Sales presentation too long. Furniture was picked up about a week before pandemic shut down. NO communication from company and voice mail on company phone just said company closed and do not leave a message as they were not monitoring phone.No communication until after shut down started lifting and phone voice mail message said to leave message but do not expect a quick reply. Got a reply a couple days after leaving a terse message to arrange delivery of table. First delivery table could not be put together. Had to wait another week for delivery.
- Company Response
Thank you for your project with us. As you mentioned, TMC was closed from Mid-March to June 1 in accordance with the direction for all non-essential businesses to close. We happily complied with this direction in order to keep our staff, their families, and our customer's safe during these truly unprecedented circumstances. No work was being done at this time, which we made quite clear on our voicemail greeting and all email correspondence. Fortunately, virtually all of our customers have understood that these circumstances are well beyond our control and have worked with us to complete their projects quickly and accurately.
We only just reopened June 1, delivering your project on June 17, just over two weeks after reopening. In total, we completed your order in 4 weeks, when deducting the shutdown time. This is much faster than the initially agreed to 8-12 week turnaround.
We regret that a second delivery was required. Repeat visits are inefficient and costly to us, but it was necessary in order to securely attach the base to the tabletop. We agree this should not have been overlooked, but we are pleased that we were able to complete this service in only 5 business days.