Thanks for the review!
Hi Diane, We're glad to hear that Daniel did a great job! And thanks for the recommendation!
Install 3 customer supplied faucets and hook up 3 sink drains
There are many costs associated with getting a highly professional plumber like Wayne to your home. Some of these costs include hiring and training the most highly qualified technicians who are background checked and drug free, making sure we are available to answer the phones 24 hours a day, that our company is fully insured and that our technicians arrive at your home with a fully stocked vehicle with over 5000 parts to ensure that we can take care of virtually any problem. Other companies are not so prepared and need to run out to get parts (which they charge you for). We want you to feel confident that you are getting a trustworthy technician when he comes to your home. We strive to provide the best customer service possible and are up front and honest with our client at all times. In this case, Wayne would have arrived at your home and assessed the situation before determining the cost up front. He would have presented you with the price and asked you if you would like him to go ahead and get started. We do this so that you know all the costs up front and to ensure there are absolutely no surprises at the end of the job. We appreciate your feedback and should you like to discuss the pricing of this particular job, I'd be more than happy to speak with you directly over the phone.
Thanks for the great review! Glad to hear Wayne did a great job!
Thanks for the great review Warren! Glad to hear you had a great experience!
Glad to hear Dan did a great job! Thanks for the review!
Thanks for taking the time to review our service! Glad to hear everything went well.
Hot water tank valve breaks the bank
We're genuinely sorry to hear about your experience and the issues with the service provided. This falls short of the standards we strive to uphold. We would appreciate the opportunity to investigate this matter further and address your concerns.
Friends don't let friends choose the Gentleman Plumbers
Hi Amanda. I know that nobody likes to hear they need to have pipes replaced. It’s not cheap and certainly not the kind of news we like to notify our customers of. There are other companies which may assess the situation differently, but we have a strict policy of only offering solutions which we believe fall within the Plumbing Code of Canada. The pipes in question here are 4 inch pipes and the issue with them is that they have been flattened over time to an oval shape because they were made of an inferior material. The Plumbing Code of Canada requires that a drain connected to the public sewer system downstream of the main cleanout must be no less than 4 inches in size (Plumbing Code of Canada 2015 Edition Section 2.4.9.4). In this case, we do not believe this meets that particular plumbing standard as the pipe is no longer 4 inches in diameter due to it being flattened.
We offered a permanent solution which was to replace the pipes. We believe the best solution is a trench-less pipe replacement to get that pipe into the cylindrical shape that it is intended to be in. It sounds like you have had other companies quote you on lining the pipe; However, the pipe will still be in an oval shape after that, and should you need it augured in the future, it most likely wouldn’t work as an auger is designed to work in round pipes and will get caught up in oval pipes. Once again, we’re very sorry this happened, but we stand by our standards and only offer solutions that we feel meet the Plumbing Code of Canada.
Something that may also help you out in this situation is to ask the city for the camera inspection that was done a few years ago. If it shows that the pipes were like that during the last inspection, then you have evidence that both the previous owners and the city knew about these issues and did not disclose the information to you. When purchasing a home, this is something that would be required by law to disclose before you made the purchase. Regardless of how you feel about our company, I really do hope you get this worked out with the best solution and the best price possible. If you ever need to talk about this, I’m available to speak anytime. Brham.
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With professional, dedicated plumbing service to all major cities and surrounding areas in Alberta, and with some of the best plumbers in the industry, The Gentlemen Plumbers work hard to exceed your expectations and deliver quality. If you need a plumber, call us today for plumbing or heating issues, leaky sinks and faucets, clogged drains, toilet, bathtub and shower repairs, furnace cleaning and repairs, hot water tanks and tankless hot water heaters, furnace installation and maintenance, trenchless pipe repair, camera sewer inspection, and more! We have local branches in Calgary, Edmonton, Red Deer, Lethbridge, and Medicine Hat, with extended service all over Southern Alberta, including Camrose, Sherwood Park, St. Albert, Airdrie, High River, Crossfield, Carstairs, Olds, Innisfail, Wetaskiwin, Leduc, Lacombe, Okotoks, Nanton, Taber, Cardston, Didsbury, Brooks, Crowsnest Pass, Cochrane, Strathmore, Sundre, Three Hills, Ponoka, Fort Macleod, Pincher Creek, Bowden, Fort Saskatchewan, Chestermere, Sylvan Lake, Spruce Grove, and Stony Plain.
