The Gardener

Lawn Maintenance
Toronto ON M2L 2L3
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31%

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Reviews by rating (past 12 months)

Reviews for The Gardener

Average customer rating:
2.4 10 (70 reviews)

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Private User
Private User
Private User reviews Toronto, ON
0/10

Lawn Cutting/Service

Used the Gardener for 12 years-no problem. This year, paid for maintenance and cutting. No maintenance and only 1 lawn cutting by the end of May. Found out franchise sold. No call back from either head office or franchisee. This is theft and misrepresentation. Until this year, I would have highly recommended the Gardener. This year, I want to sue them.

Approximate cost of services:
$249,100.00
1 of 1 people found this review helpful.
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kijijiguy in
kijijiguy in
1 review Mississauga, ON
4/10

full service lawn care and snow removal

affordable service, quick, somewhat accurate, not a true garden service however very cheap and affordable if you just want your lawn mowed.
they offer mowing, snow removal, lawn care for weed spray application.
They are good if you just want your lawn moved fast. Usually in and out in 10 minutes or less.

Approximate cost of services:
$700.00
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Darren in Keswick
Darren in Keswick
1 review Georgina, ON
0/10

Do not hire The Gardener

We made the mistake of hiring The Gardener for lawn care, general landscaping and snow removal services. This has not been a pleasant experience. Where to start? First, when winter came, no one was coming to remove snow. We had to get in touch with them and they eventually sorted it and we started to get snow removal service - some of the time. There were days when we had a snow and ice covered driveway and no sign of our paid for services. We travel a great deal so we depend on them to show up and take care of these services as we aren't home to see what they haven't done and to call and chase after them. Renewal of services with The Gardener is a royal pain. They want you to do a bunch of paperwork all over again rather than just renew. When we asked them to renew - they assumed we wanted a fertilizer service that we did not ask for and carried it out and billed us for it. The moment we saw this on our bill we got in touch to enquire and advise them that we hadn't authorized this service. This became a fight that eventually resulted in a settlement to agree to a lesser amount and that they would take it from automatic payments from our account. Did they do this? Well, they took the settled amount and then sent the remainder (that we weren't supposed to pay) to a collection agency to tarnish our credit rating. We strongly recommend against doing business with The Gardener. It is not a pleasant experience.

Approximate cost of services:
$800.00
1 of 1 people found this review helpful.
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Company Response

Hi Darren, I am very sorry to hear of the negative experience you had using our company. Can you please let me know which franchise territory you were dealing with so I can follow up with them. This is definetly not how we expect our owners to operate, Again sorry for your frustrations and inconvenience. This is not the service that has allowed us to stay in business since the 1980's!

Den from Brampton  in Toronto
Den from Brampton in Toronto
1 review Toronto, ON
0/10

Service

One good advice look for another company as everything is just not what they say in their advertisements, never on time...snow fall overnight I clean up my driveway myself in order to get out for work came back in the afternoon still not clean.. there point is I was last on their list.. their job is just a mess.. DON'T WASTE YOUR MONEY

Approximate cost of services:
$678.00
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Tara from Pickering
Tara from Pickering
1 review Pickering, ON
0/10

The Gardener Pickering Snow Removal

Absolutely the worst service ever. With pretty much every snowfall I waited hours for them to come and several times had to call repeatedly to get service. When they did come, the job was done poorly, leaving snow in my driveway. Twice I had to shovel the driveway myself and it looks like I'm going to have to again today. I have left 4 messages with the answering service, which I assume they're now using since it takes too much effort to answer calls themselves from all the angry customers. They've got my money so I guess they don't care. DO NOT HIRE THE GARDENER!!!!!

Approximate cost of services:
$597.00
2 of 2 people found this review helpful.
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Private User
Private User
Private User reviews Toronto, ON
0/10

Snow removal

They haven't plowed the snow and finally came after four times of calling them. After they finally came, they did a quick and dirty job and the guy had a very bad attitude, extremely rude. Get away from them.

Approximate cost of services:
$1,200.00
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Amanda Y.
Amanda Y.
3 reviews Richmond Hill, ON
2/10

snow removal

They came once last week (Dec 2016) at least I think they did hard to tell as it was so sloppily done. They literally only did the strip in front of my garage leaving the remaining half unplowed. So I called 4x in 24 hours. The called back once in that period to say they would be back that day-no show. I called upset last night after slipping whilst taking my garbage to the curb in the area they missed. I discovered they use an answering service that just posts to their website. After, as mentioned, 4x leaving my same info and talking to a different operator and nothing being done plus a rude tone from one operator... I will be having my son who is a police office look into this company and terminating my agreement if things are not resolved by the end of today. So much trouble, easier and quicker to shovel myself WITH my arthritic hand.

Approximate cost of services:
$500.00
2 of 2 people found this review helpful.
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Jennifer in Oshawa
Jennifer in Oshawa
2 reviews Oshawa, ON
0/10

Snow Removal & Lawn Care

Have become really disappointed with this company. We hired them for the last two years for snow removal and everything wast ok, this year we decided to add lawn care and not once did they show up. We paid in full and never heard from them again. Have tried calling for months to resolve the situation and each time I am told the manager/owner are too busy to talk too. It's very disappointing because when you pay for a service you expect them to at least show up. We have now taken our contracts to another employer. Wish we could have stayed but its hard to trust a company like this.

Approximate cost of services:
$700.00
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