Elite Construction And Renovations

Builders
Toronto ON M1N 2X4
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Elite Construction And Renovations
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Reviews for Elite Construction And Renovations

Average customer rating:
9.4 10 (33 reviews)

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Paul Ryu from Scarborough
Paul Ryu from Scarborough
1 review Toronto, ON
10/10

Complete Home Renovation

We had purchased a home completely renovated by Elite a few years ago. We didn't actually consult with Elite, but purchased our home via real estate agents as a resale. But I wanted to write a review about their beautiful workmanship.

We fell in love with the entire place at our first glance. Open concept main floor with an amazing kitchen, nicely organized second floor 4 bedroom, 2.5 bath home with a finished basement. There were some minor issues that comes with a new build, and the boys from Elite took care of things ASAP. The quality of their workmanship and materials used are incredible. We love our home very much. Thank you Elite for building our beautiful dream home!

BTW, everybody is in awe when they see our place.

Thank you.

1 of 2 people found this review helpful.
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Company Response

Paul- thanks so much for the nice review. Best, Elite Construction and Renovations

Dan  from Toronto
Dan from Toronto
1 review Toronto, ON
10/10

Main Floor renovation

Having just purchased our first home and wanting to make the main floor open concept, we were nervous about having work done before we even moved in. Jay and his guys did a great job both on the home and at recognizing the time sensitive nature of the work. Everything was on time and on budget and we couldn't be happier with the end result.

1 of 2 people found this review helpful.
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Dan- thanks so much for the nice review. Best, Elite Construction and Renovations

Matt from Toronto
Matt from Toronto
6 reviews Toronto, ON

First Review

9/10

Full Reno of main floor, master bedroom and bathroom

Jay came by last minute after the contractor we first hired to renovate our main floor and bathroom bailed on us in the middle of the night and left us with a gutted house. He immediately made us feel confident in his abilities and professionalism. Once we started our project his site supervisor, Adam, and crew continued this trend. They kept their job site clean and were very considerate of our neighbours. They finished on budget and anything that I felt was unsatisfactory they immediately rectified. I will be using them for projects in the future.

1 of 4 people found this review helpful.
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Thank you Matt so much for the nice review. Best, Elite Construction and Renovations

Jason B from Toronto
Jason B from Toronto
1 review Toronto, ON
5/10

Project with best of intentions challenged by poor Customer Service & Communication

Probably one of the largest failings of Elite is their inability to understand and reflect back our ask in an efficient way.
At our 'designer meeting' we provided a brief and package of imagery showing exactly what we were looking for. We spent an exorbitant amount of time getting to what we thought was an agreed solution. As the work was underway we noticed elements agreed not being delivered (purchase and installation of a front door, front door hardware – for example). Though we had agreed to this in a meeting with several parties present and had several conversations and e-mails about these very items, certain critical elements were not listed in the contract. Arguably we paid for these items in the overall cost (this is after reviewing the scope of work, materials and labour with competitors).

There is no debate our error was lack of scrutiny of the building contract – the meticulous details ended up causing us grief. A future lesson with no need for reeducation.

Jay's lack of customer service does more harm than good.
There is no doubt Jay has credible experience. He needs to evolve his current customer service practice and remove the blinders if anyone is going to take him seriously. Regardless if you're building decks or installing windows the strategy is customer first. Alienating the client by carrying a heavy hand of supposed contractor superiority causes reluctance to promptly pay and look for countless deficiencies. When challenged, Jay fires off what's best for us or finds a demeaning way to pound us into an answer. The lack of collaboration and forceful tactics embarrass his own trades and project managers.

Elite had a lack of consistent communication but a consistent ability to miss a timeline.
We missed our completion date 4 times. Adding up to more than 6 weeks of blown time. Reasons why varied from subcontractor issues, weather, and workers generally not showing up.
What would have been nice was accountability. When we demanded this, there were compromises – some free work.
Time and effort put in to hold Elite accountable ended up being a wash when trying to factor the balance between delays, chasing the contractor, and compensation.

On a positive note, Elite does have some good craftsmen working for them. The carpentry completed at our home was top-rate.
The carpentry team listened to our vision and reviewed our drawings. We were promised architectural drawings for our front deck, we even offered to pay for them out of pocket. Finally out of desperation we sketched our own and those were the ones they edited and gave back to us. Almost laughable in hindsight.

We understood there were a few families in the Beach that contracted Elite for renovations. In speaking with our project manager and various trades we understood every single project this summer (2012) had experienced the same issues. The good news from all of this is Jay's practices and business deficiencies are fixable. We appreciate the work but cannot in good faith work again with Elite until their aim is to be business professionals.

