Doctor Duct Cleaning-No Longer in Business

bought a dealfind duct cleaning deal for 79. they came and upsold me for furnace, a/c servicing (150 each) , rotary brush duct cleaning (80) and new filter. total bill was about 700 which i paid by credit card which i insisted on and they charged me extra for administration to do so.

There was no brush used to clean the ducts? They told me that it was inside the big vacuum they used to connect to the furnace opening. I had no idea what that meant but believed them. i looked on the internet afterwards and realized that the brush is supposed be an actual rotary brush that comes down the vents (guess i should have figured that one out). Only after did i read these posts and regret what i had just paid for.

I dont know what to do at this point but will call the credit card company and see what they can do as i didnt get the service i paid for and was charged incorrectly on the invoice. The 79 i paid to dealfind was deducted after charging for tax on all the "services" i paid for. i realize that's the least of my worries but i feel pretty bad that i didnt add up all the clues... Not sure what happened to other people on this post but would love to hear if any body got their money back. I'll complain to BBB as well... PLEASE DONT MAKE MY MISTAKE! GOOGLE THE COMPANY WHO PROVIDES YOU SERVICE BEFORE YOU COMMIT!!

I am a cash-strapped student, father, husband and new (used) homeowner. I seen Doctor Ducts ad in a coupon book I received in the mail and decided to hire them to clean our ducts. I have 3 children under 10 and I wanted to ensure the air they were breathing was as clean as possible but boy was I a fool. I hired these guys and first off they had to reschedule our appointment because their "machine was not working and they needed to get it repaired". Okay so we rescheduled for 4:30pm and these guys never showed up until after 8pm. When they came the Trinidadian guy sent the chinese guy to "clean all the vents" while he and I went down to the basement to hook up the vaccum to the furnace. He kept trying to upsell me by saying things like my furnace was dirty (we had the furnace serviced before we moved in as part of the purchasing terms) and also trying to sell me a lifetime filter for $75. Please folks do not hire these guys. They were in a rush and I had to remind the guy that the dryer vent on the outside was also covered as per the ad. He got all pissy but he eventually did it or so I thought. I bought a new shop vac and decided to try cleaning my vents with it and boy was I stunned. I swear I vaccumed almost half a shop vac full of cat/dog hair, cigarette foil paper, and a Metal SPOON! It doesn't end here! I went outside to my dryer vent and literally pulled out a huge 2"x 4" peice of lint.
Please folks, DO NOT HIRE THESE GUYS! They are a bunch of scam artists and trust me, you can do a better job with a shop vac.

Complete scam. Missed the appointment/rescheduled 3 times, once came with the wrong truck. Tried to charge extra for different parts of the furnace. Don't use these guys, they are a complete scam.

They did not do the work properly for the money we paid. First they asked us to pay $109.00 for the work and finally they end up with $203.40 with in 30min. They didn't complete the work at all. We want them to get out of our home first we argued and then we decided to pay. Our home is only 9 months old. But the duct cleaning person kept on convincing us you have so much debris in the duct. They advertised on the book they use robotic camera to show the dirt in the duct. Right from the beginning of the work we kept on asking them to show us, but he said we'll show you don't worry but until the end he never showed us. Instead he kept on adding up the cost by saying you have to this and that (cleaning the furnace and etc.) They also said on the advertisment money back guarantee but when we called the company, they say F word and never picked up the phone.PLEASE IN FUTURE DON'T GO TO THIS DOCTOR DUCT LTD. FOR DUCTING CLEANING. They are fraud people

I am satisfied with this service, good pricing, professional, and friendly. I had really dirty ducts and now my air quality has improved vastly, I can feel the difference! If you need cleaning for your house, you know who to call!

Please never ever use Doctor Duct Cleaning Service.The owner Fred is useless and he does not know anything. As someone says, he came late and told me the story like Accident, Driver sick like that. He will insist you to go for other services such as furnace service and asks to pay in Cash. He will not give bill. He told me Furnace and AC cleaning will cost 150$. I said i don't have time and money and he keep insisting me to go for it for 75$. He did not do any work but he said he will tuneup and do the detailed clean. I suggest people, not to his service and i will try to give a police complaint and whatever i can.

doctor duct cleaning is a fraud company.they never fulfill their commitments.they are just pathetic about their time schedules.this is just the waste of TIME and MONEY.they only try to befool people thru wrong advertisement.
DONT EVER GO TO THEM.

Ducts left uncleaned. Over charged. More intersetted to sell other services than duct cleaning. Extra services sold(Furnace $150.00 Plus A/C coil cleaning $150) but work was never done. No response even after calling and leaving message many time. The price on the flyer(119$) was disregarded and charged 200.00.

I ordered a duct cleaning from Doctor Duct in August and was upsold from a basic 119 to ultimate 199 cleaning due to a small child in the house. Not sure how different the job would have been with the first option.

The company did not confirm the job as I was told and as a result of mis communication we got moved from the morning to the afternoon which would have been fine if they actually came at 3pm promised.
The guys arrived at 6:45pm when nobody excepted them already and proceeded with cleaning for almost 2 hours. In the process they said that our broken furnace was OK and that they repaired it, and our scheduled replacement was a mistake as it would live through the winter. In fact it did not live through they day as it dies in an hour once they left.
They said in order to finish the sanitizing they needed to clean the blower and some other staff and charged 140 in addition to the 199 which almost doubled the price.
They made a few comments how other companies were greedy and just were looking for quick bucks while they were interested in the customer's satisfaction.
And at the end when leaving they asked for tips which would have been hilarious if not that late at night with a small baby who's whole day schedule got adjusted a few times as a result.

We reluctantly paid the money but did not get the full service as promised and did get extra service we had to get in order to finish.

Would never as them to come again as my place as I left feeling really uneasy after this job.
The only nice person was Karen who works as a dispatcher and really tried to help us.

The technician named Many (also the owner in brampton) took my 200$ deposit, said he will get the part for me and fix my furnace fix in 2 days, waited for a week. the guy tries to avoid my calls by turning off his phone and said will call back. Until today I still didn't get a call back. Anyways, he took my deposit and ignored me, I am looking else where to get my furnace fix.

DO NOT GET ANY SERVICE WITH DR. DUCT. IT'S A FAILED COMPANY.