Do not use Ecoline Windows. They’re installers are not qualified. I ordered a new bedroom window and 10 months and 3 windows later, I am still left with a window that is too small, a wall that is destroyed and their installers that want to hide everything behind a larger casing. When I brought in Drywaller for his opinion, he couldn’t believe the deep holes in the wall and the amateur way they tried to repair it. After allowing them 3 attempts to get it right, and 10 months later, I hired a Drywaller to fix it correctly. When I told Ecoline I had lost confidence in them, there was no mention of payment but the next day they sent me a threatening letter - threatening a lien on my property, added on legal fees to my bill as well as compounded interest, which has doubled the actual amount I owe, and this is all before even asking me for payment.
It would be my suggestion to use a real window company, not a broker like Ecoline, as well as contacting the BBB because their rating is far to high for such poor customer service and correspondence
- Approximate cost of services:
- $1,100.00
- Company Response
Dear Client,
Thank you very much for your feedback. We would like to apologise for the inconveniences you had during our project. We have a high standard of window replacement and your experience should never have been an exception.
Even though we recognise that it has been not a pleasant experience, mistakes happen, and Ecoline Windows was glad to invite our main installer to rectify any of the issues to your satisfaction.
Unfortunately, you let us know over the email that you refuse to pay your balance at all or to have us back to patch the drywall. If you would be willing to talk further, please, give us a call, so that we could work on a compromise together.
Thank you