Doctor Duct Cleaning-No Longer in Business

NOT MEMBERS OF ANY ASSOCIATIONS. CALL THE MINISTRY OF CONSUMER AFFAIRS 416 326 8800 IF YOU HAVE BEEN TAKING FOR A RIDE! They claim to be members of the national duct cleaning association NADCA which they are not. BBB is trying to get them to stop using their logo. Stay away from them!! If you have been screwed by them plz at the very least call the ministry. ONLY PAY BY CREDIT CARD AND NOT CASH OR CHEQUE IF YOU ARE GOING TO USE THEM. THEN YOU HAVE SOMEONE TO COMPLAIN TO!

I have booked there services for duct cleaning and inspection of Furnance and A/C. I was booked for Friday they called a day before to confirm for the appointment that seems there are very professional. They set the time for Friday between 2-4pm. On the day on the service few hours before somebody called from there office said that we are rescheduling the service becuase no body confirmed it. I was shocked and said it was confirmed and I have ajusted my schedule according to that but any how she said we have to reschdule it for Sunday morning between 8-10 am. They said ur on there top list it will be done first in the morning. I confirmed it and again on the day of service I waited and waited, waited but no body showed up...... I called there office no body answer the phone. Then somebody answered the phone in afternoon and started making excuses that driver got hurt and nobody can inform u that we will not able to make it for sunday and for that inconvience we wil offer u other service for free. But for sure we will do it on wednesday morning 8:00 am. On the Judgement day one guy showed up with dirty clothes and smells bad it seems he has not taken shower from weeks. He started working on the job. but I asked him where is ur camera for inspection before and after the job for what i am paying for and where are ur other tools to clean washing vent. He started giving me blank look and said I will call the head office and find out. After few minuted he came back and said for that we will give other free service more and I was mad that you are not providing the service which u commited and I am paying it for. I said i want to talk to ur owner or manager. He called and Fred was on the line and said our camera is not working and start making excuses. We will provide more free service. I refused to take there services. But i will like to say in last they are not professional people the bunch of crooks. I saw logo of BBB on there ad and there website and told them I will complaint them. After going to the BBB website i came to know that its not reliable business. and also on homestart website i read the reviews about that company was horrable. I should have gone through Homestar website and BBB before placing a order. I will always recommend that before going for any service make sure u should visit these website to know about the business and there service. Every should be aware of these crooks.

Horrible peoplE dont let them in. They gave me a quote for duct cleaning for 145.00, when they came they did the job and changed the price. After all the arguing my husband called Manny and he refused to give any answers. So the money was given, and then as they left they said they seized our A/C and refused to leave it in working order we had already paid them in full at this point. They kept calling us and laughing that they had done this. It was a very hot day and we needed our A/C back on. We called a repair man and he fixed it within seconds. The repair man was very shocked at what had happened and did not charge us for the service call. Please do not let Doctor Duct in your house you will sadly regret it. BEWARE

I called these guys to clean my ducts at a fixed price and after arriving, they determined that the furnace blower and AC coils needed servicing as well. They seemed more concerned about getting the extra work than anything else. We agreed on a price and the work was done, but when they gave me the invoice, it was for more than we agreed on. After a lot of arguing back and forth, they finally charged me what we agreed upon.
After this, I took them to my sister's house and they gave the same song and dance about the furnace blower and AC coil. My sister said she wasn't interested in the extra service, just the ducts. After receiving some very unprofessional and unappreciated comments from Manny, my brother-in-law finally got fed up and asked them to leave the house. He didn't allow the work to get finished and he didn't pay them.
I now come to find out that these theives charged my credit card for the service on both homes!! How dare they!!! I guess this is what you call unethical and fraudulent activity?? I'll see you guys in court....if you dare.

I got duct cleaning for my store in Hamilton with this company. We agreed on the price of $150 but when they came in, after 5 minutes of inspection, they listed out the problem (including leaking) for $740. I didn't believe the leaking at all and I went to the furnace with them and I told them that there is no leaking, after 5 minutes, they said I was right and it wasn't leaking. They still charged me $500.
Never again.

I would like to recommend Doctor Duct Cleaning, a efficient and reputable company. Recently, I utilized their services and found their work ethics above average. They were punctual, extremely professional, very knowledgeable about their product and went the extra mile to ensure my satisfaction.

I had an emergency due to the venting of the dryer, I called another company who couldn't do the job. Then I called Doctor Duct Cleaning and Manny said he would be here at 5pm. He did a terrific job left my cellar sparkling clean. He is a very polite and friendly person. I am very pleased with the job he did.