3 of 4 people found this review helpful.
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Natalie in Toronto
Natalie in Toronto
4 reviews TORONTO, ON
10/10

Basement renovation with 2 new bathrooms

I would like to start by saying, without hesitation, that I highly recommend Elite Construction and Renovations for ANY project in your home.

The task: Gut and reconfigure the basement (including a new bathroom) and complete gut and reno of existing 2nd floor bathroom – all in a fairly old upper Beach home. Two stages of the job were required in order to allow for at least one working bathroom during renovation.

After interviewing a few contractors I was very comfortable with my decision to hire Elite. They set a very specific schedule, protected my floors and walls and got to work. Their work came to an abrupt halt when they discovered a rather serious foundation problem during the initial days of gutting the basement. The foundation repair was immediately necessary and was going to put the job back 3 weeks. Even knowing it would set the job back so far Elite never hesitated to advise me of the issue. (Please realize, if they go three weeks over in my job, it potentially means 3 weeks they don’t have generating business elsewhere. It is a known fact that some contractors won’t ‘notice’ the issue and ‘pave right over it’ for this reason.) Elite’s concern over my home and their obvious determination, dedication and care in the process of making it safe again was so impressive. Incredibly, the whole ordeal proved to be minor stress for us. Elite did ALL of the leg-work interviewing and bringing in the necessary experts to rectify the problem and then they oversaw it through those weeks to a successful completion. Very comforting!

Once back on ‘the job’, everything went ahead full steam. Being an old house there proved to be many more obstacles that continually set the job back a day or two. Never mind - Elite were always so pleasant and accommodating and PROFESSIONAL! They just plowed through the problems and fixed them. Yes, minor mistakes happened along the way as well. No worries there either as Elite always corrected anything to 110%! Again, so comforting and stress-relieving.

The original price quoted was adhered to - the only additional costs were through changes made to the original scope. These ‘change orders’ were offered at a very reasonable price to us and were executed with Elite’s consistent attention to detail. You get what you pay for (and more!) when you work with Elite!

We are now at the end of the renovation and absolutely delighted with each and every detail. The efforts put forth by Jay and his extraordinary team were exceptional. I am so thrilled with my new home! My thanks go out to each and every one of the Elite team. It was my absolute pleasure to welcome any of the crew into my home each day. Such polite and friendly people! Thank you Jay, Adam, Paul, Jeff, Jennifer, Jill, Chris, Keith, Rico, Graham, Lloyd, Decklin, Chris and crew, Dave and Peter and Harley!, Jack and crew, Ben and crew, John and crew, Jason, all the foundation teams…the list may go on. I am so grateful to each and every one of you for your contribution to this project.

It is in anyone's best interest to consider Elite for their renovation projects. Elite is the best of the best! Congratulations Jay McDonald and your Elite team on a job superbly done!

0 of 1 people found this review helpful.
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Company Response

Thanks so much Natalle.

Myles in Scarborough
Myles in Scarborough
1 review Toronto, ON
10/10

Complete gut, 2nd storey and rear addition

When you first begin considering a renovation, large or small you have to go through the contractor selection process. It's difficult and it is gut wrenching becaus you are going to trust relative strangers with a boat load of your hard earned money. So make it so they are not strangers, We began speaking with Jay and Elite Construction 13 months before we put a shovel in the ground. We watched them work on 2 major projects of similar scope to ours so that we could gauge their abilities. Jay was transparent throughout the whole process, offering advice, counsel and caution - again before we had spent a dollar. By the time we signed contracts we were very confident that they were the right company for what we wanted done. They started in the middle of winter and were done on time and on budget. No shocks, no surprises and at no point did we regret our contractor choice. They were curteous, responsive, and smart throughout the entire time frame. Their constant and consistent communication managed our expectations totally. Everyone wearing an Elite logo was hard working,, respectful and I had no qualms trusting them completely. On more than one occasion they went above and beyond to help us out with a variety of challenges we faced like lending us trucks to pick up tiles and appliances. You can ask them any question at any time and get a swift helpful response.
There are many contractors in the area but none as good as Elite in my mind. A lot of people in our neighborhood have seen our house and we have seen many other major renovation projects that are on the market. Elite"s work is ahead of anything else I have seen.

