The Gardener

They haven't plowed the snow and finally came after four times of calling them. After they finally came, they did a quick and dirty job and the guy had a very bad attitude, extremely rude. Get away from them.

They came once last week (Dec 2016) at least I think they did hard to tell as it was so sloppily done. They literally only did the strip in front of my garage leaving the remaining half unplowed. So I called 4x in 24 hours. The called back once in that period to say they would be back that day-no show. I called upset last night after slipping whilst taking my garbage to the curb in the area they missed. I discovered they use an answering service that just posts to their website. After, as mentioned, 4x leaving my same info and talking to a different operator and nothing being done plus a rude tone from one operator... I will be having my son who is a police office look into this company and terminating my agreement if things are not resolved by the end of today. So much trouble, easier and quicker to shovel myself WITH my arthritic hand.

Have become really disappointed with this company. We hired them for the last two years for snow removal and everything wast ok, this year we decided to add lawn care and not once did they show up. We paid in full and never heard from them again. Have tried calling for months to resolve the situation and each time I am told the manager/owner are too busy to talk too. It's very disappointing because when you pay for a service you expect them to at least show up. We have now taken our contracts to another employer. Wish we could have stayed but its hard to trust a company like this.

This was the first time and last time I used the Gardner for Snow removal. Mounds of snow were left at the end and sides of the driveway. Terrible work.

They charged for the services never delivered and show their GPS truck tracker as the proof for their work. They take advantage of people trust and someone should stop them as soon as possible. Apparently the vice president of the franchise is aware and does not do any action, instead supporting their dishonest work. Please report them to BBB if you are a victim. The worst company and experience ever.

We hired this company at first in 2014. We were pretty satisfied with their work in the first year, usually on time and did a good job with the snow removal. As for the lawn maintenance quite disappointing. Judging on how our lawn looks this year after two seasons with them i think we paid for nothing. Above that the aeration process was very interesting, that day our yard looked like after a war. Chunks of dried dirt bigger than a wine bottle cap covering the entire yard, a hazard for our little kid who runs around. We took pictures and had to clean those ourselves in one Large black garbage bag because they said it is normal. That cost us a few hours of work and blisters on our hands. Either than that they cut the grass on time. So next year either we find another contractor or we do it ourselves.

Great snow removal always efficient and use markers. Never have to shovel worth every penny. They remove snow and come back if there is 3 cm or more. They came back 3 times when we received a big snow fall.

Having previously used The Gardener in Mississauga with great service and results I thought that using The Gardener in Etobicoke would result in similar satisfaction. I was wrong. They did not deliver the services they were contracted to provide. Following up with them did not result in a change in service. It's a shame as the couple of times they did show up we did see some changes in our lawn.

I can't say enough about Carlo, and his team from the Gardiner Etobicoke, his lawn and garden program is excellent, and is snow removal program, is even better. Carlo has been servicing my house, and commercial business for the last couple years now, and I would never go with any other company. Carlo is very personal with every customer, his attitude is great, and you can even get his personal contact number, just in case you're in dire need to get a hold of him. Honestly I haven't had to call him once, his service has been impeccable. Having his personal line goes to show how much he really cares about his customers, and me having such a busy schedule, I feel a calm knowing I can get hold of him anytime. Thanks Carlo. So the winter is here, and if you live or have a business in the Etobicoke area, that needs snow or lawn care, give Carlo a call at the Gardener Etobicoke, or you can talk to his friendly secretary at the Gardener. These guys also have a website, HireTheGardener.com, and get you're quote in minutes, these people are great, they really have my honest trust, Thanks again Carlo, I'm looking forward to having another great winter season with you!!!