TMC Restoration

Furniture Refinish & Repair
3 Brewster Rd. Unit #5 Brampton ON L6T 5G9
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Reviews for TMC Restoration

Average customer rating:
8.5 10 (285 reviews)

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Private User
Private User
Private User reviews Brampton, ON
6/10

Furniture refinishing

Sales presentation too long. Furniture was picked up about a week before pandemic shut down. NO communication from company and voice mail on company phone just said company closed and do not leave a message as they were not monitoring phone.No communication until after shut down started lifting and phone voice mail message said to leave message but do not expect a quick reply. Got a reply a couple days after leaving a terse message to arrange delivery of table. First delivery table could not be put together. Had to wait another week for delivery.

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Company Response

Thank you for your project with us. As you mentioned, TMC was closed from Mid-March to June 1 in accordance with the direction for all non-essential businesses to close. We happily complied with this direction in order to keep our staff, their families, and our customer's safe during these truly unprecedented circumstances. No work was being done at this time, which we made quite clear on our voicemail greeting and all email correspondence. Fortunately, virtually all of our customers have understood that these circumstances are well beyond our control and have worked with us to complete their projects quickly and accurately. 
We only just reopened June 1, delivering your project on June 17, just over two weeks after reopening. In total, we completed your order in 4 weeks, when deducting the shutdown time. This is much faster than the initially agreed to 8-12 week turnaround. 
We regret that a second delivery was required. Repeat visits are inefficient and costly to us, but it was necessary in order to securely attach the base to the tabletop. We agree this should not have been overlooked, but we are pleased that we were able to complete this service in only 5 business days.

Private User
Private User
Private User reviews Stayner, ON
10/10

Table, servers

They look amazing! Originally mahogany red and now a beautiful deep espresso, they look brand new. We're so happy we didn't sell the pieces as we had planned as they are quality wood. It was more than we had wanted to spend but upon seeing the final products we are very happy, totally worth it. TMC worked with us on the budget and each member we dealt with was professional and friendly, especially Tino!

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Company Response

Great to hear! You made the right choice by restoring your quality pieces instead of replacing with inferior new. We are confident you will enjoy your dining room furniture for many years to come.

Private User
Private User
Private User reviews Schomberg, ON
0/10

Terrible Experience

Absolute terrible experience. We had a gentleman come to our door with fabulous things to say about this company and warning us that it will be expensive but that the work they do will speak for itself. We paid 6K for our table to be done up front. We got our table back UNFINISHED. There was no stain on certain parts of the table, the mechanisms weren't touched (when we were told they would fix them), the table was unlevelled (they blamed it on our floor). They refused to offer back any money, or help us at all in the situation. The table was sent back to have the job done AGAIN. Then our delivery was delayed because they ran out of the stain the day before it was supposed to be delivered...
Not right.

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Company Response

I’ve discussed your order with our production team and have determined that every reasonable effort was made to resolve the issue you raised when the suite was rejected at the time of delivery. When the pieces were returned to our facility we performed a complete inspection and addressed the concerns you brought forward at no cost to you. We also assumed the cost of delivery back to your residence in Oshawa. When a member of our production team called you to confirm that the pieces had been delivered, you agreed that you were content with the outcome. You also happily accepted the credit we offered to you as a gesture of good will and as an acknowledgement of the inconvenience caused. Our records indicate that your deposit amount was less than 50% of the total cost. In conclusion, we did “help” you, we did “offer” a credit, and your delivery was not “delayed”.

znosic
znosic
0 reviews Burlington, ON
10/10

Antique dr table restored/refinished

Started with a very clear and detailed explanation of process to be employed, time frame of project and costs, by the appraiser Keith.

Once in the shop, received call from shop floor manager who went through itemized checklist to ensure accuracy of the written estimate prior to starting.

Finally, the very friendly and professional company drivers, delivered the table on time, making sure it was wrapped in protective padding. They then unpacked the table very carefully, attached the legs adding new pads and together we analyzed the job to ensure our total satisfaction!

We were extremely pleased from beginning to end with the experience and wouldn’t hesitate to proudly recommend TMC Restoration to anyone with fine furniture that deserves a professional makeover!

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Company Response

Thanks for the excellent review. Your comments describe our objective and we are happy to hear that you were pleased with every stage of the process. It's a pleasure to partner with folks like you who appreciate that quality work takes time. We hope you enjoy your newly restored table for many years to come!

Mario
Mario
0 reviews Toronto, ON
9/10

Refinishing Dining Room table and chairs

The solid cherry dining room table was refinished to remove scratches and to make the colour and finish match a less shiny hutch. The end result was excellent. The chairs were re-upholstered (not refinished) and they now look amazing and more current. The workmanship and service were excellent.

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Company Response

Thank you very much for the positive review Mario. We're happy to know that the table is now in harmony with other pieces it lives with. Enjoy!

