Mr. Rooter Plumbing Of Ottawa

We had an emergency sewage back-up from our basement drain. I called a number of plumbers and Mr Rooter was the only one with availability to come immediately. He was at our house within an hour. He investigated a number of possible reasons for the backup and did a thorough inspection of all of our stacks and pipes. After identifying the issue he was able to solve the problem (don't use Charmin toilet paper!) and was complete by 12:30. For 3+ hours of investigation and hard/messy work I considered $600 extremely reasonable, and will definitely call Mr. Rooter for our next plumbing job, whether it is emergency or not. Would highly recommend!

Mr. Rooter is great when you have an emergency like a burst pipe, because they usually have someone there very quickly. This is why I give their number to my tenants.
HOWEVER: If you have a job that can wait, do yourself a favour and shop around, because I have found quotes by Mr. Rooter to be more than 4X as much as other companies!
I understand that they have more overhead and administration and therefore would have to be somewhat more expensive, but I have one example where they initially quoted me over $600 for a repair job that was completed by another company for less than $150!!! That's a bit much...

During the winter our plumbing backed up and Mr Rooter came out on short order. They could not determined the cause from inside and started excavating the septic tank. This was the major expense as they had to chip through frozen ground which took time. We had a frozen pipe and a cluster of small roots at the baffle. I'm new to septic and found the guys were great about explaining the system, the cause and suggesting how to prevent issues in the future.

We had a sewer back up just days after we moved into our house. This was so stressful. The gentlemen came and snaked it out almost to the road. Unfortunately some of those heavy Brown paper towels had been flushed down the toilet by the previous owners. This man did an amazing job and even used an industrial javex and cleaned the laundry tubs and floor. He was very professional for a very dirty job.

We live in Barrhaven, Ottawa.
During an evening of June 2103, our storm sewer drain pipe got clogged, and started to flood near the furnace in the basement. The following morning, we called a number of plumbing companies around, to gather some quotes and book an appointment. All plumbing companies were not available until the afternoon of that day. Mr. Rooter was the first one at our place, and sent a rep. by 9:00 am. Ryan S was very courteous, but the quote was twice as expensive as the other companies. However, we decided to go with Mr. Rooter mainly because Ryan took the time to explain us what was involved (kudos Ryan): he did not exert pressure on us to make a decision, but explained us what we were facing. We negotiated that he would fix a leaky fawcet at no additional charge, which he agreed to.
We were told that unlike other plumbing companies, Mr. Rooter's higher fees incorporate after office hours, and had we contacted them the night the incident occurred, the price would have been the same.
Overall, we are happy with the service. If faced with an emergency, call Mr. Rooter. However, if the issue can wait, may be, you should shop around for more competitive quotes. If you call Mr. Rooter, try to get Ryan S to help you: you will get first class service.

Fast and effective. We were in desperate need for a quick repair and these guys were the only ones that could accommodate our timeline without taking my kidney!
The pipes were ridiculously damaged and Mr. Rooter barely batted an eyelash. They answered all our questions and got right to work.

Couldn't be happier with the service we received after we thought all hope was lost! I'd definitely recommend them. Their prices can be pretty high but they were fair when we discussed options.

I like their approach of no call-out charge, then a fixed price quote on site with no obligation. Curtis came on time, worked conscientiously, explained what he found and was clean and treated my home with respect. 9/10 due to price.

I hired Mr Rooter when our toilet became heavily clogged. They removed the toilet, de-clogged the drain and also inspected the stack and de-clogged the drain to the street. Although their services are pricey I found them to be very professional, reliable and trustworthy.

We called Mr Rooter to install some pre-purchased shower fixtures when we were renovating our ensuite. The plumber arrived on time and completed the job quickly and cleanly. We felt that, overall, the cost of the work was quite expensive, which has affected our overall satisfaction, but the plumber did a great job and we were satisfied with the work he did. I would recommend this company for the quality of the work, but the cost is possibly higher than you'd pay elsewhere.

They came in the day of the sewage block and gave us an estimate and an explination of the issue. They than fixed in a quick timely matter and left the work place clean. They were very personable, I felt very comfortable with them they are deffinately a company I would go with again