Hy Grade Steel Roofing Systems Ltd.

Hello,
Thank you for taking the time to provide your feedback. We do apologize for the delays in the installation of your roof. There were a number of circumstances beyond our control that posed several challenges. We did take appropriate steps in resolving these issues to the best of our ability.
Your contract was approved at the end of April with a tentative installation timeframe in June. Due to the many factors that affect our installation schedule, including but not limited to; installation crew availability, weather, unforeseen installation extensions etc. we are not able to provide firm installation dates but rather estimated timeframes. We did experience delays in your area due to many of the above mentioned causes and your installation was scheduled as soon as possible for August. Materials were delivered Thursday, August 17th and the crew arrived to begin work on Tuesday, August 21st. Shortly after starting the installation of your roof, personal circumstances prevented our installation crew from continuing the project. We then scheduled our in-house Trainer to complete the installation as soon as he was available. Your roof was completed on Friday, August 31st, 2 weeks after the delivery of material.
Your roof has since cleared our quality control inspection and is now under warranty. We are confident you will enjoy your permanent peace-of-mind and thank you kindly for your business and cooperation throughout the process.
-The Hy-Grade Team

Thank you very much for taking the time to leave us a review! We are pleased to hear that you are satisfied with the work performed by our installation crew. Please enjoy your peace-of-mind for many, many years to come! -The Hy-Grade Team

Thank you for taking the time to leave us such a kind review! We greatly appreciate your business and look forward to celebrating many installation anniversaries with you! -The Hy-Grade Team

Thank you for your kind review! We are pleased to have met your expectations. Thank you for your business and for joining the Hy-Grade Family! -The Hy-Grade Team

Thank you very much for your review! Welcome to the Hy-Grade Family! -The Hy-Grade Team

Thank you very much for taking the time to provide us with this feedback. Communication of installation timelines to our customers is something we are constantly working to improve. As you can imagine there are a number of variables that keep our installations schedule very much alive and moving and make it difficult to provide accurate timelines. We do provide tentative installation timelines and work to keep our customers informed along the way of any delays or advancements. However, there is always room for improvement in this! Thanks again for your business and for your feedback. -The Hy-Grade Team

Thank you very much for taking the time leave us a review! We are pleased to have met your expectations and thank you kindly for your business. Please enjoy your peace of mind for many many years to come! -The Hy-Grade Team

We're very happy to hear that we met your expectations. Thank you very much for leaving a review and for your business. We know you'll enjoy your peace-of-mind for many many more years! -The Hy-Grade Team

Thank you very much for your extremely kind review David! We are delighted to have met your expectations so many times over and thank you greatly for your repeated business. We know you'll enjoy your peace-of-mind for many many years to come! -The Hy-Grade Team

Thank you very much for your kind review! We are pleased to have met your expectations. Enjoy your peace-of-mind! -The Hy-Grade Team