Your Tree Doctor

When I took possession of my home, I was informed that bylaw had strapped the large tree in the back as it was about to crush the neighbor’s fence. Wanting to save the tree and get it taken care of fast, I called several arborists. Tree Doctor was the only one to answer the phone (not a voicemail) and have Clay come out the next day. He assessed the tree and made several very educated recommendations. When he said they could save the tree, I was thrilled. They showed 2 days later and did an amazing job. The tree surgery looks great! They trimmed up the tree and it looks strong and vibrant. After they completed the work, I received phone calls from other companies returning my initial inquiries. I informed them they were too late that the work had already been completed by Tree Doctor.
I have been dealing with numerous companies in the past month as I am in the middle of major renovations. I have not experienced better customer service then from the Tree Doctor. Professional, knowledgeable and on time. These guys know how to run a successful company!

Very knowledgeable staff who explained the options to us and provided an extremely reasonable quote in comparison to a number of other companies we had out to give us quotes. Our trees look healthier and happier since we had the Tree Doctor out to take care of them.

Completely Unprofessional !!! When I booked an appointment with the owner I mentioned that I would be taking the day off work. They did not show up and did not return my calls until 9 p.m. that night. I rebooked and the owner gave me his word that they would be there by noon. I took the day off and again they did not show up. Then he argued with me on the phone. I cancelled the job and a week and half later they showed up unannounced to treat the trees after I had cancelled the job. Other tree companies indicated that their recommendations were not correct and they may have damaged my trees. Stay far away from these guys !!!

I hired the tree doctor to trim my trees and lets just say, this company is a gong show. Paul, who owns the company is rude and unprofessional. They sent out unqualified arborists, even thought they said they're qualified. They damaged my roof and never used a bucket truck when they said they would. They walked on my fence, roof and bricks on the front of my house. I called Paul out and he just wanted to argue with me. I paid my dues, told him i would let other know about my experience. Coles notes, I would hire a company that doesn't ,ales excuses and take a month to finish pruning three trees.

I called based on the recommendations of this site. They told me Kyle works my area and he would call to set up an appointment within 2 days. Kyle finally gets around to calling me a week later. He arrives and is all over the map but I figured maybe this is how these guys are. He promises me a quote right away and would get to the work by the weekend depending on weather. Kyle disappeared!!! Today I found the card he left and discovered the number was out of service. I called the office and got the owner he headed right over and stayed right there to give me a quote for immediate and for the follow-up work. He treated my trees and promises he will be here next week to do the removals of the diseased trees and the pruning. I am so glad that I didn't give up and tried again. It turns out Kyle was a very dishonest individual who left the company in a bad way the beginning of the week. Paul is the owner and you can see that what Kyle did has had a personal effect on him. If you had Kyle promise you service or misrepresent this company don't give up on the company they are very knowledgeable and honest.

I called Your Tree Doctor in early April and the estimator came out very promptly. He was very courteous and informative and suggested treatment for an ailing pine tree. He did say that they had to wait for the sap to be running so I knew it would be a while. Mid May I contacted them and they couldn't find the quote; they didn't call back; end of May I tried again as the estimator had assured me the quote was in the office; beginning of June, still no work done. Finally somebody shows up the middle of June after I sent an email complaining about the terrible service (the email was never responded to though). I don't know what the problem was, but perhaps if you can deal directly with the owner you'll get service.

We had Paul remove four massive spruce trees (3 in the front, 1 in the back) and a struggling crap apple tree from our yard. We had all the roots ground. The trees were far too big for the space and too close to the house. Paul's team worked really well. They removed all the trees with no damage or disruption to our property. They hauled all the remaining wood and debris away. I would absolutely recommend Your Tree Doctor on price, quality, and service.

Paul was on time, informative and gave a very competitive price for the removal and stump grinding of 6 trees plus a couple of shrubs. He also gave great advice on how to rescue (aka tame) a couple of shrubs that had got out of control. The work was done on time and in a very professional and careful manner. Communication throughout the whole process was excellent. Highly recommended.

I used Your Tree Doctor to remove an entire property line worth of overgrown caragana trees, take out an 80 year old tree from a tight space between the garage and the house and to trim up an overgrown evergreen. They did a great job of the work and I would be happy to recommend them to complete some fairly major landscaping work!

Recently moved into house where the trees had not been properly maintained over the years. Had a lot of trees and bushes that required a lot of major pruning and fertilizing. This company provided excellent service at what I felt was a reasonable price. Would definitely use again and would recommend.