TMC Restoration

I contacted TMC restoration after seeing one of their mall displays in 2010. I had already had a quote to refinish 4 pieces of furniture, coming in at less than $3,000. I thought this to be too low, and because I didn't know the company, I decided to go with TMC. The salesperson was very nice, and showed up on time. He did tell me that the cost would be alot more the $3,000 I had previously been quoted, and he was right. He quoted close to $15,000, and I said no way...he went down to about $11,375 and asked for a 50% deposit upon pickup (which I found odd). I wanted to do this for a while though, so I went through with it and he also offered to fix up another piece for free. So they took my furniture away the same day with my certified cheque in hand.

A few weeks later, I got a call from Tino who said my furniture was beautiful, but needed some extra TLC - and it would cost about $1,500 - I said no. He came down to about $450 and said it was at cost...and to be honest he made me feel extremely guilty about this. I said ok and didn't hear out of them for another month or so.

I then heard out of another man, whose name I don't remember. He said my furniture was ready, but I needed to buy "protection" for it. I honestly remembered the salesperson telling me it would be protected at no cost, and I mentioned this. The man on the phone got upset and told me this salesman had made this mistake before and would hear about it - it was not in the contract. The protection would cost upwards of $5,000 to $6,000 extra. I said no way. He then came down to about $1,100 for a spray of some kind which would still be a protection but not the best. I said ok, and the phone call ended. Not 10 minutes later I called him back to say no, and he got very upset, saying the furniture had been done alread - now how could that have been? Anyway, I just wanted my furniture back, and I wasn't impressed with either person I had dealt with, so I said fine - I would pay the increase. In the matter of 6 weeks, they had upped the price by more than 10% - or about $1,500 on $11,000.

I finally was ready to take delivery of the furniture about a month later (my delay, not theirs - I was away) and it did look very good. Their delivery men were courteous and put the furniture when I wanted it. Of course they would not offload it until I gave them a certified cheque for the balance, which to be honest I did not like to do. But in the end I have beautiful furniture. I just think they need to work on their customer service skills to make people feel better about them as a company and not to try and get more money out of people for their beloved pieces of furniture - it's like preying on sick people really. You get nervous and just want it to be over....I have to admit I was glad when my furniture was back in my house and I don't think I would ever deal with TMC again. They did not give me a warm, fuzzy feeling.

We are pleased with the final work done on our entire bedroom suite. We were very disappointed with the original job that was done, which was far below our expectations. Namely the color. However, we commend you for the steps taken to correct the job at no extra cost. The office staff was very professional in dealing with us. I highly recommend TMC.
Thanks again.

This occurred in January 2011.

price quoted was about 4,500 . About a week into the transaction, someone called to say that additional things were necessary, for example, material protection fee was necessary. I was moving at the time and explained that I could not entertain additional costs but I was intimated and made to feel that in order to get my love seat, I had to pay the extra money. I called the office to complain but was told that I had no choice but the pay the money.
I lodged a complain with the BBB.

I just got my piece back that TMC picked up very promptly after my free estimate in November of 2010! I was given a quote that was then reduced to about half the amount if they could take the piece away immediately. I'm aware that I got an exceptional deal but I also got a phone call about a month later saying there needed to be additional work done that would cost another $645.
After 8 months and no word about the furniture since April, I wrote a letter of complaint to the GM with no response. After leaving a voice message of complaint I received a call letting me know the piece was completed. I expressed my concerns again to Kelly the deliveries manager, about the unreasonable length of time I had to wait for my furniture to be returned to me and she took my complaint seriously and forwarded it along to Linda the Sales Rep. Linda forwarded my concerns on to Jessie who was very understanding of my unhappiness at the situation and upon my request, very generously removed the additional costs added to the original estimate.
To give credit where credit is due, the piece looks great and the refinisher did an amazing job. The quality and attention to detail is defintitely reflected in the finished product.

This was the worst consumer experience of my life. If you decide to deal with this company you should expect the following.
The salesman will tell you how beautiful and valuable all your furniture is. Then he will then quote you a price 4 to 5 times greater than the job should really cost. However, you will likely negotiate a "better" deal. Then as you sign the contract he wil add these extra stickers that will give the company the ability to charge you all kinds of extras down the road. Your furniture will then be picked up within hours of signing the contract and prior to leaving the you will be asked to deface your on furniture by writing your name on it with permenant marker (so it can be identified). You will then wait for a response from the company that won't come until after the mandatory 10 day coolling off period has expired. Following which you will get a call telling you how beautiful your furniture is but also informing you that some integral part of the furniture needs to be repaired for an additional cost. At this point you will likely begin to get the feeling that your family heirlooms are being held ransom and you will do anything to get them back in one piece. But don't fear you will still receive further calls to tell you that additional cost are required for finishing or protectant treatments etc.
Finally by the time you have your furniture delivered for $200-$300 you will be so anxious to get it off their trucks that you will overlook the loose parts and other issues. But don't worry if you don't want topay in full they will be happy enough to take it back to their shop and charge you storage costs.
You may also want to Google "The Master Craftsman" as that was at least one of the names that they previously ripped people off under. DON"T MAKE THE SAME MISTAKE I DID.