0 of 1 people found this review helpful.
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Company Response

Appreciate the review Myles

Rochelle DeClute in Scarborough
Rochelle DeClute in Scarborough
2 reviews Scarborough, ON
10/10

main floor renovation, fireplace, bathroom, lights, verandah, basement reno

I have hired Elite to do various different jobs for me over the years from installing new hardwood floors to renovating a basement after a burst water pipe. I have always been totally satisfied with the finished product. The work has exceeded my expectations, every time. Elite has always finished on budget and on time. They are clean, polite and very hard working people.

0 of 1 people found this review helpful.
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Company Response

Great working with you Rochelle.

Lisa M in Toronto
Lisa M in Toronto
1 review Toronto, ON
10/10

Full kitchen reno

When we bought our house 3 years ago we knew we needed a major kitchen overhaul. Jay and his team did a great job taking our dream kitchen plans and making it a reality. They worked well with all challenges presented by an older home - knob and tube, rad heating and crooked everything. We did have a few unexpected surprises along the way but Jay and his team were quick to identify and provide cost-effective solutions. I was also happy to find out that they stuck to the schedule they provided us on day one so we were able to get back into our kitchen and start to enjoy it right away.

0 of 1 people found this review helpful.
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Company Response

Thank you!

Nick &.
Nick &.
8 reviews Toronto, ON
10/10

2nd Floor Addition and Reno of Main Floor

UPDATE : 7 months later Oct 23 2012
In our original review, we wrote about how well Jay and his team delivered on his commitments and the high quality of the project. I just recently noticed something I wanted fixed with a section of the fascia. I called Jay and he came over and we reviewed it together. Jay called the roofers and they quickly came over and fixed the problem. This was a small issue, but Jay recognized it was important to us. Elite's ongoing commitment to customer service and quality continues to impress us. Thank you to the Elite team! = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = = =
Original review:
We have worked with many contractors in the past, but Jay and his team are by far the best. When you partner with a contractor, you look for value for your money, integrity, creativity and responsiveness. The Elite Team exceeded our expectations in all these areas. We renovated a very old home and we knew our house would be challenging. Jay took the time to ensure we agreed on our plan and then he executed exactly to that plan. The other aspect we really appreciated from Elite is there was no upselling pressure. Many contractors will pressure you into expanding the scope of the project or they will 'surprise' you with additional costs. The Elite team were extremely professional and worked to the plan we all agreed to without upselling or surprises. When the project was done, Jay finished on time and on budget. All our questions after the reno have been addressed quickly and accurately. We will continue to recommend Jay and his team to everyone. As mentioned - we've worked with a lot of contractors in Toronto and you will not find a better partnership then with the Elite Team.

PS ... We did a daily blog of our renovation. If you would like to see a day-by-day picture diary from start to finish, contact Elite and they can send you the link and answer any questions you have.

0 of 1 people found this review helpful.
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Company Response

Thank you Nick!

Gordon and Micheline Hoffmann in Scarborough
Gordon and Micheline Hoffmann in Scarborough
1 review Scarborough, ON
10/10

Reno of main floor bungalow and complete gut and rebuild of bsmt.

Jay and his team did a beautiful job on our house. Jay is easy to work with and always responds promptly when called. Issues are dealt with in a timely manner and always with respect. A+

1 of 2 people found this review helpful.
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Thank you Gordon and Michelline

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Elite Construction And Renovations

Getting started can sometimes be a daunting task to any homeowner. That’s where our Design/Build expertise can help simplify things. Once we have a basic understanding of what you are trying to achieve, we can design and build a space that perfectly meets your requirements.

At Elite Construction and Renovations, our clients needs come first. Upon your initial meeting, you’ll know you’re working with a company that cares about your project as much as you do. We promise to work with our clients to help them fulfill their vision of their dream home.

CATEGORIES
Builders and Home Additions
SERVICES
INFILLS - Build a brand new home on an existing lot. Revive your home and add value to your property. ADDITIONS - Add more living space to your existing home. Our home additions are designed to give you the extra space you need to live comfortably. RENOVATIONS - Transform your existing living space and make your dreams a reality. UNDERPINS - Increase basement ceiling height to achieve new living space.
SPECIALITIES
What separates us from our competitors is our ability to build our custom homes in 6 months or less without compromising quality. This is achieved by our team of highly experienced professionals who work with you from initial conception to construction completion and ensure your project is completed within your budget. It is our guarantee that if we exceed 6 months to build your custom home, we will reimburse you of any temporary living expenses you may incur.
WEBSITE
http://www.elite-construction.ca
NUMBER OF EMPLOYEES
12
LICENSES
City of Toronto Licensed Builder
MEMBERSHIPS
Better Business Bureau, BILD Toronto
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
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