Ecoline Windows

Windows & Doors Installation & Service
Edmonton AB T5J 3S9
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Best of 2019 winner 4 timesBest of 2019winner 4 times

Reviews for Ecoline Windows

Average customer rating:
9.4 10 (521 reviews)

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Private User
Private User
Private User reviews Toronto, ON
1/10

Ecoline Windows - Poor Quality Control and Poor Customer Service

We had a good experience with Vlad who sold us our windows. He was very informative, accommodated our work schedule, and was quite charismatic. All other interactions we had with Ecoline have been disappointing:

1. Financing - The Finance company that Ecoline uses, FinanceIt was compromised. Within the first two months of our initial window installation, we received a letter in the mail from FinanceIt notifying us that their records have been breached and that our personal information may have been accessed by outside parties.
2. Installation - Respect: Despite being in my early 30's, I look quite young and I didn't feel like the installation crew was not very respectful. The supervisor did not answer my questions and did not address or take seriously the defects I pointed out until I started putting tape on the areas of concern.
3. Installation - Quality Control: Three windows with defects in them (low E coating splatter and bubbles in glass) were installed. It is a waste of our time and Ecoline's time to install windows with defects. Windows should be inspected at the shop before installation.
4. Defect Resolution: Two of the installed windows had bubbles in the glass. After doing some research online, we were concerned that the bubbles would impact the effectiveness of the gas in the windows and decrease the energy efficiency. The Ecoline Service manager proceeded to play a game with us, asking us what amount of money we would accept as a discount for the defect instead of replacing the window. When we responded with 20% of the email cost, they countered with $50/window which is about 2% of the cost of the window. It was a very unprofessional and unsatisfactory way to manage delivery and installation of a defective product.
5. Communication: Ecoline is not accommodating to a regular work schedule for communication. Both my husband and I work during the day and work in jobs where it is not always possible to make or receive personal phone calls. After the windows were purchased, Ecoline would not communicate us via email to schedule replacement of defective windows. They just left us voicemail messages or, when I called between 3:30 and 4:00pm when I got off work, the project manager wasn't in the office and none of the other office staff had access to the installer schedules to be able to propose a date for window replacement.

Overall, Sales was really the only satisfactory part of our experience with Ecoline.

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Company Response

Hello there, thank you very much for your detailed review about our company. First of all, we want to apologize for any inconveniences we might have caused you during the entire process. According to our records, these sealed units have been reordered and are ready to be replaced on December the 6th, 2019. We will speak with our service department agents along with all our installation crews to improve on our customers service skills.

Yolande in Regina
Yolande in Regina
0 reviews Regina, SK
9/10

Windows and outside deck door

Overall I am very happy with the service we received from Oleg and his team. Everything from quote to installation happened in a timely manner and without any problems. The windows/door look amazing..would use this company again. Highly recommend.

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Company Response

Hello Yolande, we're happy you were left satisfied with the replacement process and our crew did everything to your expectation. Please remember we are phone-call away when you need us. Thank you for your business and for an excellent review about our company.

Private User
Private User
Private User reviews Calgary, AB
10/10

New front door

We had a great experience with Ecoline and the sales rep we worked with from initial quote to installation. We are very happy with the results! The door looks great and we are happy to recommend Ecoline to anyone thinking of getting a new front door.

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Company Response

Hello there, we just want to tell you that we really appreciate your business. Your feedback means a lot to us as we are passionate about providing the best service possible. We are very happy that you've found our work to be satisfactory. Please keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.

Dewas in Regina
Dewas in Regina
0 reviews Regina, SK
10/10

Windows

Very good customer service, qualified technicians, reasonable price for the great work they do. Good product, I would recommend this company to anyone who would like to have their windows replaced. The job done by company’s man is more that you expected. And no other company can beat their price. Very good people in a good company. And one more thing, I have eight more windows need to be done and I already booked it for the installation in coming April.

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Company Response

Hello Dewas, thank you very much for such a great review about Ecoline Windows. We always strive to deliver the best possible product and service while maintaining competitive prices at the same time. We appreciate your repeat business with us, please keep in mind we do offer a referral incentive also if you choose to recommend Ecoline to friends or neighbours.

Maria in Regina
Maria in Regina
0 reviews Regina, SK
10/10

High quality energy efficiency windows and doors

Absolutely amazing quality and great service!
We had replacement of our windows a couple years ago and still haven't any issues. High quality energy efficiency windows for very reasonable price.Very helpful financial program .
We had such a pleasure to deal with high professional team.
This year we are decided to replace our front door and didn't think twice:only Ecoline.
Can't wait for the new door

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Company Response

Hello Maria, thank you for your positive review. We value the trust placed in our company, as well as your repeat business. Please don't hesitate to contact us if you have any questions or concerns in the future. Please keep in mind, we also offer a referral incentive in the event you decide to recommend us to friends or neighbours.

