I contacted TMC restoration after seeing one of their mall displays in 2010. I had already had a quote to refinish 4 pieces of furniture, coming in at less than $3,000. I thought this to be too low, and because I didn't know the company, I decided to go with TMC. The salesperson was very nice, and showed up on time. He did tell me that the cost would be alot more the $3,000 I had previously been quoted, and he was right. He quoted close to $15,000, and I said no way...he went down to about $11,375 and asked for a 50% deposit upon pickup (which I found odd). I wanted to do this for a while though, so I went through with it and he also offered to fix up another piece for free. So they took my furniture away the same day with my certified cheque in hand.
A few weeks later, I got a call from Tino who said my furniture was beautiful, but needed some extra TLC - and it would cost about $1,500 - I said no. He came down to about $450 and said it was at cost...and to be honest he made me feel extremely guilty about this. I said ok and didn't hear out of them for another month or so.
I then heard out of another man, whose name I don't remember. He said my furniture was ready, but I needed to buy "protection" for it. I honestly remembered the salesperson telling me it would be protected at no cost, and I mentioned this. The man on the phone got upset and told me this salesman had made this mistake before and would hear about it - it was not in the contract. The protection would cost upwards of $5,000 to $6,000 extra. I said no way. He then came down to about $1,100 for a spray of some kind which would still be a protection but not the best. I said ok, and the phone call ended. Not 10 minutes later I called him back to say no, and he got very upset, saying the furniture had been done alread - now how could that have been? Anyway, I just wanted my furniture back, and I wasn't impressed with either person I had dealt with, so I said fine - I would pay the increase. In the matter of 6 weeks, they had upped the price by more than 10% - or about $1,500 on $11,000.
I finally was ready to take delivery of the furniture about a month later (my delay, not theirs - I was away) and it did look very good. Their delivery men were courteous and put the furniture when I wanted it. Of course they would not offload it until I gave them a certified cheque for the balance, which to be honest I did not like to do. But in the end I have beautiful furniture. I just think they need to work on their customer service skills to make people feel better about them as a company and not to try and get more money out of people for their beloved pieces of furniture - it's like preying on sick people really. You get nervous and just want it to be over....I have to admit I was glad when my furniture was back in my house and I don't think I would ever deal with TMC again. They did not give me a warm, fuzzy feeling.
