I ordered a duct cleaning from Doctor Duct in August and was upsold from a basic 119 to ultimate 199 cleaning due to a small child in the house. Not sure how different the job would have been with the first option.
The company did not confirm the job as I was told and as a result of mis communication we got moved from the morning to the afternoon which would have been fine if they actually came at 3pm promised.
The guys arrived at 6:45pm when nobody excepted them already and proceeded with cleaning for almost 2 hours. In the process they said that our broken furnace was OK and that they repaired it, and our scheduled replacement was a mistake as it would live through the winter. In fact it did not live through they day as it dies in an hour once they left.
They said in order to finish the sanitizing they needed to clean the blower and some other staff and charged 140 in addition to the 199 which almost doubled the price.
They made a few comments how other companies were greedy and just were looking for quick bucks while they were interested in the customer's satisfaction.
And at the end when leaving they asked for tips which would have been hilarious if not that late at night with a small baby who's whole day schedule got adjusted a few times as a result.
We reluctantly paid the money but did not get the full service as promised and did get extra service we had to get in order to finish.
Would never as them to come again as my place as I left feeling really uneasy after this job.
The only nice person was Karen who works as a dispatcher and really tried to help us.
- Approximate cost of services: