburger does not honour its warranty and their customer service is deplorable. I purchased 54 windows with LoE-366 glass. Over time 8 developed seal failures. In response to my warranty claim Strassburger provided the wrong glass: LoE-272. This is inferior and visibly different to what I had purchased originally. I now have 4 windows which do not match the others in appearance or UV protection. Despite my efforts, there has been no acknowledgement of the error and no attempt to rectify the matter. My emails and voicemails have been ignored. Such a lack of accountability and integrity is disgraceful.

Approximate cost of services:
$2,200.00
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Private User
Private User
Private User reviews Saint George, ON
10/10

Replaced all windows

Love these windows...replaced our wood windows about 12 years ago. Never had any problems since installation. Reduced our heating cost, reduced exterior noise. Easy to clean. Highly recommend these windows.

Approximate cost of services:
$1,300,000.00
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Private User
Private User
Private User reviews Waterloo, ON
2/10

New home windows and patio doors

Bought all windows and patio doors from them . Triple glazed. Doors very drafty and leaving air. Refuse to acknowledge issues. Say it’s installer issues. Air blows in right through door handles.very poor customer service.

Approximate cost of services:
$60,000.00
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Private User
Private User
Private User reviews Toronto, ON
0/10

Worst company ever!

Window don't last more than 4 years and then parts start to break and absolutely no service. Managers don't return call, emails...
Avoid this company: both quality and definitely their service are the worst out there. You are better off dealing with someone else

Approximate cost of services:
$20,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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CD in Kitchener
CD in Kitchener
4 reviews Wellesley, ON

First Review

8/10

Windows and doors for new home

We have been very pleased with our purchase at Strassburger's. We have had our windows and doors for almost 10 years and they have all been quite good. They were quite helpful even last year when a seal broke on one of the windows. They promptly responded with a new window installation as it was still under warranty.

Approximate cost of services:
$14,000.00
2 of 2 people found this review helpful.
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