Marie in Vaughan
Marie in Vaughan
1 review Vaughan, ON
10/10

Completely and pleasently satisfied

TMC Restoration just re-upholstered my leather reclining sofa and 2 chairs. After being told it could not be done by others, I was glad I found TMC. They guaranteed their work, but the price was a bit too high, I still trusted them to do the work, which they did. YOU ALWAYS GET WHAT YOU PAY FOR anyway. They kept me up-to-date on the progress of the work and delivered before the promised time.

Before I took delivery of my set, they called me to tell me that it looked beautiful and I thought to myself, sure it looks beautiful, you just re-upholstered at a costly price, you're not going to tell me it looks awful.

However, when it was delivered to my home by two very professional and attentive men, my husband and I were truly surprised, my couch doesn't look re-upholstered, they have kept the integrity of the set and its now a brand new leather couch. We are very happy with the work and service received, yes I could have bought a cheaper less expensive set, but it wouldn't have been the one that I really wanted, like this one.

Thank you so much TMC Restoration for the work well done and appreciated.

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Company Response

And thank you Marie for this detailed, insightful review! At least in our industry, you certainly get what you pay for. Shortcuts are rampant & there is a lot of poor work being done. Cheap, low cost disposable furniture attracts many consumers as well. But we exist for consumers just like you; people who own quality pieces & want to keep them for a long time. You made the right choice. Over the long term it is also the economical choice. Thanks again. Your recommendation means a lot to us.

rottone
rottone
0 reviews Newmarket, ON
10/10

Couch restoration

The work was very professional. I noticed one flaw, but I dont mind it, it looks like a measurement error

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Company Response

Thanks for the review. Please call our customer service line if you would like us to examine the piece. We want you to be completely satisfied.

Olwyn
Olwyn
1 review Toronto, ON
10/10

Reupholstered chesterfield and four dining room chairs.

They made our furniture look and feel like new; we couldn't be happier! They finished the project before the date they had said, and delivered the newly restored couch and chairs a couple of days after it was ready.

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Company Response

Sounds like everything turned out well! Glad we exceeded your expectations. Let us know if you would like an estimate on any other items. Thanks for the positive review.

Mr R.
Mr R.
2 reviews Toronto, ON
10/10

Two large curio cabinets refinished

Had Two large curio cabinets stripped and refinished. On the start to the finish we were kept up to date with phone calls and samples. Would highly recommend if anybody wants their high-end furniture done. Love the product. Thank you so much guys.

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Company Response

You're quite welcome. Thanks for taking the time to post a review & enjoy the holidays!

lynniepearl2
lynniepearl2
0 reviews Mississauga, ON
10/10

Had dining room chairs completely refinished and the seats reupholstered

My chairs have never looked better. It is an old dining room suite and the chairs were very scarred. The seats were not very comfortable after sitting on them for a while. Now the new foam makes them very comfortable and the wood looks amazing. The price for the work seemed high but they look and feel like brand new chairs.

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Company Response

Fantastic news! Complete restoration is not only cosmetic. It results in furniture that is both comfortable & supportive. Thank you for the excellent review. It means a lot to the team.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about TMC Restoration

***COVID-19 UPDATE: WHILE OUR FACILITY REMAINS CLOSED TO THE PUBLIC, WE ARE CURRENTLY CONDUCTING A LIMITED NUMBER OF FREE IN-HOME ESTIMATES (BY APPOINTMENT ONLY) APPLYING ESTABLISHED PHYSICAL DISTANCING & SAFETY MEASURES.***

TMC Restoration is a family owned and operated business providing quality furniture and antique repair and restoration services from our original location since 1989. Our president, Bill McBride has been deeply involved in the local furniture restoration industry since the early 1970s and is intimately acquainted with the home furnishing needs of consumers throughout the greater Toronto area and southern Ontario. Despite the expansion of our range of services, our location and our workforce – every valued team member at TMC Restoration appreciates the importance of extending personalized customer care.

At TMC Restoration we pride ourselves on the quality of both our restoration service and the level of customer care we provide. The consumer feedback we receive consistently confirms our dedication to customer satisfaction and accommodation.

We extend our complete range of services to both residential and corporate clientele, and our work adorns thousands of additional local private residences and commercial spaces every year. Our work is fully guaranteed and our complimentary, on-site free estimation service means you never have to leave your dwelling or office to receive a free, detailed estimate.

TMC Restoration is the largest furniture and antique restoration company in Ontario. Decades of experience have informed our approach to everything we do and our longevity and ongoing commitment to service excellence has produced substantial repeat and referral business. Our reputation is built on the promise of complete customer satisfaction. From the initial estimate to the final delivery of your restored furniture – we are confident you will be impressed and refreshed by your experience with TMC Restoration.

TMC Restoration is the right choice!

CATEGORIES
Furniture Refinish & Repair
WEBSITE
http://www.tmcrestoration.com
YEAR ESTABLISHED
30
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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