TMC Restoration

Furniture Refinish & Repair
3 Brewster Rd. Unit #5 Brampton ON L6T 5G9
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Reviews for TMC Restoration

Average customer rating:
8.5 10 (283 reviews)

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Private User
Private User
Private User reviews Oshawa, ON
0/10

Terrible Experience

Absolute terrible experience. We had a gentleman come to our door with fabulous things to say about this company and warning us that it will be expensive but that the work they do will speak for itself. We paid 6K for our table to be done up front. We got our table back UNFINISHED. There was no stain on certain parts of the table, the mechanisms weren't touched (when we were told they would fix them), the table was unlevelled (they blamed it on our floor). They refused to offer back any money, or help us at all in the situation. The table was sent back to have the job done AGAIN. Then our delivery was delayed because they ran out of the stain the day before it was supposed to be delivered...
Not right.

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Company Response

I’ve discussed your order with our production team and have determined that every reasonable effort was made to resolve the issue you raised when the suite was rejected at the time of delivery. When the pieces were returned to our facility we performed a complete inspection and addressed the concerns you brought forward at no cost to you. We also assumed the cost of delivery back to your residence in Oshawa. When a member of our production team called you to confirm that the pieces had been delivered, you agreed that you were content with the outcome. You also happily accepted the credit we offered to you as a gesture of good will and as an acknowledgement of the inconvenience caused. Our records indicate that your deposit amount was less than 50% of the total cost. In conclusion, we did “help” you, we did “offer” a credit, and your delivery was not “delayed”.

znosic
znosic
0 reviews Burlington, ON
10/10

Antique dr table restored/refinished

Started with a very clear and detailed explanation of process to be employed, time frame of project and costs, by the appraiser Keith.

Once in the shop, received call from shop floor manager who went through itemized checklist to ensure accuracy of the written estimate prior to starting.

Finally, the very friendly and professional company drivers, delivered the table on time, making sure it was wrapped in protective padding. They then unpacked the table very carefully, attached the legs adding new pads and together we analyzed the job to ensure our total satisfaction!

We were extremely pleased from beginning to end with the experience and wouldn’t hesitate to proudly recommend TMC Restoration to anyone with fine furniture that deserves a professional makeover!

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Company Response

Thanks for the excellent review. Your comments describe our objective and we are happy to hear that you were pleased with every stage of the process. It's a pleasure to partner with folks like you who appreciate that quality work takes time. We hope you enjoy your newly restored table for many years to come!

Mario
Mario
0 reviews Toronto, ON
9/10

Refinishing Dining Room table and chairs

The solid cherry dining room table was refinished to remove scratches and to make the colour and finish match a less shiny hutch. The end result was excellent. The chairs were re-upholstered (not refinished) and they now look amazing and more current. The workmanship and service were excellent.

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Company Response

Thank you very much for the positive review Mario. We're happy to know that the table is now in harmony with other pieces it lives with. Enjoy!

Marie in Vaughan
Marie in Vaughan
1 review Vaughan, ON
10/10

Completely and pleasently satisfied

TMC Restoration just re-upholstered my leather reclining sofa and 2 chairs. After being told it could not be done by others, I was glad I found TMC. They guaranteed their work, but the price was a bit too high, I still trusted them to do the work, which they did. YOU ALWAYS GET WHAT YOU PAY FOR anyway. They kept me up-to-date on the progress of the work and delivered before the promised time.

Before I took delivery of my set, they called me to tell me that it looked beautiful and I thought to myself, sure it looks beautiful, you just re-upholstered at a costly price, you're not going to tell me it looks awful.

However, when it was delivered to my home by two very professional and attentive men, my husband and I were truly surprised, my couch doesn't look re-upholstered, they have kept the integrity of the set and its now a brand new leather couch. We are very happy with the work and service received, yes I could have bought a cheaper less expensive set, but it wouldn't have been the one that I really wanted, like this one.

Thank you so much TMC Restoration for the work well done and appreciated.

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Company Response

And thank you Marie for this detailed, insightful review! At least in our industry, you certainly get what you pay for. Shortcuts are rampant & there is a lot of poor work being done. Cheap, low cost disposable furniture attracts many consumers as well. But we exist for consumers just like you; people who own quality pieces & want to keep them for a long time. You made the right choice. Over the long term it is also the economical choice. Thanks again. Your recommendation means a lot to us.

rottone
rottone
0 reviews Newmarket, ON
10/10

Couch restoration

The work was very professional. I noticed one flaw, but I dont mind it, it looks like a measurement error

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Company Response

Thanks for the review. Please call our customer service line if you would like us to examine the piece. We want you to be completely satisfied.

Olwyn
Olwyn
1 review Toronto, ON
10/10

Reupholstered chesterfield and four dining room chairs.

