Reviews

1/10

After hiring Thomas in late 2017, I was satisfied with the original install done by a sub contractor (minus how the vinyl was tied into the house, which was not done properly but Thomas assured me it was). Fast forward to 2018, we realized that the incorrect product has been installed. Long story short, we had Thomas and his team re install. I advised Thomas that there were several ripples and bumps in the vinyl. They ended up advising that it was from from the lumber install by our builder. We brought out the manufacturer of the vinyl to review my issues and they advised that it was done too quick and that the seems had not cured therefore causing these issues. While it is fair to say that I did not work through these issues with Thomas, I chose to rip everything up in 2019 as he was very aggressive with handling the original situation and always assures you that it’s ok, will go away etc. We discovered that it was not the lumber by any means and that Thomas was always quick to come up with an excuse. My railing on my deck is bowed as well. The new company I hired did a perfect job and I’d recommend you pursue other contractors in this space. Save yourself the time and headache! One other thing, Thomas hid this negative review on google. If you do good work, what are you hiding?

Approximate cost of services:
$9,000.00
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10/10

Darren was great, he did the inspection, cleaning and added a cap on top of the chimney. I will be using him on my new house for the chimney repairs.

Approximate cost of services:
$3,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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10/10

I would recommend Done Right, there were a few issues at first, however they made sure to get them fixed to my satisfaction. They were prompt to return phone calls and were good at communicating.

Approximate cost of services:
$4,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Company Response

Thank you Kyle for your honest review. Sometimes issues occur but we are always wanting the best for our clients and wanting to resolve the issues as soon as we can.

10/10

Derrick is awesome. We're lucky that we found him! He takes the lead on communicating and with contractors in Calgary, this is rare. Very happy with the process and have actually enjoyed working with him! Always goes the extra mile and let me say, I've dealt with my fair share of contractors and he's the best.

Approximate cost of services:
$25,000.00
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Company Response

Many thanks Kyle. Communications goes both ways, and you were easy and great to work with as well. Glad you're happy with everything.

2/10

I hired the tree doctor to trim my trees and lets just say, this company is a gong show. Paul, who owns the company is rude and unprofessional. They sent out unqualified arborists, even thought they said they're qualified. They damaged my roof and never used a bucket truck when they said they would. They walked on my fence, roof and bricks on the front of my house. I called Paul out and he just wanted to argue with me. I paid my dues, told him i would let other know about my experience. Coles notes, I would hire a company that doesn't ,ales excuses and take a month to finish pruning three trees.

Approximate cost of services:
$600.00
1 of 1 people found this review helpful.
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Company Response

Hello Kyle,
It is not true that we damaged your property.
It is true that our tree worker climbed on your garage roof to prune the branches touching the roof without damaging your roof. That was the best way to perform the work being sure that nothing will damage the roof.
I know you were upset because they did not ask permission and we apologized for that.
The first thing I did when I returned at your place to inspect the job is an inspection of the roof you claim we damaged.
There was no damages at all, and I kept the pictures showing those evidences.
You asked me a financial compensation because my employee climbed on the roof. I would agree with that if any damages would have been done to your roof but that was not the case.
When I refused to give you a credit, you told my that you will write down a bad review here.
So you did what you said and you wrote down a bad review because I refused to give you money for an unjustified claim.
Your Tree Doctor will take responsibility if any damages are done to the customer property while we perform the work. No damages have been done here.
We would never give a credit to a customer only because the customer threat us to write down a bad review.
Paul Saindon, owner of Your Tree Doctor