Hy Grade Steel Roofing Systems Ltd.

The same 10' X 4' patch of home roof asphalt shingles had blown off twice in a 5 year period. Time for a steel roof! The HY-GRADE salesman was relaxed, extremely knowledgeable and experienced with steel roofing products and didn't engage in any high pressure sales tactics. He was informative about rolling over our insurance claim into our contract and very supportive with arranging financing to pay for our new steel roofing. HY-GRADE steel roofing systems are extremely popular, but installation dates may be pushed back several times due to weather and the trade persons' and installation teams' work load. Be sure to arrange to have your salesperson inform the HY-GRADE head office that your roof is damaged if that's the primary rational for your steel roof. We did so after several installation date proposals and deadlines had lapsed and a drip started in our front hallway during heavy downpours. They were unaware that we had roof damage and immediately prioritized our steel roof installation. Perhaps in the future HY-GRADE may arrange for quick-fix temporary roof repairs and roll it into your contract so you don't have to worry about leaks while you're waiting. HY-GRADE's steel roofing system is definitely worth the wait. The materials are delivered promptly on the date stated by professional, courteous personnel who put it exactly where you tell them to. The roof installation team are very friendly, polite, experienced and skilled professionals who complete the work at an astonishing rate and couldn't have been any more unobtrusive. They improved our outdated roof venting system and even cleaned out our bathroom fan vent pipe before capping it off with a matching more effective cover. They cleaned up and removed their waste and scrap material and the left over material was promptly removed after a final inspection. There is no increased noise from rain, sleet or hail. In fact, the new steel roof has improved our home's sound proofing from weather, traffic and, yes, even aircraft flying overhead. So much so that it can barely be heard anymore. Additionally, the steel roof's insulating properties have cut in half the number of times the furnace fires up. The improved weight distribution properties of the HY-GRADE steel roofing system has stopped the cracks, groans and settling or popping noises associated with the build-up of heavy wet snow and ice on our roof. The snow and ice does not build up on the roof, but slides off quietly with a low 'swooshing' sound in small amounts controlled by the steel safety slide-bars that have been installed without damaging the eaves troughs or down spouts. Several neighbors have commented that our roof looks great and that you wouldn't know it was steel like you'd see on a farmer's rusty barn roof but looked more like the roofing on the expensive town houses they saw while vacationing in Europe. The roof is straight without any sagging making the house look newer. The neighbors also expressed regret about repairing their wind damaged roofs with the same old-school asphalt shingles once they found out how reasonably priced a HY-GRADE steel roofing system actually was. Next, new modern bay window and steel glass paned doors. A happy wife makes a happy life. But I still get the last word on home renovations...'yes dear'.

I was extremely pleased with the company. We did a lot of investigation including looking at other roofs by hi-grade, talking to the people at the company, and inspecting the factory to observe how the roof was engineered.
Everyone from the saleswoman , the office and the team that installed the roof was polite, courteous and more than willing to answer our questions.
We are very pleased with the workmanship and we have had many compliments on our beautiful roof.

Installer seemed very experience and worked efficiently until completed in some less than ideal weather.

Had our house roof done by HyGrade about 8 years ago, and everything went well. We decided to get the garage roof and addition roof done this time, a terrible and frustrating experience this time. Extreme lack of communication. Sales consultant is very nice and communicated well prior to getting deposit. Was in a hurry to get a credit card number for the deposit. After receiving the deposit communication stopped. Job was booked in March, was scheduled to be completed the first week in August and was not started until the second week of October. During that time frame there was no communication to let us know the status of beginning the project unless we initialized the communication. Often did not get replies to our emails. Tried communicating with the v.p. of operations, and he just transferred the emails and phone calls to someone else. Very, very disappointed with the lack of communication on their behalf and their lack of response to us. Always in a rush to receive further payments. Once job was partially completed (still not fully complete), and before q.c. came to inspect the work, they wanted payment.

Excellent result! Our new hygrade roof is beautiful. We are extremely pleased with the work done.

Hy-grade showed up when they said they would. And completed the roof on time also. This was after a major wind storm caused a lot of damage in Southern Ontario. The installers were well informed and answered all my questions. I'm very happy with my new roof and have already sent them a new customer.

They removed our cedar shakes, and installed the new metal roof. workmanship is very good, as ours is a very difficult roof to do.

We had damage to our roof every year for the last ten years, this May the wind took off another two bundles of shingles. I started looking at steal and found Hygrad, three things sold us, first it’s manufactured in Ontario, second I liked the strapping system, and third the price was very competitive to other roofs of that type.

Beautiful product - good service and installers. Very pleased. Everyone who comes by the house mentions the roof right away. Night and day v ashphalt - worth the $$$ any day.

We were excited approaching Hy-Grade Roofing for our new roof, they had nothing but glowing reviews from our Co-Worker Mike D.
Our Rep was ‘brand new’ with this type of business but eager to get us started, our order was confirmed in Dec. 2017 for instillation 6 Months following ‘July 15, 2018’.
1. Delayed Material Delivery
- We had to contact the Rep to find out what was going on.
*** No Communication about a delay from Hy-Grade.
2. The Crew did not start until after 11:00 am on July 30, 2018.
- The Crew were very polite
*** The Crew did not complete the roof in the average number of
days. *** it took 4 days longer
3. The delay in completion of the roof cost time off work and an
additional loss of income for both of us. (Midnight shift).
4. There was a further delay after the inspection before the Crew
returned to correct some issues on the roof as well as the fascia
of the dormer over our front door. (The look is still questionable)
****Again no call about there being a delay*****.
5. Our Rep never checked in to see if the fixes were made.

This is Our Hy-Grade Steel Roofing experience.