I hired the tree doctor to trim my trees and lets just say, this company is a gong show. Paul, who owns the company is rude and unprofessional. They sent out unqualified arborists, even thought they said they're qualified. They damaged my roof and never used a bucket truck when they said they would. They walked on my fence, roof and bricks on the front of my house. I called Paul out and he just wanted to argue with me. I paid my dues, told him i would let other know about my experience. Coles notes, I would hire a company that doesn't ,ales excuses and take a month to finish pruning three trees.
- Approximate cost of services:
- $600.00
- Company Response
Hello Kyle,
It is not true that we damaged your property.
It is true that our tree worker climbed on your garage roof to prune the branches touching the roof without damaging your roof. That was the best way to perform the work being sure that nothing will damage the roof.
I know you were upset because they did not ask permission and we apologized for that.
The first thing I did when I returned at your place to inspect the job is an inspection of the roof you claim we damaged.
There was no damages at all, and I kept the pictures showing those evidences.
You asked me a financial compensation because my employee climbed on the roof. I would agree with that if any damages would have been done to your roof but that was not the case.
When I refused to give you a credit, you told my that you will write down a bad review here.
So you did what you said and you wrote down a bad review because I refused to give you money for an unjustified claim.
Your Tree Doctor will take responsibility if any damages are done to the customer property while we perform the work. No damages have been done here.
We would never give a credit to a customer only because the customer threat us to write down a bad review.
Paul Saindon, owner of Your Tree Doctor