Candace in Moose Jaw
Candace in Moose Jaw
0 reviews Moose Jaw, SK
10/10

Changed all windows and doors

Very impressed. Arrived on time,set up and worked quickly and effectively . All windows (10) and 2 exterior door changed in 3 hrs. I was amazed. Windows look great work perfectly. Highly recommended this company...very reasonable in pricing.

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Company Response

Hello Candace, thank you very much for such a great review about Ecoline Windows. We always strive to deliver the best possible product and service while maintaining competitive prices at the same time. Keep in mind also, we do offer a referral incentive if you choose to recommend Ecoline to friends or neighbours.

Private User
Private User
Private User reviews Regina, SK
10/10

windows

Everyone from the salesman to the instillation team was great. The dates and times chosen were kept on track. I didn't feel pressured as I did with another company I had in for an estimate. The clean up was an added bonus, even vacuuming. I plan to use this company again.

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Company Response

Hello there, we just want to tell you that we really appreciate your business. Your feedback means a lot to us as we are passionate about providing the best service possible. We are very happy that you've found our work to be satisfactory. Please keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.

elaineK in Saskatoon
elaineK in Saskatoon
0 reviews Saskatoon, SK
10/10

Job well done

We needed to replace two windows so they were egress windows. Plus they were older windows. The salesman explained everything to us in detail and gave us the pros and cons of various options. He also told us the benefits of Ecoline windows with fewer middle men. The windows were measured carefully, ordered and installed in the time frame they had given us. The rooms were left tidy as was the yard outside. I would highly recommend Ecoline windows to anyone looking to replace their windows.

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Company Response

Hello Elaine, thank you for your positive review. We value the trust placed in our company. Please keep in mind, we also offer a referral incentive in the event you decide to recommend us to friends or neighbours.

Chelsea in Edmonton
Chelsea in Edmonton
0 reviews Edmonton, AB
10/10

Home Windows

Had Ecoline replace and install all the windows in my house this summer. Oleg was very friendly prompt honest and let me know everything I needed to know when choosing. His team was very thorough and professional (no trying to convince us to get more than we needed to add money)! They replaced all the windows in our house a day less than what the promised (even in the rain) and kept our house clean and tidy! I would recommend Oleg and his team for any project - top notch service and honesty!

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Company Response

Hello Chelsea, thank you very much for your positive review. It is always a pleasure to read good things about our staff, and that you are satisfied with the product. We believe in excellent customer service and honesty .Enjoy your new windows and thank you again!

Private User
Private User
Private User reviews Calgary, AB
10/10

All front Windows plus front door replacement

A very positive experience from meeting with Galit, the salesperson, till having the finished product installed! We replaced 4 windows and a front door. 3 windows were part of a big living room bay window. The price was compatible, the salesperson was knowledgeable and accommodating- she did not try to sell us something we did not need. The installers were professional and so far after almost a year ( with very cold weather) we had no issues. We highly recommend Ecoline windows.

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Company Response

Hello there, thank you very much for your positive review. It is always a pleasure to read good things about our staff, and that you are satisfied with the product. Please keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Ecoline Windows

We specialize in replacement windows, doors and patio doors for the residential market and work directly with homeowners.
We take care of supplying and installing the windows.
We specialize in both full-frame and retrofit replacement.
We specialize in energy efficient vinyl windows, steel and fiberglass doors and patio doors.
We don’t offer aluminum, wood, or fiberglass windows.
We offer all common styles of windows.
Our window options include casement, awning, slider, hung, bay, bow, shape and combination windows.
We offer triple-pane windows on all our models including a slider and hung windows.
We design and assemble our windows in Canada, specifically for the prairie climate.
We offer financing options.
In Manitoba, we work with Manitoba Hydro and home improvement financing companies. In Calgary, Edmonton, Regina, and Saskatoon we work with home improvement financing companies.
We have our own dedicated installers.
We dispose of your old windows.
We offer warranty on our product and labor.
We have qualified technicians to service our windows.

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Vinyl Windows, Bay & Bow Windows, Patio Doors, Exterior Doors.
SERVICES
Supply and Install Windows and Doors, Wall Cutouts, Opening Enlargements, Building of Bay & Bow Windows, Exterior Doors.
STYLES
Casements, Awnings, Single & Double Hung Tilts, Single & Double Sliders, Bay Windows, Bow Windows, Picture Windows, Architectural etc.
WEBSITE
https://www.ecolinewindows.ca
YEAR ESTABLISHED
2001
PAYMENT METHOD
Cheque, Interact, Visa, MasterCard, American Express, E-transfer
MEMBERSHIPS
BBB, Energy Star, NAFS 11, Approved Contractor for the Alberta Energy Efficiency Rebate Program
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
25-Year Warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.