The Gardner seems to not have sufficient staff to handle their contracts. Their contract states that from November 1, they will clear any snow accumulation more than 3 cm. For the large snow fall of the season on Christmas eve of 2020, they did not show up at all. They sent an email the next day saying that they will clear the snow on the 25th. We had to clear the massive snow on the driveway and sidewalk. They came late on the 25th and only cleared the driveway. By the morning of the 26th, there was a large accumulation that we had to clear by ourselves. They sent another email saying that they will only show up on the evening of the 26th.
We have not paid The Gardner to show up when they feel like it but to clear any snow more than 3 cm. We left them a voice message and sent them many emails but without response.
We had similar issues with their lawn mowing service.
We do not recommend The Gardner to anyone.