Ecoline Windows

Windows & Doors Installation & Service
Edmonton AB T5J 3S9
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92%

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Reviews for Ecoline Windows

Average customer rating:
9.2 10 (1052 reviews)

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Printer#4444
Printer#4444
1 review Calgary, AB
10/10

Excellent job

Great experience with EcoLine Windows.
Alek the project manager was professional, friendly and knowledgeable. He showed us all the options and took his time to explain everything. We decided to replace all 21 windows and the front entrance door.
On November 16, 2020 , 9AM the installation started.
We were impressed of the 4 installers (Doug, Oleh, Alek and another Oleh) very pleasant, hard working guys, did excellent job, and on the end they cleaned up everything nicely. Amazing job
We highly recommend this company.

Approximate cost of services:
$18,600.00
0 of 4 people found this review helpful.
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Company Response

Hello there, thank you very much for your positive review. It is always a pleasure to read good things about our staff. Please don't hesitate to contact us if you have any questions or concerns in the future. Please keep in mind, we also offer a referral incentive in the event you decide to recommend us to friends or neighbours

Private User
Private User
Private User reviews Regina, SK
10/10

Large bay window

Delivery was a little delayed due to Covid, however once they arrived they were installed withnin a few days. The installation was very professional! The guys did a great job!

Approximate cost of services:
$4,000.00
0 of 3 people found this review helpful.
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Company Response

Hello there, thank you very much for your positive review. It is always a pleasure to read good things about our staff, and that you are satisfied with the product. Please keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.

Greg V
Greg V
0 reviews Winnipeg, MB
0/10

Ecoline disaster

If you purchase windows from this company after reading this review, all I have to say is that you were warned.

Before I signed the contract with this company, I had “one” stipulation. I insisted the job completed by October 15th. I was assured this would be the case. Several times over the summer I contacted the company and was assured each time that the install would be done by that date. When they finally called to set an install date it, was set for the 15th Oct. When the installers showed up, I overheard some discussions prior to the work beginning. There seemed to be a problem but nothing was said to me. I was asked for the 60% payment, due prior to install, and was assured the install would be completed that day. Once installers had asked for and accepted payment, removed one window and partly removed several others, one of the installers approached me and informed me that they did not have the correct “jambs” to complete the job that day. The jambs they had were for 2X4 walls. I live in River Park South. There are no 2X4 walls for miles in any direction. How does a professional, measuring windows in the middle of River Park South, order 2X4 window jambs? How does a professional installer not know the windows in this area are 2X6 without removing a window or two? I was extremely upset but was then told by the installer that they would have the jambs installed and installation complete within a week. They offered to put the old window back in but the total damage to the windows was such that I agreed to let them continue. When the windows were in, the installers were adamant that they be paid the balance owing even though the install was not complete. Thinking the install would be complete in 7 day, I reluctantly paid the balance owing in good faith. As the installers were leaving, they told me I need to call the office to set up the completion date. When I called the office, I was told completion would be in 4 to 6 weeks.

I believe that the company sent the installers out knowing full well that they were not going to complete the work that day. The installers took payment and misled me about the completing the job that day. Only when they had done demolition to the point of no return, did they notify me of the issue. They then misled me again about the completion date to get their final payment.

They should have notified me of the issue prior to beginning the work. They did not because they knew I would cancel the project until the spring, if not completely.

Regarding the workmanship. There are issues inside and out. The windows appear to be “under measured” about an inch width and height for ease of installation. Unfortunately for me, this creates huge gaps inside and out compared to the old windows. To fill the exterior gaps they put a single bead of caulking in spaces a half inch wide and an inch deep. The max single bead size for caulking is ¼ in. by ¼ in. As such, these beads are destined to fail much sooner that they should. There are correct methods of filling these large gaps. This is not one of them. The space between the drip edge and the new window is on average ½ inch. These spaces are left open for moisture and insects. Pieces of stucco were broken off and these large spaces were also filled with caulking.