They made our furniture look and feel like new; we couldn't be happier! They finished the project before the date they had said, and delivered the newly restored couch and chairs a couple of days after it was ready.

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Company Response

Sounds like everything turned out well! Glad we exceeded your expectations. Let us know if you would like an estimate on any other items. Thanks for the positive review.

Mr R.
Mr R.
1 review Toronto, ON
10/10

Two large curio cabinets refinished

Had Two large curio cabinets stripped and refinished. On the start to the finish we were kept up to date with phone calls and samples. Would highly recommend if anybody wants their high-end furniture done. Love the product. Thank you so much guys.

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Company Response

You're quite welcome. Thanks for taking the time to post a review & enjoy the holidays!

lynniepearl2
lynniepearl2
0 reviews Mississauga, ON
10/10

Had dining room chairs completely refinished and the seats reupholstered

My chairs have never looked better. It is an old dining room suite and the chairs were very scarred. The seats were not very comfortable after sitting on them for a while. Now the new foam makes them very comfortable and the wood looks amazing. The price for the work seemed high but they look and feel like brand new chairs.

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Company Response

Fantastic news! Complete restoration is not only cosmetic. It results in furniture that is both comfortable & supportive. Thank you for the excellent review. It means a lot to the team.

Carol in Stouffville
Carol in Stouffville
3 reviews Whitchurch Stouffville, ON
10/10

Fantastic job in restoring a dining table

TMC Restoration did a fantastic job in restoring an old dining table for us.
This dining table was gifted to us by a friend almost 30 years ago when they had to leave the country. We used it for a couple of years and then had to put it in storage as we too were leaving the country to work in Asia.

When we returned almost five years ago the table was put in use again, but because of its dark colour and having dents and cracks here and there, I was thinking of getting rid of it. But my husband always had a love for it and wanted to have it restored.

We found TMC Restoration at their booth at the Stouffville Home Show. Robert, TMC's representative came to our house to inspect the table, and convinced us that it was made of high quality solid wood and definitely worthwhile to have it restored. Robert explained their meticulous restoration process in great detail, how TMC's workmanship and services stand out from other companies, so we decided to give the table a new life.

Tino, who is responsible for customer service was a delight to work with. He was very efficient in handling the logistics after the table was picked up. He opened our eyes to the true beauty of the table - its natural wood colour which is much lighter, and the grain which was never visible before due to the dark painted colour. What's more, Tino and his colleague Guy gave us valuable information on the type of wood that our dining table was made of, the characteristics of the wood, and its design style. It is reassuring that such information came from the TMC Restoration expert team.

The delivery team was also very helpful in the pick up, delivery as well as disassemble and reassemble of the table.

We are very very happy with the work that TMC Restoration has done. The dining table is now a centre piece in our dining room, and will definitely stay with us for many more years to come.

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Company Response

Thank you Carol for sharing some of the history behind this unique piece. We are so happy to hear that you are pleased with both our customer care & workmanship! Here at TMC we are always amazed at how the restoration process awakens the brilliant, natural wood grain of antique furniture. Pieces like yours are well worth restoring for several reasons. It warms our heart to know you have placed the piece in a prominent location in your home. You must be attached to this piece to have hung on to it for so long & to finally re-invest in it by having it professionally restored. Enjoy!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about TMC Restoration

TMC Restoration is a family owned and operated business providing quality furniture and antique repair and restoration services from our original location since 1989. Our president, Bill McBride has been deeply involved in the local furniture restoration industry since the early 1970s and is intimately acquainted with the home furnishing needs of consumers throughout the greater Toronto area and southern Ontario. Despite the expansion of our range of services, our location and our workforce – every valued team member at TMC Restoration appreciates the importance of extending personalized customer care.

At TMC Restoration we pride ourselves on the quality of both our restoration service and the level of customer care we provide. The consumer feedback we receive consistently confirms our dedication to customer satisfaction and accommodation.

We extend our complete range of services to both residential and corporate clientele, and our work adorns thousands of additional local private residences and commercial spaces every year. Our work is fully guaranteed and our complimentary, on-site free estimation service means you never have to leave your dwelling or office to receive a free, detailed estimate.

TMC Restoration is the largest furniture and antique restoration company in Ontario. Decades of experience have informed our approach to everything we do and our longevity and ongoing commitment to service excellence has produced substantial repeat and referral business. Our reputation is built on the promise of complete customer satisfaction. From the initial estimate to the final delivery of your restored furniture – we are confident you will be impressed and refreshed by your experience with TMC Restoration.

TMC Restoration is the right choice!

CATEGORIES
Furniture Refinish & Repair
WEBSITE
http://www.tmcrestoration.com
YEAR ESTABLISHED
30
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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