Thank you for your review! We are certain you'll feel true peace-of-mind through all future wind storms and are delighted to have you as a member of the Hy-Grade Family. Thank you for your business! - The Hy-Grade Team
Thank you for your review. We would like to assure you that your completed Hy-Grade Steel Roofing System has passed our Quality Control Inspection and is now guaranteed by our 50-Year No-Leak Warranty as well as our Lifetime Workmanship Warranty. We have found no concerns with the cosmetics or functionality of your new roof.
Wayne did call you on July 6th, when you first made us aware of your concerns, and as you were unavailable at the time he left a message. This call was not returned. After posting this review, he again called on the 25th and this message was unreturned as well. Our Roofing Consultant has also been in contact with you about your concerns and has passed them along to Wayne as requested by you. As we are not aware of what may still be unresolved, please return our call during regular office hours to discuss.
Thank you,
The Hy-Grade Team
2 houses both Hy grade and both look great!
Thank you very much for your kind review Brad! We are pleased to have met your expectations. Your business and recommendation of us is much appreciated! -The Hy-Grade Team
Thank you very much for your review! We are confident that you will greatly enjoy your permanent peace-of-mind for many years to come! As the information on this review is limited, we weren't able to locate you in our system to check on the status of your paperwork. Please give head office a call during regular business hours so we may check on this for you.
-The Hy-Grade Team
Thank you very much for your kind review! We are pleased to hear we have met your expectations. Please don't forget about your chance to earn with our Referral Rewards Program if you do recommend us to anyone! We'd love to be able to thank you for your referrals :)
-The Hy-Grade Team
Thank you for taking the time to leave us a review! We did run into some extenuating circumstances last year with the amount of rain fall leaving us with over 60 lost working days (Monday-Friday), industry-wide. We did send out 2 formal notices during this time along with updating phone calls to try to keep our waiting customers informed. We are sorry to hear that we failed to meet your expectations during the wait. We know with certainty that you will now enjoy permanent peace-of-mind for many many years to come! Thank you for your business and for trusting in our expertise.
-The Hy-Grade Team
2013 Metal Roof Installation (April 2018 Update)
Thank you very much for your review Cynthia! We are happy to hear that you're still loving your roof 5 years after installation! As you mentioned, we do not recommend you walk on the roof for safety reasons. We do take the safety of our Hy-Grade Family very seriously and for this reason, we do not suggest that anyone access the roof who does not have the proper training and safety equipment to do so. If you are absolutely needing to access your roof this is feasible, provided you take all necessary precautions. We do ask that you give us a call first when accessing or having any work done on your roof so that we may give thorough instruction on how to walk on the roof and to ensure that none of the work will affect your warranty. Our service department is always happy to help answer these questions and provide direction. Pre-installation, our Roofing Consultants are also available to answer any questions about what can/should be done before or after the installation of your roof. Thank you again for sharing your experience with us.
-The Hy-Grade Team
Thank you very much for your review Sarah! We are pleased to have met your expectations. Enjoy your peace-of-mind! -The Hy-Grade Team
Thank you for your review Les. We are very glad to have you join the Hy-Grade Family! -The Hy-Grade Team