As a result of “under measuring”, the interior gaps between the jambs and the rough opening were as large as 2 Inches in places so they needed to use a 3 ¼ inch casing to cover the area previously covered by the original 2 ½ inch casing. I caught one of the installers preparing to nail casing over a two foot section of window that had not been insulated? “Oops” he says. I am now going to have to take laser temp readings of all the casing this winter to see if the insulation was installed correctly on all the windows. To fit the casing properly in my instance, they needed to trim wainscoting around 3 windows and did irreparable damage to the wainscoting and molding. The cuts are oversized and uneven. You can now see the drywall between the wainscoting and the casing. There was also damage done to the wainscoting in several places.

Instead of trimming a total of two square inches of backsplash tile to fit the casings in the kitchen, they notched the casing corners, which looks horrible.

Almost very miter joint had to filled with filler they were so poorly cut.

I requested compensation and was offered $450.00 if I agreed not to discuss my issues with anyone. I declined the offer. I have had to take numerous “additional” days off work to accommodate the second install date. And will have to take more days off to accommodate service appointments for shoddy workmanship. $450.00 would not even cover lost wages. My contract was breached. I was misled and deceived. My family and I have had to live with sheets in our windows and blinds and drapes on our floors for five weeks. We have had to stare at and explain the unfinished work to our friends and family. I feel I am owed significantly more. Oh yeah, when they did finally show up to finish the install on Nov 19th, I waited for over 3 hours for the installers to arrive. There was no phone call about being late.

Approximate cost of services:
$9,000.00
5 of 5 people found this review helpful.
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Company Response

Hello Greg, thank you for your feedback. We are very sorry to hear about your experience with our company. We’re usually known for our exceptional attention to details and we regret that we have missed the mark. We have opened a service call in our system to rectify the issue with the casings.

Private User
Private User
Private User reviews Calgary, AB
10/10

Window and door replacement

Top notch craftsmanship and install. I was really impressed with Ecoline. Customer service was second to none as well. Anyone considering replacing your windows and doors - start here. They did a great job.

Approximate cost of services:
$15,000.00
0 of 3 people found this review helpful.
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Company Response

Hello there, we just want to tell you that we really appreciate your business. Your feedback means a lot to us as we are passionate about providing the best service possible. Please keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.

Joco
Joco
1 review Calgary, AB
10/10

Window installation, whole house

Ecoline Windows is very professional and always willing to work with you, should delays or issues arise! Ivan and his assistant, and Polina in the office, are extremely knowledgeable and professional! Great people to work with!!

Approximate cost of services:
$4,000.00
0 of 3 people found this review helpful.
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Company Response

Hello there, thank you very much for your positive review. It is always a pleasure to read good things about our staff. Please don't hesitate to contact us if you have any questions or concerns in the future. Please keep in mind, we also offer a referral incentive in the event you decide to recommend us to friends or neighbours

Crowchild in Prince George
Crowchild in Prince George
0 reviews Calgary, AB
9/10

Replacement Entry Door

This is the second time we've used Ecoline to do an installation. The first time was windows, this time it was an entry door with a side light. The estimation process was quick and painless. The reason I'm giving 4 stars rather than 5 is because of a delay in the installation. This was not all their fault. The Novel Corona situation has caused delays for other services. It would have been nice if the installation schedular would have been a bit more proactive in contacting us rather than requiring us to call them.
Regardless, the installation was done on a day when there was a light snowfall going on. The installers were on time and did an excellent job. There were a few issues they ran into once the old entry way was removed, but they handled it with professionalism and stayed until the job was completed (about 7:00pm).
Pricing seems on par with other first-rate companies in Calgary. Because this was the second job they did for us, we got a repeat customer discount. We have some more windows that will need to be replaced and we will be going back to them for the additional work.
Highly recommended.

Approximate cost of services:
$2,700.00
0 of 3 people found this review helpful.
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Company Response

Hello there, thank you for your positive review. We value the trust placed in our company, as well as your repeat business. Please don't hesitate to contact us if you have any questions or concerns in the future. Please keep in mind, we also offer a referral incentive in the event you decide to recommend us to friends or neighbours.

Marie in Winnipeg
Marie in Winnipeg
0 reviews Winnipeg, MB
10/10

Window Replacement

We are very pleased with the product, price, and especially the service we received from Ecoline. From the beginning of the process with Alex (sales), to the finance/admin staff and installation crew - we have had nothing but excellent customer service. Everyone was professional, friendly, and very easy to work with.
We only replaced one window at this time but if we had to replace any other window or door, we would definitely work with Ecoline again.

