Hy Grade Steel Roofing Systems Ltd.

Severe fading as shown in pic of extra piece of steel we kept in garage sitting on top of faded roof
Also there is peeling on most of roof edges which Hygrade said would look good once sanded and painted. The colour is so much different that will look worse unless all roof painted. This would be at our expense. They told us had a manufacturing defect in some steel (ours)which has been corrected for future buyers.
Their 50 year warranty is only for leaks they say
Repeated phone calls and emails not answered for past 2 years we have been trying to get service. Installation crew did well and we were happy for 18 years. Not now. Beware

HyGrade makes a fine looking roof, but if you end up with bats entering their structure, the only solution is to replace the roof again. It is impossible to find and correct the entry point of bats getting into the roof with this style. We had the HyGrade roofing removed in 2022, and replaced it with a Diamond Steel roof. No more bat problem!

Warning if bats are present in your region!
We had a HyGrade roof installed at our cottage in 2016. There were a number of problems during the installation, including wire mesh vents which did not fully cover the roof opening, and at least one area where the installation damaged the soffit material creating an opening to the internal attic.
HyGrade attempted to make some fixes but they did not fully resolve the problem, resulting in an opening where bats have now entered the attic space.
Professional bat eviction companies refuse to work on a HyGrade roof, so we are unfortunately having to arrange for the complete removal of the HyGrade roofing and will be having asphalt shingles applied, at an obviously large expense.

Other reasons for choosing Hy-Grade over other competitors. They have the best warranty 50 years both material and LABOUR. No other company offered this guarantee. Deposit is not exorbitant. This took the worry out of the problem that the company may not even show up and we would loose our money. Breaking up of the payments where an agreed amount was was paid on arrival of materials, so much was paid on arrival of the installer, so much was paid on finishing of installation to our satisfaction, and a hold back was paid after so many days after completion and we were satisfied.
For full disclosure, I am not getting any compensation for writing this review. My wife and I are very picky about people we hire and quality of product. I am truly satisfied and grateful that I hired a company that has integrity, customer service and delivers what they claim. I would highly recommend Hy-Grade if you are looking for a metal roof.
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We are thrilled with our roof. From sale to install everyone was friendly and knowledgeable. We highly recommend Hy-Grade

Our Sales Rep was very friendly, and took every precaution with us to ensure our safety during COVID.

Just had Hy Grade Roofing install a metal roof at my house. Worst decision I could have made. They promised to install the roof in 4-6 weeks, of course they were late. When they finally showed up without the proper equipment and damaged my property. They are really proud of the “Quality Audit” that they do, but of course they won’t give you a copy of the audit…lol BTW -the “Quality Audit” they did at my house consisted of 2 guys coming over to pickup the leftover junk they left at my house for a month. They never even went up on the roof! Save your money use someone else!

We've had our Hy-Grade roof for about 3 years now. The sales and installation process was smooth, and overall we're happy. But when you try to call their service dept you only get voice mail and they just will not call back. If they do call you, expect them to make a promise and forget.

We had one warranty issue early on (installer error) that took much longer than it should have to resolve (and the resolution was simple) - but even when you are trying to buy more from them (once a client, new work goes through their service desk) they just can't seem to pick up the phone.

I spoke with Mark in 2017 about requirements and costs and color choices. He was super easy to work with and patient with me as I took my time to evaluate traditional roofing solutions and other metal roofing companies. My family looked at many houses across Toronto that had HyGrade roofs as well as competitor roofs (Each company gives out addresses of past jobs, with owner permission).

After months I committed to HyGrade. There was some time delay in the work start due to staffing and weather - but it did not affect my needs. The work was done in Jun 2017. The roof is great - serves its purpose as a long lasting roof.

There were just a few things to note...

1. Unfortunately, my neighbor told me one of the contractors backed into her car causing thousands of dollars in damages. He left his name (Peter) and number on her car, but never picked up the phone when she called him. I tried calling HyGrade on her behalf to find out if there was any other contact info. In the end, there was no way for us to get him to respond - so she had to cover the damages herself.

2. I had asked that one small portion of the house have the existing roofing stripped and that the material be left in the driveway for us to dispose of (instead of paying extra to have the company dispose of it). I had to pay extra to have this work done. However, I was not at home to see the work done and there was never any material left in my driveway. When I tried calling the contractor to confirm the work was done as required, he wouldn't pick up the phone (see #1 above). So either the work was NOT done or they did do the work plus went the extra step of disposing the asphalt sheets for me.

3. A corner piece blew off in a big rain/wind storm within a year. I called the company and they immediately came over and replaced it. What was strange was that there was only one nail in the piece - I would have expected more. I had also asked if this was normal but also received no response from the company. 10 stars for coming over as quickly as they did - they definitely stand by their warranty. Questionable stars for initial work done that even allowed for a piece to blow off - luckily it didn't hit anyone or anything. It landed in our driveway.

4. Lastly, as the old roof was left on for the majority of the roof, there are pieces of it visible sticking out from under the metal roof. It's possible that the old roof had excessive overhang - but it would have been nice if the metal had fully covered the red or they had somehow trimmed those bits back. In the end, I rarely look at the roof and so it's not that noticeable and I don't think affects the roof function.

Overall, I highly value the metal roof - the strength and longevity. The neighbors have given me complements and I'm glad I didn't put more asphalt on. Over the last 2.5 years I've noticed the snowguards stop the snow from sliding off initially, and then it comes off in big chunks. The color is just as good and even as it was when it was installed. Overall I'm very satisfied with the product.

The installers were quick and professional. Our new roof looks great. We are very pleased.

They were efficient, fast, reliable, hardworking and friendly. The roof looks great and I'm satisfied.