Ecoline Windows

We'd used a different company for most of our windows. They slid the old ones out intact and slid tight fitting new ones in. We decided to save money on the last few. Ecoline uses crowbars and hammers to demolish the old window in place.

I uploaded pictures of the damage to our house

When you buy windows from Econoline, they are measured from the outside and the measurements put into the contract you sign. If there's problem, it's yours. You signed for that window.

The third picture is of a window that is about 2 inches smaller than the opening. The manager yelled at me in my house when I said it was too small. I yelled back and got him to have the warped edges (from too much spray foam) on most of the windows fixed.

The fourth picture shows how the last window was left. The bulge would not push all the way back.

The last picture is of the warped bottom on the outside of a window. It's not fixable.

If you're renovating on a tight budget or primping a house for sale, and you're strong enough to stand up to the staff you can save money by using this company. Do not pay them full price before installation.

excellent service, excellent installers, windows are exactly what we ordered and look beautiful, installers were professional and cleaned up afterwards. highly recommend this company. the old windows were extremely difficult to remove but the got them all out with only one getting cracked and that is wonderful as they are going to another house. great company to deal with..

What started out as decent price has turned into a nightmare.

We started our journey getting a quote from another company for replacing all 22 windows in our house. We wanted to upgrade to triple pain as we figure if we were going to go through the trouble we might as well get the best we could afford.

We got ecoline to come give us a quote to compare to the quote we had received and wanted the comparable to pricing. The original quote would have given us:
triple pain windows,
all pieces of glass would be 5mm each no matter the size.
Low E
Color extruded vinyl. (instead of painted vinyl)

The ecoline sales person came out, and we told them what we were quoted on, and he said they offered all the same things. but only used 5mm glass for all windows depending on the size. After doing the measurements, confirmed we would get 5mm glass for everything.

The price was comparable to the original quote, but the warranty they offered seemed better so we went with ecoline.

There were manufacturing delays due to covid. We excepted that. We were delayed a few time, that was not a big deal.

They showed up when they said they would. Great!

One of the windows was broken in transport, no big deal, things like that happen. When they pulled out the door they would be installing we realized it was not the right one, but they could replace the door slab alone and proceed with the rest of the install. The door would be an easy fix as it is manufactured locally, and we should have it in a week. No problem!

We paid the balance when they showed up, as per our contract.

The guys worked fast considering it was cold and the end of January. Great!

The install is where everything went down hill. First off, we had been told and quoted that we were getting triple 5 mil glass for all our windows. I came home to see the windows were not what we had been quoted. NONE of them were. When we contacted our sales person, he told me that we had misunderstood, and only certain windows would get the full size glass.

When i noticed that the windows were painted vinyl, i was told extruded color was not possible and the other company had misrepresented their product. I called the other manufacturer of the product and they confirmed that they indeed use color extruded and not painted vinyl in their windows.

The installers barely used any foam in the cracks of the windows. I had to ask them to add more. Even with that, After they had left, I had to go and add foam to 5 windows because you could clearly feel a draft coming through.

We had an octagon window made, every cut is wrong. There was even pencil marks left on it. IT LEAKS!!! We brought it up to the service department, they are now telling us we have a balance outstanding, and wont repair the window until they receive payment which was already done!

There were nails and broken glass everywhere! I had to pick up most of it so my kids did not touch it. Most windows were not installed level as i could no longer put back my trim flush to the walls as all the windows have some type of bough to them.

There are gaps between the jam and the frame of the window, when i brought it up to the sales person, he said he thought it was normal, but would look into it. Never heard back on it.

The holes they drilled for the screws into the frames are all different sizes, some of the plugs have fallen into the frames.

There were black marks everywhere.

The caulking on the outside is atrocious.

I have now been waiting since January for my other window and door. When i call for an update, the response is, "I will get back to you today" and never hear back.