Approximate cost of services:
$1,400.00
0 of 3 people found this review helpful.
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Company Response

Hello Marie, we were very excited to read your review and we will make sure to forward it to your project manager, installation crew and our office staff. We always strive to deliver the best possible product and service while maintaining competitive prices at the same time. Enjoy your new window, and thank you again

Shanstinson
Shanstinson
0 reviews Regina, SK
10/10

Basement Windows Replacement

I contacted EcoLine Windows in July as I had received a pamphlet in my mailbox and we were looking to have our basement windows replaced. Our basement windows were original to the home, leaking and full of condensation so we know it was time to upgrade. The employee who took my call was efficient, scheduled me in for a quote and even in the middle of a pandemic the local manager showed up and provided his assistance and knowledge to help me make a decision. We were told that our window installation wouldn’t be until October. However, we ended up having our windows installed on November 6th. EcoLine Windows communicated the week before, the day before and the morning of installation. They even offered to come out earlier than our set time. A gentlemen knocked on my door, introduced himself, was masked and completely professional. He explained what they would do for installation and they quickly got to work. It took them about two hours to install both windows and put the casing around the windows. The workers cleaned up their work area and outside our home, they didn’t leave anything behind. Our windows look fantastic snd we are so happy with the job completed by the installers! Thank you!

Approximate cost of services:
$2,300.00
0 of 3 people found this review helpful.
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Company Response

Hello Shan, we just want to tell you that we really appreciate your business. Your feedback means a lot to us as we are passionate about providing the best service possible. We are very happy that you've found our work to be satisfactory. Please keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.

Private User
Private User
Private User reviews Didsbury, AB
9/10

new exterior doors

I had Ecoline do new windows for me two years ago & was pleased with the quality of the product and how clean & efficient the workers were when here so when I decided to install new outside doors this year I decided to go with the same company as I feel they are a reputable company. The installers were all very professional and friendly and work hard. Anyone in the company from the sales people to the installers have been easy to del with.

Bev. Regner

Approximate cost of services:
$4,000.00
0 of 3 people found this review helpful.
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Company Response

Hello Bev, we just want to tell you that we really appreciate your business. Your feedback means a lot to us as we are passionate about providing the best service possible. We are very happy that you've found our work to be satisfactory. Please keep in mind, we do also offer a referral incentive if you decide to recommend us to friends or neighbours.

Windows
Windows
0 reviews Edmonton, AB
9/10

10 new windows

The guys came down did the work fast. They showed us the problem we had and we made a decision together with no issues. We walked around both inside and outside. Very courteous, gentlemen helping me with my broken ankle.

Approximate cost of services:
$9,000.00
0 of 3 people found this review helpful.
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Company Response

Hello there. We just want to tell you that we really appreciate your business. Your feedback means a lot to us as we are passionate about providing the best service possible. We are very happy that you've found our work to be satisfactory. Thank you and we appreciate you very much!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Ecoline Windows

We specialize in replacement windows, doors and patio doors for the residential market and work directly with homeowners, and take care of supplying and installing the windows and doors. We offer energy efficient vinyl windows, steel and fibreglass doors and patio doors. Our window options include casement, awning, slider, hung, bay, bow, shape and combination windows. Our windows and doors available with triple-pane glass on all our models including slider and hung windows. We offer financing options, and have our own dedicated installers. After the installation we dispose of your old windows and doors. All our windows and doors come with product and installation warranty. Our mission is to improve your home!

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
Vinyl Windows, Bay & Bow Windows, Patio Doors, Exterior Doors.
SERVICES
Supply and Install Windows and Doors, Wall Cutouts, Opening Enlargements, Building of Bay & Bow Windows, Exterior Doors.
STYLES
Casements, Awnings, Single & Double Hung Tilts, Single & Double Sliders, Bay Windows, Bow Windows, Picture Windows, Architectural etc.
WEBSITE
https://www.ecolinewindows.ca
YEAR ESTABLISHED
2001
PAYMENT METHOD
Cheque, Interact, Visa, MasterCard, American Express, E-transfer
MEMBERSHIPS
BBB, Energy Star, NAFS 11, Approved Contractor for the Alberta Energy Efficiency Rebate Program
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
25-Year Warranty
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.