The sales representative (Al Barnes) of TMC provided us with a quote for re-furbishing our kitchen cupboards. Initially, arrangements were made for TMC to pick up the doors and drawers on the same day. Al assured us that since we were not changing the colour of our cabinets; that the frames of the cupboards, kick-plates and pantry door could be done at our house by TMC. Al also explained that the procedure for re-furbishing the doors and drawers would be:
1) dipping doors and drawers in a solution tank to remove the old finish;
2) hydration of the wood (???); and
3) exact colour match as determined by their lab.
As far as we could determine none of the three embellishments occurred. The cupboard drawers and doors were sanded, stained, varnished and/or lacquered.
When we called to see if the work to be done at our house could be moved up to facilitate our granite-top supplier the situation suddenly got worse. We were now told that TMC does not do any refurbishing work in people’s homes. After some discussion, it was decided that TMC would come and take out the frames and have them refurbished in their shop. The two people they sent had no idea on how to take out the frames. They acknowledged that they basically just picked up and made deliveries. They spent approximately one hour spinning screws, removing the microwave and left with just the pantry door. As a result we took down the frames and made arrangements to have everything put in the garage for the next pick-up.
Additionally, we were told that we would receive a quote for extending the one cabinet by 3” within the next few days. Al’s guesstimate was that it would cost approximately $200-$300. Obviously, this was a huge mistake on our part by not getting a complete quote initially. When Tino of TMC called us to discuss the cost of this project, he informed us that he is from the “old school” and that the work has to be done properly. At this point Tino advises us that the job will cost an additional $1,780.00. He now has the cupboards, we have paid 50% ($2410.00) of the cost we originally agreed to ($4,820.00) and we are getting the impression that the cupboards are being held ransom. After much discussion we settled on an additional $1,500.00.
When the work at TMC was completed and ready for delivery we were instructed by Natasha that we must provide a certified cheque before anything can come off the truck. We found this to be unusual and somewhat bizarre, however, we proceeded to get a certified cheque.
The cabinet which was extended by 3” was a patch-work effort and did not match the colour of the other cabinets and thereby rejected. This was not what we expected from Tino and his “old school” approach to doing a job properly. They finally added a complete sheet of veneer along both sides of the cabinet to finish it off. The remaining cupboards were very dirty inside from the sanding dust thus leaving one to wonder about TMC’s professionalism or “old school” approach.
We must compliment Natasha Audet, the service representative, who was extremely skillful at putting a positive spin on TMC’s short-comings that would put most politicians to shame.
Over the years we have been involved in several renovating projects but we have never encountered such questionable practices as this. This exercise has certainly brought home the concept of “BUYER BEWARE”
Diane & Terry

My dad has parked himself on his LazyBoy recliner in front of the TV for as long as I can remember. This chair was once the adored by all but now its rejected by everyone expect my dad. The leather was cracking and the foam felt like it was nearly gone. We accepted delivery of our new LazyBoy and we couldn’t be happier, the LazyBoy has become the highlight of the room again. The fabric matches the decor in the living room and it’s so comfortable, it even smells new! Joe was right it’s like exchanging the old and getting a new piece of furniture back. Thank you TMC for a wonderful job and to Joe for being so patient as my parents bickered over fabric.

Last week, I had received back my antique dresser and high boy set that I had refinished at TMC Restoration and was blown away by the quality of work that was done. These pieces are very important to me as they have been in the family for quite a long time and I was very reluctant to get them refinished because of the uncertainty of what would actually be done to my furniture. I finally contacted TMC Restoration who sent over a fine salesman to give me a quote on my furniture. We talked for nearly two hours about what would exactly be done to my pieces and quickly the fears I had were put to ease. I decided to get the work done (a tad on the upside) but with everything that was being promised to me I felt that the benefits of having these very important pieces restored properly far outweighed its cost. It did take a little longer than what the salesman promised but I was contacted by customer service on a number of occasions informing me of these delays. They ensured me that the reasons for the delays were justified and that because of the nature of the pieces they didn’t want to substitute quality of work for on-time delivery. I agreed, and shortly thereafter I received my furniture and was very impressed and proud of the pieces that stood before me. In many cases TMC Restoration went above and beyond my expectations. TMC Restoration beautifully restored my furniture while maintaining the integrity of the antiques. I cannot thank TMC Restoration enough and would recommend them to anyone that is looking to get their furniture meticulously restored!

K. Kristofferson

Not impressed with this company AT ALL!!!! Picked up our furniture Dec 27,2010 and still waiting for delivery. We have made several calls to them and nothing but the run around. First they called to ask to update the padding and increase the price another $1000.00, I said no at first because they wanted to much, and again they call and said that they can do it for $500.00. Inwhich we agreed. Now at the end of March we're starting to be concerned, which we were also told that we could come in anytime and see how they were doing. So down we went only to have a girl come out from the factory with a wooden stool and say to us "Bet you don't recognize this..." Inwhich we didn't because IT WASN'T OURS! and she disappear in a flash. Where two to other woman came out to explain that they have legal right to have the furniture for 4months and the furniture was in Quality Control and that we had to give them 24hrs notice to see it, and it was not in there warehouse at this time. She also told us that we need not be concerned it's not like there going to keep it. I found that very rude and accussing. We were not accusing anyone of anything YET! Had to change the word Keep for the four letter word starting with s...l.

So we received a phone call from a woman to tell us that she was very sorry that she had mixed our filed up with someone elses and that our furniture wasn't done and was not in qualtiy Control!!! It's been another two weeks and were almost in the middle of April and have not heard anything!!!!
An AWFUL company to have to deal with. Would never do business with them again or recommend them . Now we're at the point of praying that our furniture will arrive back home to us soon in good condition!!!!!
Should've have READ THE REVIEWS FIRST!!!!!!