We have been asked on more than one occasion who did our windows. I will happily tell them Ecoline did and to avoid them at all cost.

We ordered 2 windows and sliding glass doors from Ecoline. When they arrived, the installer waited in the driveway until I paid my balance, which I was happy to do. When I was on the phone with the office, they told me their credit card system was crashing. They wanted an etransfer. I insisted on the credit card payment and it worked first try. Then, they installed one of the 2 windows we ordered. The screen was torn. The other window did not arrive. Worst of all, they installed a door without a lock. We specifically requested a door with a lock because this door is the only way in and out of the suite. We spoke with the company after the installation. They said to talk to the salesman. When we reached him, he said they'd look after the door without the lock when they received the parts. I explained that we needed it immediately because we can't leave the suite without locking it. He said he'd get back to us. That was 4 hours ago. This after the whole order was a month later than promised.

Do not use Ecoline Windows. They’re installers are not qualified. I ordered a new bedroom window and 10 months and 3 windows later, I am still left with a window that is too small, a wall that is destroyed and their installers that want to hide everything behind a larger casing. When I brought in Drywaller for his opinion, he couldn’t believe the deep holes in the wall and the amateur way they tried to repair it. After allowing them 3 attempts to get it right, and 10 months later, I hired a Drywaller to fix it correctly. When I told Ecoline I had lost confidence in them, there was no mention of payment but the next day they sent me a threatening letter - threatening a lien on my property, added on legal fees to my bill as well as compounded interest, which has doubled the actual amount I owe, and this is all before even asking me for payment.
It would be my suggestion to use a real window company, not a broker like Ecoline, as well as contacting the BBB because their rating is far to high for such poor customer service and correspondence

I give Currently Rate ZERO

I have Many Very Good Reasons why I do not recommend Ecoline Windows, but because this is a Current and Active Issuse, I am giving them a chance to Remedy the Situation and I will update this comment and report the results with all the details or if needed change my recommendation.

So incredibly pleased with Ecoline! I was very happy with (salesmen) Alex and everything he asked me about what I wanted for windows and frames. Nick and the 2 that installed my 6 new windows were amazing. Very thorough and they also repaired and painted the stucco that had been damaged when the old windows were taken out and cleaned up everything when they were done. I would highly recommend Ecoline to anyone and I look forward to using them again when I'm able to replace the remaining windows. Fabulous company! Amy S.

We installed basement awning windows in Dalhousie NW to comply with City of Calgary Code for our secondary suite application. After obtaining many quotes, I found Ecoline's price to be very competitive. I also saved a lot of money by not having to cut concrete to install a bigger glider window. Their service was very professional, timely and friendly.

The windows fit well, are keeping my home warmer and were installed better than my home's original ones. As the windows are still brand new it is too soon to comment on their quality. The after sale care is very poor.

Calls were made to advise me that my windows were being manufactured on time but they didn't come. A month later I got another call saying they were starting to manufacture my windows. When I called them out on this and asked for an explanation on the conflicting calls all they said was COVID. This doesn't explain the misinformation and without any supporting information just sounded very hollow.

Another 2 weeks later I was advised that my windows were in transit. I asked which transport company they were using as it is 4 days from ON to AB by truck. No answer other than hostile remarks that they could not tell me and there was no one for them to ask, and no, they did not have a record of the shipping of my windows.

Two weeks later, after I inquired, they agreed to set an installation appointment even though the windows had not yet arrived. This time I was informed they were coming by CN Rail, which has a poor record for on time delivery of low priority shipments. Ontario to Alberta typically takes three to four weeks using this method.

Ecoline Windows replaced all of our main floor windows in Acme. They look great and improved the value of our home. The installers were very professional. They arrived on time, laid our protective floor coverings, cleaned all work spaces and finished in a timely fashion. Very happy with the work completed.

The production and scheduling of the install took longer than expected but that is what it takes for quality workmanship.

Thanks for my new windows.