BC Wide Home Services Ltd.

Heating & Air Conditioning
306-4885 Kingsway Burnaby BC V5H 4T2
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HomeStars
Heating & Air Conditioning
BC Wide Home Services Ltd.
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79%

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Reviews by rating (past 12 months)

Reviews for BC Wide Home Services Ltd.

Average customer rating:
7.1 10 (34 reviews)

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Private User
Private User
Private User reviews Port Coquitlam, BC
1/10

Fireplace service and repair

Completely disappointing, it was a rip off, the technician did not do a good job of servicing my fireplace and charged extra $310 for a very small repair, he was not even friendly or helpful. Never again should I do business with BC Wide Home Services Ltd.

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Company Response

We are sorry to hear that you are unhappy with your service and would welcome the opportunity to discuss and resolve this with you.
Please call our office at your earliest convenience, thank you

GR
GR
0 reviews Surrey, BC
10/10

Fireplace service

I had my annual service on my fireplace today nd just wanted to comment on how pleased I am with the service. The technician was prompt and professional. The option to pay via credit card made the whole experience very pleasant. I look forward to my next service!

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Company Response

Thank you for your review, we sincerely appreciate your business.

VK
VK
1 review Surrey, BC
10/10

New furnace

I recently hired BC Wide home services LTD to install a replacement for my old furnace in my home. I was very pleased with the whole experience. It is wonderful to have someone come into your home to complete a service and to feel completely comfortable. The technician Ferzad worked very hard, he was in my home for eight hours and was completely focussed on his job, troubleshooting as needed, he was very talented. I have been a customer for several years and would highly recommend BC Wide home services to all my friends and family.

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Company Response

Thank you for your review, we are pleased that you are happy with our service. We look forward to maintaining your new furnace!

Private User
Private User
Private User reviews Toronto, ON
0/10

Duct cleaning

BC Wide was hired to clean our ducts. They used a long tube, which had a significant tear in it, that vented to the side of our house. We were surprised by how fast the cleaning was and questioned to make sure he got all the vents. Fast forward 3 months when we turned the system on. Well... dust and reno debris have been coming out of the ducts for weeks, covering our floors and carpet, and there’s dust everywhere. There were also numerous attempts to sell us repairs and upgrades on our heating system. When we spoke to them about it, the woman who answered the phone basically hung up on us. My husband was very respectful and calm. She literally didn’t say a word. No apology, no concern. Just OK, then click.

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Company Response

Our apologies for this misunderstanding, when we spoke to your husband he said that he had hired another company to clean the vents as he was not satisfied by the work done eight months ago in October 2019. As we had booked this appointment initially for January, you where not finished renovations and moved to March , then due to the pandemic the appointment was moved at your request to June, we were surprised to hear that you had hired another firm and had no idea that you were unsatisified with the initial appointment. You can appreciate that during the time in between appointments the dust and debris would accumulate in the vents, which was the reason you had scheduled the second cleaning. We would like the opportunity to attend and address your concerns in person.

Gladys in Toronto
Gladys in Toronto
0 reviews Toronto, ON
10/10

New Furnace, tankless hot water, thermostat and gas fireplace servicing

We just had a new furnace, tankless hot water, thermostat installed and our gas fireplace cleaned and serviced by BC Wide Home Services.
We were very pleased with The two gentlemen we dealt with, Joe and Ferzad. They were very professional, answered all our questions, explained everything throughly and were very courteous, polite and excellent to deal with.
We would highly recommend this company and these two representatives to our friends and family. Thank you

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Company Response

Thank you for your review Gladys, it was a pleasure working for you. We sincerely appreciate your business!

Suhail in Vancouver
Suhail in Vancouver
0 reviews Burnaby, BC
10/10

Furnace & Hot water tank

I have use there service for replacing gas furnace.
Excellent works on the installation and service, a professional advice and recommendations about what best for your needs.
On time with appointments and responding to calls.

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Company Response

Thank you for your review Suhail, we sincerely appreciate you taking your time to write about your experience with our company.
We look forward to being of service again in the future.

Private User
Private User
Private User reviews Surrey, BC
10/10

Fireplace repair

Your service technician Edgar was out this summer to do maintenance on our furnace and fireplaces. Our family room fireplace had been giving us trouble for years, with gas smells and loud bangs about 30 minutes after turning it off. All previous techs had said it was not fixable and they would fiddle with it for a few minutes and then shrug and say we needed a new fireplace. Edgar looked at it, found it was leaking gas badly (hence the gas smell that we were even noticing upstairs) and he ordered parts and came back and FIXED IT!
It now runs perfectly with no more loud bangs once it is turned off and no more gas smells. After living with this issue for at least 15 years , we are beyond pleased that it is finally fixed.

We just felt that we should acknowledge the superb work done by your employee. I know it was a hard job for him and we are so grateful that he tackled the job ?
NT in Surrey BC

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Company Response

Thank you for your review, we are very happy to hear that the fireplace is working well. We look forward to being of service again in the future.

Private User
Private User
Private User reviews Burnaby, BC
10/10

fireplace and furnace inspection and furnace replacement

It was the worst of times. My husband was very ill and passed away in the middle of work being done. MEN DO NOT IGNORE YOUR PROSTATE. BC WIDE really stepped up and got the job done. Can't say enough about how good they were. Helpful about getting rebates available. Did a great job cleaning up. When my daughter and I had problems with the programmable thermostat my husband had installed and programmed BC wide changed it to a regular one GRATIS. I like to keep things simple. They also brought a beautiful bouquet of flowers, so thoughtful.

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Company Response

Thank you for your review, we just wanted to convey our sympathies again on your loss and we are glad that we were able to help in any way.

Zlatan in Burnaby
Zlatan in Burnaby
0 reviews Burnaby, BC
10/10

Hot water tank install

Very friendly and professional service. Right on time and very clean execution. Suggested the most appropriate hot water tank for a very tight space at my place. Strongly recommended to friends and family!

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Company Response

Thank you very much for your review Zlatan, we are pleased to have been of service to you and appreciate your business.

B Campbell in Port Moody
B Campbell in Port Moody
0 reviews Port Moody, BC
10/10

Furnace Service

Very helpful tech guy who did service today and showed me how to replace filter..We bought the furnace from them 2 years ago and it has been working great .

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Company Response

Thank you for your review Mrs Campbell, we appreciate your business!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about BC Wide Home Services Ltd.

Since 1999, BC WIDE HOME SERVICES has operated with one goal in mind: making your home the most comfortable and energy efficient place it can be. Your furnace, boilers, hot water tank and fireplaces help regulate your house temperature and provide warm water for use. Keeping them maintained is very ...
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