We live in Barrhaven, Ottawa.
During an evening of June 2103, our storm sewer drain pipe got clogged, and started to flood near the furnace in the basement. The following morning, we called a number of plumbing companies around, to gather some quotes and book an appointment. All plumbing companies were not available until the afternoon of that day. Mr. Rooter was the first one at our place, and sent a rep. by 9:00 am. Ryan S was very courteous, but the quote was twice as expensive as the other companies. However, we decided to go with Mr. Rooter mainly because Ryan took the time to explain us what was involved (kudos Ryan): he did not exert pressure on us to make a decision, but explained us what we were facing. We negotiated that he would fix a leaky fawcet at no additional charge, which he agreed to.
We were told that unlike other plumbing companies, Mr. Rooter's higher fees incorporate after office hours, and had we contacted them the night the incident occurred, the price would have been the same.
Overall, we are happy with the service. If faced with an emergency, call Mr. Rooter. However, if the issue can wait, may be, you should shop around for more competitive quotes. If you call Mr. Rooter, try to get Ryan S to help you: you will get first class service.
- Approximate cost of services:
- $500.00